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Nathan Jordans
Account Service Representative
Summary
Highly motivated and results-oriented Account Service Representative with 5+ years of experience managing key accounts, developing comprehensive account plans, and driving growth. Proven ability to exceed sales targets, build strong client relationships, and provide exceptional customer service. Expertise in Salesforce, Microsoft Dynamics CRM, and other CRM systems. Seeking a challenging role where I can leverage my skills to contribute to business success.
Education
Bachelor’s Degree
November 2014
Skills
- Salesforce
- Microsoft Dynamics CRM
- Oracle Siebel CRM
- SAP Hybris
- Customer Relationship Management (CRM)
- Business-to-Business (B2B) Sales
Work Experience
Account Service Representative
- Led crossfunctional teams to deliver highquality service and support, ensuring client expectations were met.
- Participated in industry events and conferences to stay abreast of market trends and best practices.
- Utilized CRM systems to manage client data and track progress, ensuring effective account management.
- Proactively identified opportunities for upselling and crossselling, expanding client partnerships.
Account Service Representative
- Managed a portfolio of key accounts, including Fortune 500 companies, generating over $10 million in annual revenue.
- Developed and executed comprehensive account plans, tailoring strategies to specific client needs and objectives.
- Consistently exceeded revenue targets by 15%, driving account growth and increasing client satisfaction.
- Established and maintained strong relationships with key decisionmakers, fostering trust and collaboration.
Accomplishments
- Identified and acquired a major new client, resulting in a 30% increase in revenue for the quarter. Led a team of Account Managers to implement a new CRM system, resulting in a 20% improvement in customer satisfaction.
- Developed and implemented a successful customer retention program, resulting in a 15% reduction in customer churn.
- Managed a large portfolio of highvalue clients, providing personalized account management and support.
- Negotiated and closed multiple major contracts, securing significant revenue for the company.
- Proactively identified customer needs and developed tailored solutions, enhancing customer satisfaction and loyalty.
Awards
- Presidents Club Award for exceeding sales targets by 25% consecutively for three quarters.
- Rookie of the Year Award for achieving highest sales volume in the first year of employment.
- Top Performer Award for consistently exceeding expectations and delivering exceptional customer service.
- Excellence in Customer Service Award for providing outstanding customer support and resolving complex inquiries efficiently.
Certificates
- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator
- Microsoft Dynamics CRM Certified Professional
- Oracle Siebel CRM Certified Consultant
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How To Write Resume For Account Service Representative
Highlight your sales achievements:
Quantify your accomplishments with specific metrics, such as percentage increase in revenue or number of new clients acquired.Showcase your industry knowledge:
Demonstrate your understanding of the industry and market trends, and how you have applied this knowledge to drive success for your clients.Emphasize your CRM expertise:
Highlight your proficiency in using CRM systems to manage client data, track progress, and identify opportunities.Tailor your resume to the job description:
Carefully review the job description and identify the key skills and experience required. Tailor your resume to demonstrate how you meet these requirements.
Essential Experience Highlights for a Strong Account Service Representative Resume
- Managing a portfolio of key accounts, including Fortune 500 companies
- Developing and executing comprehensive account plans, tailoring strategies to specific client needs and objectives
- Consistently exceeding revenue targets by 15%, driving account growth and increasing client satisfaction
- Establishing and maintaining strong relationships with key decision-makers, fostering trust and collaboration
- Leading cross-functional teams to deliver high-quality service and support, ensuring client expectations were met
Frequently Asked Questions (FAQ’s) For Account Service Representative
What are the key skills required for an Account Service Representative?
Key skills for an Account Service Representative include excellent communication and interpersonal skills, strong sales and negotiation abilities, proficiency in CRM systems, and a deep understanding of the industry and market trends.
What are the career advancement opportunities for Account Service Representatives?
Account Service Representatives can advance to roles such as Account Manager, Sales Manager, or Client Partner. With experience and strong performance, they can also transition to leadership positions within the sales or client services department.
What are the typical work hours for an Account Service Representative?
Account Service Representatives typically work full-time hours, which may include evenings and weekends to accommodate client needs. They may also need to travel for client meetings or conferences.
What are the challenges faced by Account Service Representatives?
Account Service Representatives may face challenges such as managing multiple client accounts simultaneously, meeting demanding sales targets, navigating complex sales cycles, and resolving customer issues effectively.
What is the average salary for an Account Service Representative?
The average salary for an Account Service Representative varies depending on factors such as experience, location, and industry. According to Salary.com, the median annual salary for Account Service Representatives in the United States is around $65,000.