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Bridger Perez
911 Telecommunicator
Summary
Highly skilled and experienced 911 Telecommunicator with a proven track record of providing efficient and compassionate emergency response services. Demonstrated ability to handle high-stress situations, prioritize calls, and dispatch responders effectively. Committed to providing exceptional customer service and maintaining confidentiality.
Education
Associate degree in Criminal Justice or Emergency Medical Services
February 2019
Skills
- Incident Management
- Emergency Medical Dispatch
- Fire Dispatch
- Law Enforcement Dispatch
- Active Listening
- Communication Skills
Work Experience
911 Telecommunicator
- Maintained a calm and composed demeanor under pressure, effectively managing multiple calls simultaneously.
- Adhered to strict protocols and procedures, ensuring the accuracy and confidentiality of information.
- Provided emotional support and guidance to callers in crisis, demonstrating sensitivity and empathy.
- Processed over 1000 calls per shift, providing efficient and effective emergency response.
911 Telecommunicator
- Established and maintained clear and effective communication with callers in highstress situations, gathering critical information and providing guidance.
- Prioritized and dispatched emergency responders to incidents, ensuring timely and appropriate response.
- Utilized advanced technology and software systems to process calls, track incidents, and manage resources.
- Collaborated effectively with other members of the emergency response team, including police, fire, and medical personnel.
Accomplishments
- Developed and implemented a training program to enhance the communication skills of new telecommunicators, resulting in a 15% reduction in call handling time.
- Collaborated with local agencies to establish a unified 911 dispatch system, streamlining emergency response and improving coordination.
- Successfully handled over 2,500 emergency calls annually, maintaining composure and providing critical support to callers in distress.
- Achieved a 98% accuracy rate in call taking and dispatching, ensuring the timely deployment of emergency services.
- Utilized advanced mapping and GPS technology to locate callers in remote areas, facilitating faster response times.
Awards
- Awarded the Telecommunicator of the Year by the [Organization Name] for exceptional performance in handling highpressure emergency calls.
- Received the Meritorious Service Award for resolving a critical incident involving a hostage situation, saving lives.
- Recognized with the Certificate of Appreciation from the [Law Enforcement Agency] for providing timely and accurate information during a major disaster.
Certificates
- APCO Certified Public Safety Telecommunicator (CPST)
- Emergency Medical Dispatch (EMD) Certification
- Fire Dispatcher Professional (FDP) Certification
- Law Enforcement Telecommunicator Certification
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How To Write Resume For 911 Telecommunicator
- Highlight your relevant skills and experience in the job description.
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Essential Experience Highlights for a Strong 911 Telecommunicator Resume
- Established and maintained clear communication with callers in high-stress situations, providing guidance and support.
- Prioritized and dispatched emergency responders to incidents, ensuring timely and appropriate response.
- Utilized technology and software systems to process calls, track incidents, and manage resources.
- Collaborated effectively with other members of the emergency response team, including police, fire, and medical personnel.
- Maintained a calm and composed demeanor under pressure, effectively managing multiple calls simultaneously.
- Adhered to strict protocols and procedures, ensuring the accuracy and confidentiality of information.
- Provided emotional support and guidance to callers in crisis, demonstrating sensitivity and empathy.
Frequently Asked Questions (FAQ’s) For 911 Telecommunicator
What are the essential qualities of a successful 911 Telecommunicator?
The essential qualities of a successful 911 Telecommunicator include: calmness under pressure, excellent communication and interpersonal skills, ability to prioritize and make quick decisions, and empathy.
What are the different types of calls that 911 Telecommunicators handle?
911 Telecommunicators handle a wide variety of calls, including: medical emergencies, police emergencies, fire emergencies, and natural disasters.
What is the most challenging aspect of being a 911 Telecommunicator?
The most challenging aspect of being a 911 Telecommunicator is dealing with the high-stress situations and emotional distress that callers often experience.
What is the most rewarding aspect of being a 911 Telecommunicator?
The most rewarding aspect of being a 911 Telecommunicator is knowing that you are making a difference in people’s lives.
What are the career advancement opportunities for 911 Telecommunicators?
Career advancement opportunities for 911 Telecommunicators include: supervisor, manager, director, and chief.
What is the salary range for 911 Telecommunicators?
The salary range for 911 Telecommunicators varies depending on experience, location, and employer. However, the median annual salary for 911 Telecommunicators is $45,810.