Top 10 Questions for Intake Clerk Interview

1. Describe the process you would follow when registering a new patient in the system?

• Greet the patient and introduce yourself.
• Collect the patient’s demographic information, including name, address, phone number, and insurance information.
• Create a new patient record in the system.
• Assign the patient a medical record number.
• Explain the practice’s policies and procedures to the patient.
• Answer any questions the patient may have.
• Thank the patient for their time.

2. What are the most common challenges you encounter when registering patients, and how do you handle them?

subheading of the answer

• Patients who do not have their insurance information with them.
• Patients who are new to the practice and are not familiar with the registration process.
• Patients who are difficult to understand or who speak a different language.
• Patients who are angry or upset.

subheading of the answer

• I always try to be patient and understanding when registering patients.
• If a patient does not have their insurance information with them, I ask them to provide it to me as soon as possible.
• If a patient is new to the practice, I take the time to explain the registration process to them.
• If a patient is difficult to understand or speaks a different language, I try to find a staff member who can help me communicate with them.
• If a patient is angry or upset, I try to remain calm and professional.

3. How do you ensure that patient information is kept confidential?

• I am aware of the Health Insurance Portability and Accountability Act (HIPAA) regulations.
• I only access patient information when it is necessary for my job.
• I do not discuss patient information with anyone who is not authorized to know it.
• I store patient information in a secure location.
• I shred patient information when it is no longer needed.

4. What is your experience with using electronic health records (EHRs)?

• I have worked with EHRs for the past 5 years.
• I am proficient in using EHRs to register patients, schedule appointments, and document patient visits.
• I am also familiar with the use of EHRs to track patient progress and communicate with other healthcare providers.

5. What are your strengths and weaknesses as an Intake Clerk?

• Strengths:
• I am organized and efficient.
• I am accurate and detail-oriented.
• I am able to multitask and work under pressure.
• I have excellent communication and interpersonal skills.
• Weaknesses:
• I am sometimes too perfectionistic.
• I can be impatient with people who are not as organized as I am.

6. What are your career goals?

• I would like to continue to work as an Intake Clerk and eventually become a Patient Services Manager.
• I am also interested in learning more about the other aspects of healthcare, such as billing and coding.
• Ultimately, I would like to work in a healthcare setting where I can make a difference in the lives of others.

7. Why are you interested in working for our organization?

• I am impressed by your organization’s commitment to providing quality healthcare to the community.
• I am also interested in your organization’s focus on patient satisfaction.
• I believe that my skills and experience would be a valuable asset to your team.

8. What are your salary expectations?

• I am looking for a salary that is commensurate with my experience and qualifications.
• I am also willing to negotiate.

9. Are you available to work weekends and holidays?

• Yes, I am available to work weekends and holidays.

10. Do you have any questions for me?

• I am very interested in this position and I believe that my skills and experience would be a valuable asset to your team.
• I am also very impressed by your organization’s commitment to providing quality healthcare to the community.
• I am confident that I can be a successful Intake Clerk for your organization and I am eager to learn more about the position.