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Elmer Ward
911 Operator (Nine One One Operator)
Summary
Highly experienced 911 Operator with proven efficiency in handling over 10,000 emergency calls. Proven expertise in providing immediate assistance to callers in various emergency situations, effectively managing call flow, and utilizing advanced call handling technologies. Demonstrated exceptional communication and interpersonal skills, providing effective assistance and support to individuals in crisis. Proficient in CAD systems and other software essential for efficient operations in a 911 center.
Education
911 Telecommunicator Certification
November 2015
Skills
- Emergency Medical Dispatch
- Crisis Intervention
- Fire Incident Management
- Law Enforcement Dispatch
- Geographic Information Systems (GIS)
- Multi-Channel Communication
Work Experience
911 Operator (Nine One One Operator)
- Proficient in using computeraided dispatch (CAD) systems and other software used in the 911 center
- Successfully managed multiple calls simultaneously, maintaining composure and focus in highpressure environments
- Documented call logs and incident reports accurately and in compliance with established protocols
- Worked effectively as part of a team, supporting other 911 operators and emergency responders
911 Operator (Nine One One Operator)
- Efficiently handled over 10,000 emergency calls, providing prompt and effective assistance to callers in distress
- Accurately assessed and prioritized incoming calls, ensuring timely dispatch of appropriate emergency services
- Effectively utilized advanced call handling systems and technologies to manage call flow and provide callers with relevant information
- Demonstrated strong communication and interpersonal skills, effectively communicating with callers in stressful and emergency situations
Accomplishments
- Successfully implemented a new call screening system that reduced average call handling time by 15%, enhancing efficiency and responsiveness.
- Developed and delivered comprehensive training programs for new and existing operators, ensuring proficiency in call handling protocols and crisis management techniques.
- Spearheaded the implementation of an advanced mapping system that improved call location accuracy and reduced response times by 10%.
- Collaborated with local law enforcement agencies to create a joint task force that enhanced interagency coordination and expedited response during critical incidents.
- Implemented a new stress management and resilience program for operators, fostering a positive work environment and reducing employee burnout.
Awards
- Recipient of the 911 Operator of the Year award, recognizing exceptional performance in emergency call handling and service.
- Honored with the Certificate of Commendation for unwavering dedication and heroic response during a critical incident.
- Recognized with the LifeSaving Award for swift and effective intervention during a medical emergency, contributing to a positive outcome.
- Recipient of the 911 Supervisory Excellence Award for outstanding leadership and mentorship within the 911 communications center.
Certificates
- Emergency Medical Dispatch (EMD) Certification
- National Emergency Number Association (NENA) 911 Dispatcher Certification
- National Association of Emergency Medical Technicians (NAEMT) EMT Certification
- International Association of Fire Fighters (IAFF) Firefighter Certification
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How To Write Resume For 911 Operator (Nine One One Operator)
- Highlight your experience in providing exceptional customer service, particularly in emergency situations.
- Quantify your accomplishments whenever possible, providing specific metrics to showcase your impact in handling a high volume of calls.
- Emphasize your proficiency in using various 911 technologies and software, including CAD systems and GIS.
- Demonstrate your ability to work effectively in a fast-paced, high-stress environment while maintaining composure and professionalism.
Essential Experience Highlights for a Strong 911 Operator (Nine One One Operator) Resume
- Effectively fielding emergency calls, accurately assessing caller needs, and promptly dispatching appropriate emergency services.
- Managing multiple calls simultaneously, maintaining composure and focus in high-pressure, fast-paced environments.
- Providing clear and concise instructions to callers, remaining empathetic and supportive throughout interactions.
- Maintaining detailed call logs and incident reports, ensuring accurate documentation of all calls and events.
- Working collaboratively within a team environment, supporting fellow 911 Operators and emergency responders.
- Utilizing GIS systems and other technologies to provide accurate information and guidance to callers and first responders.
Frequently Asked Questions (FAQ’s) For 911 Operator (Nine One One Operator)
What are the essential qualities of a successful 911 Operator?
Excellent communication and interpersonal skills, the ability to remain calm and focused under pressure, strong decision-making capabilities, and a deep understanding of emergency protocols and procedures are vital qualities for 911 Operators.
What are the career advancement opportunities for 911 Operators?
911 Operators with experience and additional training can advance to roles such as supervisors, trainers, or emergency management coordinators. Some may also pursue careers in law enforcement or other public safety fields.
How can I prepare for a career as a 911 Operator?
Obtaining a 911 Telecommunicator Certification is highly recommended. Additionally, developing strong communication, problem-solving, and multitasking skills is essential. Volunteering or working in a customer service role can provide valuable experience.
What is the work schedule like for 911 Operators?
911 Operators typically work rotating shifts, including days, evenings, weekends, and holidays. The work can be demanding, but it also offers a unique opportunity to make a real difference in the community.
What are the benefits of working as a 911 Operator?
911 Operators play a critical role in public safety and often receive benefits such as health insurance, paid time off, and retirement plans. The job offers a sense of purpose and fulfillment, knowing that you are making a positive impact on your community.
How can I handle the stress of working as a 911 Operator?
911 Operators undergo training to develop coping mechanisms for dealing with stress. Building a support system of colleagues, family, and friends can also be helpful. Additionally, practicing self-care techniques such as exercise, meditation, or yoga can promote well-being.