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Mitch Arnold
Admitting Interviewer
Summary
Highly accomplished Admitting Interviewer with 5+ years of experience in fast-paced healthcare environments. Proven ability to interview, evaluate, and register patients while maintaining strict confidentiality. Exceptional interpersonal skills, establishing positive relationships with patients and their families, ensuring seamless admission processes. Proficient in Patient Registration, Insurance Verification, and HIPAA Compliance. Committed to providing exceptional customer service and exceeding quality of care benchmarks.
Education
Bachelor’s Degree in Healthcare Administration or a related field
July 2016
Skills
- Patient Registration
- Insurance Verification
- Medical Terminology
- HIPAA Compliance
- Customer Service
- Interviewing Techniques
Work Experience
Admitting Interviewer
- Utilized strong interpersonal skills to connect with patients from diverse backgrounds, building trust and rapport.
- Proactively identified and resolved potential issues during the admission process, ensuring timely and efficient admissions.
- Met or exceeded established benchmarks for patient satisfaction and quality of care.
- Managed highvolume patient intake, prioritizing cases and managing multiple admissions simultaneously.
Admitting Interviewer
- Interviewed and evaluated an average of 120 prospective clients per month, adhering to strict privacy and confidentiality guidelines.
- Accurately collected and entered patient demographic and insurance information into the electronic health record system.
- Established and maintained positive relationships with patients and their families, providing exceptional customer service.
- Collaborated effectively with interdisciplinary healthcare teams to ensure seamless patient admission processes.
Accomplishments
- Improved patient satisfaction scores by 15% through implementing a tailored interviewing approach that built rapport and minimized patient anxiety.
- Reduced patient wait times by 20 minutes by optimizing the scheduling system and implementing a triage protocol.
- Increased patient referrals by 10% through building strong relationships with referring physicians and providing exceptional patient experiences.
- Developed a patient education program that reduced patient readmissions by 5% by providing clear instructions and support during the discharge process.
- Implemented a new electronic patient registration system that improved efficiency by 30% and reduced data entry errors.
Awards
- Recognized with the Excellence in Patient Intake award for consistently exceeding performance metrics in admitting and interviewing patients.
- Received the Team Player of the Quarter award for collaborating effectively with medical staff to streamline the admissions process.
- Honored with the Champion of Compassion award for demonstrating empathy, sensitivity, and cultural competence in patient interactions.
- Recognized for Outstanding Contribution to Patient Care for consistently going above and beyond to ensure patient comfort and wellbeing.
Certificates
- Certified Patient Access Manager (CPAM)
- Certified Medical Executive (CME)
- Certified Professional Coder (CPC)
- Registered Health Information Administrator (RHIA)
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How To Write Resume For Admitting Interviewer
- Highlight your strong interpersonal and communication skills, which are crucial for building rapport with patients and their families.
- Showcase your proficiency in Patient Registration and Insurance Verification processes, demonstrating your ability to navigate complex healthcare systems.
- Quantify your accomplishments whenever possible, using specific metrics to demonstrate the impact of your work.
- Proofread your resume carefully for any errors, as attention to detail is essential in this role.
- Consider obtaining additional certifications, such as the Certified Patient Access Professional (CPAP) credential, to enhance your credibility.
Essential Experience Highlights for a Strong Admitting Interviewer Resume
- Interview and evaluate prospective patients, collecting and verifying demographic, insurance, and medical history information.
- Establish and maintain positive rapport with patients and their families, providing exceptional customer service throughout the admission process.
- Accurately enter patient information into the electronic health record system, ensuring data integrity and regulatory compliance.
- Collaborate effectively with interdisciplinary healthcare teams to facilitate smooth patient intake and admission.
- Proactively identify and resolve potential issues during the admission process, ensuring timely and efficient admissions.
- Manage high-volume patient intake, prioritizing cases and handling multiple admissions simultaneously.
- Adhere to strict privacy and confidentiality guidelines, protecting patient information and maintaining ethical standards.
Frequently Asked Questions (FAQ’s) For Admitting Interviewer
What are the key skills and qualifications required for an Admitting Interviewer?
Key skills include strong interpersonal and communication abilities, proficiency in Patient Registration and Insurance Verification, attention to detail, and adherence to confidentiality guidelines. Additionally, a Bachelor’s Degree in Healthcare Administration or a related field, along with experience in a healthcare setting, is generally required.
What are the primary responsibilities of an Admitting Interviewer?
The primary responsibilities involve interviewing and evaluating patients, collecting and verifying their information, establishing positive relationships, entering data into the electronic health record system, collaborating with healthcare teams, proactively resolving issues, managing high-volume patient intake, and ensuring confidentiality.
What is the work environment like for an Admitting Interviewer?
Admitting Interviewers typically work in fast-paced healthcare environments, such as hospitals or clinics. They interact with patients and their families, healthcare professionals, and administrative staff on a daily basis.
How can I prepare for an interview for an Admitting Interviewer position?
To prepare for an interview, research the healthcare organization and the specific role. Practice your interviewing and communication skills, and be prepared to discuss your experience in patient registration, insurance verification, and customer service.
What is the career outlook for Admitting Interviewers?
The career outlook for Admitting Interviewers is positive, as the demand for healthcare services continues to grow. With experience and additional qualifications, Admitting Interviewers can advance to roles such as Patient Access Supervisor or Patient Care Coordinator.
What are some tips for writing a standout Admitting Interviewer resume?
Highlight your patient-centered approach, attention to detail, and ability to work effectively in a team environment. Quantify your accomplishments and use specific examples to demonstrate your skills and experience.
What are some common challenges faced by Admitting Interviewers?
Common challenges include managing high patient volumes, dealing with difficult or anxious patients, and maintaining confidentiality in sensitive situations.