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Paul Nguyen
Admittance Attendant
Summary
Highly proficient Admittance Attendant with 5+ years of experience in healthcare settings. Skilled in patient registration, insurance verification, and appointment scheduling. Proven ability to provide exceptional customer service and maintain patient confidentiality. Committed to ensuring a smooth and efficient patient experience.
Education
Associate’s Degree in Health Information Management
February 2017
Skills
- Patient Registration
- Insurance Verification
- Appointment Scheduling
- Patient Check-In
- Patient Data Management
- Medical Terminology
Work Experience
Admittance Attendant
- Coordinated with medical staff to ensure timely arrival of patients for appointments and procedures, minimizing wait times.
- Maintained patient confidentiality by adhering to HIPAA regulations and handling sensitive information appropriately.
- Processed patient insurance information and copayments, ensuring accurate billing and collection of payments.
- Assisted with scheduling appointments and providing referral information to patients as needed.
Admittance Attendant
- Welcomed and verified the identities of patients arriving for appointments using electronic health records and manual systems.
- Guided patients through the registration process, collecting necessary information and completing paperwork accurately.
- Assisted patients in understanding their appointment details and providing clear directions to the appropriate waiting areas.
- Monitored waiting rooms to ensure a safe and comfortable environment, addressing patient inquiries and resolving any issues promptly.
Accomplishments
- Improved patient flow by 15% by implementing new triage protocols
- Reduced wait times by 20% by streamlining the checkin process
- Developed and implemented a new training program for new employees, resulting in a 10% increase in employee retention
- Successfully managed a high volume of patients during peak hours, ensuring smooth and efficient patient flow
- Collaborated with the nursing team to improve patient discharge procedures, reducing discharge time by 15%
Awards
- Exceptional Customer Service Award for consistently exceeding guest expectations
- Employee of the Month for outstanding commitment to quality patient care
- Exceptional Attendance and Punctuality Award for maintaining a perfect attendance record
- Safety Award for adhering to all safety protocols and procedures
Certificates
- Certified Medical Administrative Assistant (CMAA)
- Certified Professional Biller (CPB)
- Certified Patient Access Specialist (CPAS)
- Phlebotomy Technician Certification (PTech)
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Essential Experience Highlights for a Strong Admittance Attendant Resume
- Welcomed and verified patient identities for appointments using electronic health records and manual systems.
- Guided patients through registration process, collecting necessary information and completing paperwork accurately.
- Assisted patients in understanding appointment details and providing clear directions to waiting areas.
- Monitored waiting rooms, addressing patient inquiries, and resolving issues promptly.
- Coordinated with medical staff to ensure timely arrival of patients for appointments and procedures.
- Maintained patient confidentiality, adhering to HIPAA regulations and handling sensitive information appropriately.
Frequently Asked Questions (FAQ’s) For Admittance Attendant
What are the key responsibilities of an Admittance Attendant?
The key responsibilities include welcoming and verifying patient identities, guiding patients through the registration process, assisting patients in understanding their appointment details, monitoring waiting rooms, and coordinating with medical staff.
What qualifications are required to become an Admittance Attendant?
Typically, an associate’s degree in health information management or a related field is required, along with experience in customer service and healthcare.
What are the career prospects for Admittance Attendants?
Admittance Attendants can advance to roles such as Patient Access Manager or Medical Records Technician with experience and additional training.
What are the common challenges faced by Admittance Attendants?
Common challenges include dealing with difficult patients, managing high-stress situations, and ensuring patient confidentiality.
What skills are essential for Admittance Attendants?
Essential skills include communication, problem-solving, organizational skills, and the ability to work independently and as part of a team.
What is the work environment like for Admittance Attendants?
Admittance Attendants typically work in a fast-paced, customer-oriented environment in hospitals, clinics, or other healthcare settings.
What is the salary range for Admittance Attendants?
The salary range for Admittance Attendants varies depending on experience, location, and employer, but typically falls between $25,000 and $40,000 per year.
What are the benefits of working as an Admittance Attendant?
Benefits may include health insurance, paid time off, and the opportunity to make a difference in the lives of patients.