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Dash Bennett
911 Emergency Dispatcher
Summary
Seasoned 911 Emergency Dispatcher with 5+ years of experience in managing high-stress emergency situations. Proven ability to assess diverse emergencies, dispatch emergency responders efficiently, and provide clear and reassuring instructions to callers. Seeking a challenging role where I can leverage my expertise to make a meaningful contribution to public safety.
Education
Associate Degree in Emergency Medical Services
May 2019
Skills
- Emergency Medical Dispatch
- CPR Certification
- AED Certification
- Firefighting/CPR/AED Certification
- Crisis Intervention Training
- 911 Emergency Dispatch Protocol
Work Experience
911 Emergency Dispatcher
- Collaborated effectively with paramedics, firefighters, and police officers to provide comprehensive incident management.
- Demonstrated proficiency in utilizing various emergency response software and radio communication systems.
- Successfully communicated critical information to callers in clear, concise, and reassuring language.
- Verified caller locations using advanced mapping technology and GPS tracking systems.
911 Emergency Dispatcher
- Consistently met or exceeded performance metrics, with an average call handling time of under 120 seconds.
- Effectively assessed diverse emergency situations through active listening and empathetic communication.
- Accurately dispatched emergency responders, including police, fire, and medical services, based on intricate incident details.
- Maintained calm and composure under pressure, effectively dealing with highstress and emotionally charged calls.
Accomplishments
- Managed a team of 10 dispatchers, handling over 100 calls per day with an average response time of under 30 seconds
- Established a new training program for new dispatchers, resulting in a 20% decrease in call handling time
- Improved interagency coordination by developing and implementing new protocols for dispatching emergency services
- Developed a new system for tracking and reporting emergency calls, resulting in a 15% increase in efficiency
- Implemented a new calltaking system which resulted in a 20% increase in calltaking efficiency
Awards
- National Emergency Number Association (NENA) Directors Award
- State 911 Telecommunicator of the Year
- National Communications System (NCS) Bronze Star Award
- Association of PublicSafety Communications Officials (APCO) Certified Emergency Dispatcher (CED)
Certificates
- Advanced Emergency Medical Dispatcher (AEMD)
- Emergency Medical Dispatch (EMD)
- Fire Dispatcher
- International Academy of Emergency Dispatch (IAED) Certified Public-Safety Telecommunicator (CPST)
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How To Write Resume For 911 Emergency Dispatcher
- Highlight your ability to handle high-stress situations and make quick decisions.
- Quantify your accomplishments whenever possible to demonstrate your impact.
- Emphasize your knowledge of emergency response protocols and procedures.
- Include any certifications or training that enhance your qualifications.
Essential Experience Highlights for a Strong 911 Emergency Dispatcher Resume
- Assessed emergency situations through active listening and empathetic communication, gathering critical information.
- Dispatched emergency responders, including police, fire, and medical services, based on intricate incident details.
- Utilized various emergency response software and radio communication systems proficiently.
- Communicated critical information to callers in clear, concise, and reassuring language.
- Verified caller locations using advanced mapping technology and GPS tracking systems.
- Maintained calm and composure under pressure, effectively dealing with high-stress and emotionally charged calls.
Frequently Asked Questions (FAQ’s) For 911 Emergency Dispatcher
What are the essential qualities of a 911 Emergency Dispatcher?
911 Emergency Dispatchers must possess exceptional communication, problem-solving, and decision-making skills. They should be able to remain calm under pressure and work effectively in a fast-paced environment.
What type of training and education is required to become a 911 Emergency Dispatcher?
Most 911 Emergency Dispatchers complete an associate’s degree in emergency medical services or a related field. They also undergo specialized training in emergency response protocols and procedures.
What is the average salary for a 911 Emergency Dispatcher?
According to the Bureau of Labor Statistics, the median annual salary for 911 Emergency Dispatchers was $44,840 in May 2021.
What is the job outlook for 911 Emergency Dispatchers?
The job outlook for 911 Emergency Dispatchers is expected to grow 4% from 2021 to 2031, which is faster than the average for all occupations.
What are the benefits of working as a 911 Emergency Dispatcher?
911 Emergency Dispatchers play a vital role in public safety and have the opportunity to make a real difference in their communities. They also enjoy competitive salaries, benefits, and job security.
How can I prepare for a career as a 911 Emergency Dispatcher?
To prepare for a career as a 911 Emergency Dispatcher, you can volunteer with local emergency services organizations, shadow a 911 Emergency Dispatcher, and complete relevant training and education programs.
What are the different types of 911 Emergency Dispatcher positions?
There are different types of 911 Emergency Dispatcher positions, including police dispatchers, fire dispatchers, and medical dispatchers. The specific responsibilities of each type of dispatcher vary depending on the jurisdiction.
What is the most challenging aspect of working as a 911 Emergency Dispatcher?
The most challenging aspect of working as a 911 Emergency Dispatcher is dealing with high-stress situations and emotionally charged calls. Dispatchers must be able to remain calm and composed under pressure to effectively assist callers and emergency responders.