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Eddie Flores
Collections Manager
Summary
I have over 10 years of experience in the collections industry, with a proven track record of success. I have managed teams of collectors, developed and implemented new collection strategies, and negotiated and settled over 500 accounts per month. I am also an expert in skip tracing and have a thorough understanding of industry regulations and compliance requirements.
Education
Bachelor’s degree in Business Administration
April 2018
Skills
- Debt Collection
- Collections Law
- Collections Strategy Development
- Credit Reporting
- Collections Software Proficiency (e.g., CCC, DCS, EMS)
- Skip Tracing
Work Experience
Collections Manager
- Utilized skip tracing techniques to locate and contact debtors.
- Trained and mentored new collectors, ensuring a high level of customer service.
- Analyzed and reported on collection performance metrics, identifying areas for improvement.
- Maintained a thorough understanding of industry regulations and compliance requirements.
Collections Manager
- Managed a team of 10 collectors, overseeing all aspects of the collections process.
- Developed and implemented new collection strategies, resulting in a 15% increase in recovery rates.
- Negotiated and settled over 500 accounts per month, maximizing recoveries.
- Collaborated with legal counsel to develop and implement collection litigation strategies.
Accomplishments
- Led a team of conservators to restore and catalog over 500 historical artifacts, ensuring their preservation for future generations
- Developed and implemented a comprehensive database system for tracking and managing the collection, improving inventory accuracy by 25%
- Established partnerships with local museums and institutions to share collections and foster research collaborations
- Conducted educational outreach programs for students and the public, increasing awareness and appreciation for the museums collection
- Managed the acquisition and accession of new artifacts, following best practices and ensuring the integrity of the collection
Awards
- Collections Management Achievement Award for Excellence in Artifact Preservation
Certificates
- Certified Collections Executive (CCE)
- Certified Credit and Collection Professional (CCCP)
- Certified Collection Manager (CCM)
- Certified FDCPA Compliance Professional (CFCP)
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How To Write Resume For Collections Manager
- Highlight your experience in the collections industry and your success in recovering debt.
- Showcase your skills in skip tracing, negotiation, and settlement.
- Emphasize your understanding of industry regulations and compliance requirements.
- Quantify your accomplishments with specific metrics, such as the percentage increase in recovery rates.
- Proofread your resume carefully for any errors.
- Tailor your resume to each job you apply for.
Essential Experience Highlights for a Strong Collections Manager Resume
- Managed a team of 10 collectors, overseeing all aspects of the collections process.
- Developed and implemented new collection strategies, resulting in a 15% increase in recovery rates.
- Negotiated and settled over 500 accounts per month, maximizing recoveries.
- Collaborated with legal counsel to develop and implement collection litigation strategies.
- Utilized skip tracing techniques to locate and contact debtors.
- Trained and mentored new collectors, ensuring a high level of customer service.
- Analyzed and reported on collection performance metrics, identifying areas for improvement.
- Maintained a thorough understanding of industry regulations and compliance requirements.
Frequently Asked Questions (FAQ’s) For Collections Manager
What are the most important skills for a Collections Manager?
The most important skills for a Collections Manager are negotiation, skip tracing, and settlement. Collections Managers must also have a thorough understanding of industry regulations and compliance requirements.
What is the average salary for a Collections Manager?
The average salary for a Collections Manager is $60,000 per year.
What are the career prospects for a Collections Manager?
Collections Managers can advance to positions such as Collections Supervisor, Collections Manager, or even Director of Collections.
What is the job outlook for Collections Managers?
The job outlook for Collections Managers is expected to grow by 10% over the next decade.
What are the challenges of being a Collections Manager?
The challenges of being a Collections Manager include dealing with difficult customers, negotiating settlements, and staying up-to-date on industry regulations.
What are the rewards of being a Collections Manager?
The rewards of being a Collections Manager include helping people resolve their debts, improving the financial health of businesses, and making a positive impact on the economy.