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Melvin Jordan
Access Services Assistant
Summary
Dynamic and results-driven Access Services Assistant with 4+ years of experience providing exceptional library services. Proficient in facilitating access to library resources, managing circulation and interlibrary loan processes, and delivering unparalleled customer service. Proven expertise in library database management, collection development, and library instruction. Committed to promoting equitable access to information and empowering patrons with the resources they need to succeed in their academic and research endeavors.
Education
Master of Library and Information Science
April 2015
Skills
- Reference Services
- Interlibrary Loan
- Circulation Management
- Library Database Management
- Collection Development
- Library Instruction
Work Experience
Access Services Assistant
- Provided exceptional customer service, responding effectively to patron inquiries and addressing complaints.
- Utilized library management systems (e.g., Koha, Evergreen) to manage patron accounts, circulation records, and interlibrary loan requests.
- Monitored and maintained access points, ensuring proper security measures and compliance with library policies.
- Participated in collection development initiatives, providing input on resource selection and acquisition.
Access Services Assistant
- Facilitated access to library resources for over 1000 patrons annually, providing research assistance and resolving access issues.
- Managed circulation and interlibrary loan processes, ensuring prompt and efficient delivery of materials to patrons.
- Developed and implemented training programs for new staff on access services policies and procedures.
- Collaborated with other library departments to enhance access to resources, including digitization projects and online collections.
Accomplishments
- Developed and implemented a new workflow for processing interlibrary loan requests, reducing processing time by 15%.
- Successfully transitioned the physical access services collection to a digital platform, increasing accessibility for patrons by 20%.
- Collaborated with library staff to design and implement a new outreach program that increased library membership by 10%.
- Provided exceptional reference assistance to patrons, resolving over 500 inquiries per month with a 95% satisfaction rate.
- Managed and maintained all access services equipment, ensuring optimal functionality and preventing downtime.
Awards
- Recipient of the Access Services Excellence Award for outstanding contributions to access services initiatives.
- Recognized for exceptional customer service skills by the Library Services Association.
- Received the Employee of the Month award for consistently exceeding expectations in access services.
- Recognized by the State Library Association for contributions to the development of access services statewide.
Certificates
- Access Services Certificate from the American Library Association
- Interlibrary Loan Certificate from the Online Computer Library Center (OCLC)
- Library Database Management Certificate from the American Library Association
- Circulation Management Certificate from the American Library Association
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How To Write Resume For Access Services Assistant
- Highlight your passion for providing access to information and your commitment to serving diverse user communities.
- Quantify your accomplishments using specific metrics whenever possible to demonstrate the impact of your work.
- Showcase your proficiency in library technology and your ability to adapt to new systems and workflows.
- Emphasize your interpersonal and communication skills, highlighting your ability to build rapport with patrons and provide exceptional customer service.
Essential Experience Highlights for a Strong Access Services Assistant Resume
- Provided research assistance and resolved access issues for over 1000 patrons annually, ensuring seamless access to library resources.
- Managed circulation and interlibrary loan processes, ensuring prompt and efficient delivery of materials to patrons.
- Developed and implemented training programs for new staff on access services policies and procedures, fostering a culture of knowledge and efficiency.
- Collaborated with other library departments to enhance access to resources, including digitization projects and online collections, expanding the reach and impact of library services.
- Provided exceptional customer service, responding effectively to patron inquiries, addressing complaints, and creating a welcoming and supportive environment.
- Utilized library management systems (e.g., Koha, Evergreen) to manage patron accounts, circulation records, and interlibrary loan requests, ensuring accuracy and efficiency in library operations.
- Monitored and maintained access points, ensuring proper security measures and compliance with library policies, safeguarding library resources and patrons’ safety.
Frequently Asked Questions (FAQ’s) For Access Services Assistant
What are the primary responsibilities of an Access Services Assistant?
An Access Services Assistant is responsible for providing access to library resources, managing circulation and interlibrary loan processes, and delivering excellent customer service. They also collaborate with other library departments, provide library instruction, and participate in collection development initiatives.
What qualifications are typically required for an Access Services Assistant position?
Most Access Services Assistant positions require a Master’s degree in Library and Information Science or a related field. Experience in library operations, circulation management, and customer service is also highly desirable.
What are the career advancement opportunities for an Access Services Assistant?
Access Services Assistants can advance to roles such as Access Services Librarian, Head of Circulation, or Library Director. With additional education and experience, they may also pursue careers in other areas of librarianship, such as collection development, reference services, or digital librarianship.
What are the key skills and abilities that employers look for in an Access Services Assistant?
Employers seek Access Services Assistants with strong organizational and communication skills, proficiency in library technology, and a commitment to providing excellent customer service. They also value experience in circulation management, interlibrary loan, and collection development.
What is the typical work environment for an Access Services Assistant?
Access Services Assistants typically work in a library setting, interacting with patrons, staff, and faculty. They may work at a circulation desk, in a reference area, or in a behind-the-scenes role supporting library operations.
What are some of the challenges that Access Services Assistants may face?
Access Services Assistants may face challenges such as managing high-volume workloads, dealing with difficult patrons, and keeping up with changing technology. They must also be able to work independently and as part of a team.
What are the rewards of working as an Access Services Assistant?
Access Services Assistants find satisfaction in helping patrons access the resources they need and in contributing to the success of their library. They also enjoy the opportunity to work in a dynamic and ever-changing environment.