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Dustin Thomas
Caddy
Summary
Highly motivated and experienced Caddy with a proven track record of providing exceptional customer service and exceeding guest expectations. Demonstrated proficiency in all aspects of caddie operations, including seating, food and beverage orders, billing, and resolving guest complaints. Exceptional communication and interpersonal skills, with a strong understanding of golf course maintenance and equipment operation. Proficient in using restaurant software applications such as Toast and OpenTable.
Education
Bachelor of Science in Turfgrass Management
April 2019
Skills
- Golf Course Maintenance
- Turf Management
- Equipment Operation
- Irrigation Systems
- Chemical Application
- Customer Service
Work Experience
Caddy
- Utilized a POS system to accurately process orders and ensure timely billing.
- Maintained a clean and organized work area to ensure a positive dining experience for guests.
- Demonstrated strong communication and interpersonal skills in interacting with guests and colleagues.
- Proficient in using restaurant software applications such as Toast and OpenTable.
Caddy
- Assisted 100+ guests daily with seating, food and beverage orders, and billing.
- Managed a team of 3 caddies to ensure efficient and seamless service during peak hours.
- Developed and implemented a new training program for new caddies, resulting in a 20% increase in customer satisfaction ratings.
- Provided exceptional customer service by resolving guest complaints promptly and effectively.
Accomplishments
- Improved customer satisfaction by 15% through exceptional service and attention to detail
- Established a comprehensive caddy training program to enhance the skills of the team
- Developed a system to optimize caddy assignments, resulting in a 10% increase in efficiency
- Received glowing feedback from customers for providing valuable insights and recommendations on the course
- Assisted in hosting and organizing major golf tournaments, ensuring smooth operations and a memorable experience for players and attendees
Awards
- National Caddy of the Year Award
- Outstanding Caddy Service Award from the Country Club Association
- Bronze Award for Exceptional Performance in the National Caddy Championship
- Top Rated Caddy on GolfNow for 3 consecutive years
Certificates
- Certified Golf Course Superintendent (CGCS)
- Turfgrass Management Certificate
- Irrigation Technician Certification
- Chemical Applicator Certification
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How To Write Resume For Caddy
- Showcase your passion for golf and customer service in your resume
- Highlight your experience in providing exceptional customer experiences
- Quantify your accomplishments whenever possible, using specific metrics to demonstrate your impact
- Proofread your resume carefully for any errors in grammar or spelling
- Tailor your resume to each specific job you apply for, highlighting the skills and experience most relevant to the position
Essential Experience Highlights for a Strong Caddy Resume
- Providing exceptional customer service by assisting guests with seating, food and beverage orders, and billing
- Managing a team of caddies to ensure efficient and seamless service during peak hours
- Developing and implementing a new training program for new caddies, resulting in a 20% increase in customer satisfaction ratings
- Maintaining a clean and organized work area to ensure a positive dining experience for guests
- Demonstrating strong communication and interpersonal skills in interacting with guests and colleagues
- Utilizing a POS system to accurately process orders and ensure timely billing
- Proficient in using restaurant software applications such as Toast and OpenTable
Frequently Asked Questions (FAQ’s) For Caddy
What are the key responsibilities of a Caddy?
The key responsibilities of a Caddy include providing exceptional customer service, assisting guests with seating, food and beverage orders, billing, managing a team of caddies, and maintaining a clean and organized work area.
What are the qualifications for becoming a Caddy?
The qualifications for becoming a Caddy typically include a high school diploma or equivalent, strong communication and interpersonal skills, and a passion for golf and customer service.
What are the benefits of working as a Caddy?
The benefits of working as a Caddy include the opportunity to work outdoors, meet new people, and earn tips.
What are the challenges of working as a Caddy?
The challenges of working as a Caddy include working long hours, being on your feet for extended periods of time, and dealing with difficult customers.
What are the career advancement opportunities for Caddies?
The career advancement opportunities for Caddies include becoming a Caddy Master, a Golf Course Superintendent, or a PGA Professional.
What is the average salary for a Caddy?
The average salary for a Caddy is between $20,000 and $40,000 per year.
What are the top companies that hire Caddies?
The top companies that hire Caddies include PGA National Resort and Spa, Bay Hill Club & Lodge, and Augusta National Golf Club.
What are the most important skills for a Caddy to have?
The most important skills for a Caddy to have include strong communication and interpersonal skills, a passion for golf and customer service, and the ability to work independently and as part of a team.