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Huxley Smith
911 Dispatcher
Summary
I am a dedicated and experienced 911 Dispatcher with over 5 years of experience in a fast-paced and demanding environment. I have a proven track record of providing exceptional customer service and handling high-pressure situations with composure and professionalism. My strong communication, problem-solving, and decision-making skills have consistently helped me to provide timely and effective assistance to callers in need. I am proficient in emergency medical dispatch, fire dispatch, and police dispatch, and I am committed to providing the highest level of service to the community.
Education
Associate’s Degree in Criminal Justice
November 2016
Skills
- Emergency Medical Dispatch
- Fire Dispatch
- Police Dispatch
- Crisis Intervention
- Emergency Management
- Public Safety Communications
Work Experience
911 Dispatcher
- Utilized mapping software and technology to locate callers and optimize emergency response
- Communicated effectively with emergency responders, providing detailed information about incidents and coordinating their arrival
- Processed sensitive and confidential information with discretion and in accordance with established protocols
- Collaborated with law enforcement agencies to provide support during investigations and criminal incidents
911 Dispatcher
- Monitored and evaluated multiple communication channels, including 911 emergency calls, text messages, and social media
- Assessed the nature of emergencies, prioritized incidents, and dispatched appropriate emergency services
- Provided clear and concise instructions to callers, guiding them through emergency procedures and coordinating with first responders
- Maintained composure and professionalism in highstress situations, providing comfort to callers and ensuring their safety
Accomplishments
- Developed and implemented a new dispatch protocol, reducing call response times by 10%
- Assisted a lost child in finding their way home by providing clear and concise directions
- Identified and prioritized highpriority calls, ensuring timely dispatch of resources
- Received positive feedback from law enforcement officers and fire personnel for accurate and informative dispatch
- Trained and mentored new dispatchers, ensuring they are wellprepared to handle emergency situations
Awards
- National Association of Emergency Dispatchers (NAED) Telecommunicator of the Year Award
- Recognized for providing exceptional caller assistance during a major incident
- Received a commendation for quick thinking and accurate assessment of a callers emergency
- Nominated for the 911 Dispatcher of the Month Award
Certificates
- National Emergency Number Association (NENA) Public Safety Telecommunicator I or II
- International Academies of Emergency Dispatch (IAED) Telecommunicator Level I, II or III
- Association of Public-Safety Communications Officials (APCO) Registered Telecommunicator
- Emergency Medical Dispatch (EMD) Certified Telecommunicator
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Essential Experience Highlights for a Strong 911 Dispatcher Resume
- Monitored and evaluated multiple communication channels, including 911 emergency calls, text messages, and social media.
- Assessed the nature of emergencies, prioritized incidents, and dispatched appropriate emergency services.
- Provided clear and concise instructions to callers, guiding them through emergency procedures and coordinating with first responders.
- Maintained composure and professionalism in high-stress situations, providing comfort to callers and ensuring their safety.
- Processed sensitive and confidential information with discretion and in accordance with established protocols.
Frequently Asked Questions (FAQ’s) For 911 Dispatcher
What are the qualifications to become a 911 Dispatcher?
The qualifications to become a 911 Dispatcher vary depending on the specific requirements of the agency you are applying to. However, most agencies require at least a high school diploma or equivalent, with some agencies preferring candidates with an Associate’s Degree in Criminal Justice or a related field.
What are the duties and responsibilities of a 911 Dispatcher?
The duties and responsibilities of a 911 Dispatcher include monitoring and evaluating multiple communication channels, assessing the nature of emergencies, prioritizing incidents, and dispatching appropriate emergency services. They also provide clear and concise instructions to callers, guiding them through emergency procedures and coordinating with first responders.
What are the skills required to be a successful 911 Dispatcher?
The skills required to be a successful 911 Dispatcher include excellent communication skills, problem-solving skills, decision-making skills, and the ability to remain calm and composed under pressure. They must also be able to multi-task and prioritize their work, and be able to work independently and as part of a team.
What is the work environment of a 911 Dispatcher?
The work environment of a 911 Dispatcher is typically a fast-paced and demanding one. They work in a high-stress environment, where they are constantly dealing with emergencies. They must be able to remain calm and composed under pressure, and be able to make quick decisions.
What is the career outlook for 911 Dispatchers?
The career outlook for 911 Dispatchers is expected to be good over the next few years. As the population continues to grow, so too will the demand for 911 Dispatchers.