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Michelle Richardson
Circulation Clerk
Summary
Highly motivated and experienced Circulation Clerk with a proven track record of providing exceptional customer service and maintaining the smooth operation of library circulation departments. Proficient in circulation procedures, interlibrary loan processing, and utilizing library automation systems to enhance efficiency. Committed to ensuring the availability of library resources to patrons and fostering a welcoming and supportive library environment.
Education
Associate’s degree in Library Science or a related field
June 2019
Skills
- Patron Management
- Bookstack Maintenance
- Self-checkout Operation
- Hold Request Processing
- Interlibrary Loan Processing
- Overdues and Fines Administration
Work Experience
Circulation Clerk
- Maintained accurate and uptodate patron records, including contact information, circulation history, and fines management.
- Enforced library rules and regulations, ensuring the safety and wellbeing of patrons and staff.
- Provided exceptional customer service, resolving patron inquiries and complaints promptly and effectively.
- Utilized library automation systems to automate circulation processes, streamlining workflows and increasing efficiency.
Circulation Clerk
- Processed an average of 150+ customer transactions per day, maximizing efficiency and maintaining high levels of accuracy.
- Managed circulation of over 200,000 items, ensuring their availability to patrons while maintaining inventory integrity.
- Handled interlibrary loan requests, facilitating resource sharing and extending collection access for patrons.
- Assisted patrons with complex research inquiries, utilizing reference materials and online resources to provide comprehensive information.
Accomplishments
- Streamlined checkin and checkout processes, reducing wait times by 15%.
- Implemented new inventory tracking system, resulting in a 10% reduction in lost or misplaced items.
- Developed and implemented a training program for new Circulation Clerks, reducing onboarding time by 20%.
- Collaborated with staff and patrons to create a welcoming and efficient library environment.
- Successfully resolved patron inquiries and complaints, maintaining high levels of customer satisfaction.
Certificates
- ALA Library Support Staff Certification
- LSTA Technology Training Certification
- RFID Technology Certification
Languages
- English
- French
- German
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How To Write Resume For Circulation Clerk
- Highlight your customer service skills and ability to interact effectively with patrons.
- Quantify your accomplishments whenever possible to demonstrate your impact on library operations.
- Showcase your knowledge of library automation systems and circulation procedures.
- Emphasize your commitment to providing a welcoming and inclusive library environment.
Essential Experience Highlights for a Strong Circulation Clerk Resume
- Processed customer transactions, including check-ins, check-outs, and renewals
- Managed circulation of library materials, ensuring their availability to patrons
- Assisted patrons with complex research inquiries, utilizing reference materials and online resources
- Handled interlibrary loan requests, facilitating resource sharing among libraries
- Enforced library rules and regulations, maintaining a safe and orderly environment
- Provided exceptional customer service, resolving patron inquiries and complaints promptly
Frequently Asked Questions (FAQ’s) For Circulation Clerk
What are the key responsibilities of a Circulation Clerk?
Circulation Clerks are responsible for managing the circulation of library materials, assisting patrons with their research needs, enforcing library rules and regulations, and providing exceptional customer service.
What qualifications are required to become a Circulation Clerk?
Typically, an associate’s degree in Library Science or a related field is required, along with excellent customer service skills and a strong attention to detail.
What are the career prospects for Circulation Clerks?
With experience and additional education, Circulation Clerks can advance to supervisory or management positions within library systems.
What are the challenges faced by Circulation Clerks?
Circulation Clerks may encounter challenges related to customer service, managing high-volume transactions, and staying up-to-date with library policies and procedures.
What are the rewards of being a Circulation Clerk?
Circulation Clerks play a vital role in providing access to information and resources for their communities. They have the opportunity to make a positive impact on the lives of patrons and contribute to the success of their library.