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Warren Cooper
Airline Ticket Sales and Reservations Supervisor
Summary
Highly experienced and results-oriented Airline Ticket Sales and Reservations Supervisor with a proven track record of success in managing and motivating teams, implementing process improvements, and delivering exceptional customer service. Proficient in reservation systems, ticketing and fare rules, and IATA standards. Strong communication, problem-solving, and conflict resolution skills. Seeking a challenging role where I can leverage my expertise to drive revenue growth and enhance customer satisfaction.
Education
Bachelor’s degree in Business Administration or a related field
March 2019
Skills
- Reservation System (GDS) Proficiency
- Ticketing and Fare Rules Expertise
- Customer Relationship Management
- Problem Solving and Conflict Resolution
- IATA Ticketing Standards
- Communication and Interpersonal Skills
Work Experience
Airline Ticket Sales and Reservations Supervisor
- Collaborated with airlines, travel agencies, and vendors to negotiate favorable pricing and commission structures.
- Administered a budget of $1 million for all sales and reservations operations, ensuring cost efficiency and compliance.
- Utilized advanced reservation systems such as GDS (Sabre, Amadeus), CRS (RES), and PSS (Apollo).
- Processed complex itineraries, including international flights, multiple segments, and special requests.
Airline Ticket Sales and Reservations Supervisor
- Supervised a team of 15 ticket sales and reservations agents, ensuring exceptional customer service and compliance with industry regulations.
- Implemented a new reservation system that streamlined processes, reduced wait times, and improved agent productivity by 25%.
- Developed and delivered training programs for new and existing agents, covering all aspects of ticket sales, reservations, and customer service.
- Managed revenue streams by optimizing pricing strategies and maximizing ancillary revenue through crossselling and upselling.
Accomplishments
- Challenged Faced a surge in cancellations due to a major weather event. Action Implemented a proactive communication plan, providing updates to passengers and rebooking flights seamlessly. Result Maintained high customer satisfaction levels and minimized revenue loss.
- Challenged Identified a gap in the reservation system that led to frequent errors. Action Collaborated with IT to develop an automated errorchecking tool. Result Reduced reservation errors by 20%, improving accuracy and customer experience.
- Challenged Faced a high volume of complex ticketing requests. Action Implemented a specialized training program for reservation agents on advanced ticketing procedures. Result Improved ticket sales by 10% and enhanced customer confidence.
- Challenged Needed to improve team efficiency during peak hours. Action Implemented a new scheduling system that optimized agent availability. Result Increased reservation capacity by 15% and reduced wait times for customers.
- Challenged Wanted to recognize and reward topperforming agents. Action Developed a performancebased incentive program. Result Increased agent motivation and improved sales performance by 8%.
Awards
- Received Employee of the Year award for consistently exceeding sales targets and providing outstanding customer service.
- Recognized for developing and implementing a new training program that improved reservation agent efficiency by 15%.
Certificates
- Certified Travel Counselor (CTC)
- IATA/UFTAA Diploma in Travel and Tourism
- IATA Travel Agent Network Certification (TANC)
- National Travel and Tourism Management Examination (NTTME)
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How To Write Resume For Airline Ticket Sales and Reservations Supervisor
- Quantify your accomplishments with specific metrics to demonstrate your impact on the organization.
- Highlight your experience in implementing new technologies and process improvements that have resulted in increased efficiency and customer satisfaction.
- Emphasize your ability to build and maintain strong relationships with customers, airlines, and travel agencies.
- Showcase your problem-solving and conflict resolution skills by providing examples of how you have successfully resolved complex issues.
- Tailor your resume to each job description, highlighting the skills and experience that are most relevant to the position you are applying for.
Essential Experience Highlights for a Strong Airline Ticket Sales and Reservations Supervisor Resume
- Supervise and lead a team of ticket sales and reservations agents, ensuring exceptional customer service and compliance with industry regulations.
- Implement and manage reservation systems to streamline processes, reduce wait times, and improve agent productivity.
- Develop and deliver training programs for new and existing agents, covering all aspects of ticket sales, reservations, and customer service.
- Manage revenue streams by optimizing pricing strategies and maximizing ancillary revenue through cross-selling and upselling.
- Negotiate favorable pricing and commission structures with airlines, travel agencies, and vendors.
- Administer budget for all sales and reservations operations, ensuring cost efficiency and compliance.
- Utilize advanced reservation systems such as GDS (Sabre, Amadeus), CRS (RES), and PSS (Apollo) to process complex itineraries.
Frequently Asked Questions (FAQ’s) For Airline Ticket Sales and Reservations Supervisor
What are the key skills and qualifications required for an Airline Ticket Sales and Reservations Supervisor?
The key skills and qualifications include proficiency in reservation systems, ticketing and fare rules, customer relationship management, problem-solving and conflict resolution, IATA ticketing standards, and communication and interpersonal skills.
What are the primary responsibilities of an Airline Ticket Sales and Reservations Supervisor?
The primary responsibilities include supervising and leading a team of agents, implementing and managing reservation systems, developing and delivering training programs, managing revenue streams, negotiating pricing and commission structures, administering budget, and utilizing advanced reservation systems.
What is the career path for an Airline Ticket Sales and Reservations Supervisor?
With experience and additional qualifications, an Airline Ticket Sales and Reservations Supervisor can advance to roles such as Manager of Reservations and Ticketing, Director of Sales and Customer Service, or Revenue Management Analyst.
What is the job outlook for Airline Ticket Sales and Reservations Supervisors?
The job outlook is expected to be good, with a projected growth of 4% from 2020 to 2030.
What are the typical salary expectations for an Airline Ticket Sales and Reservations Supervisor?
The typical salary expectations vary depending on experience, qualifications, and location, but the average salary is around $65,000 per year.
What are the common challenges faced by Airline Ticket Sales and Reservations Supervisors?
Common challenges include managing customer expectations, resolving complex issues, dealing with demanding customers, and adapting to changing industry regulations.
What are the most important qualities for an Airline Ticket Sales and Reservations Supervisor?
The most important qualities include leadership, customer service orientation, problem-solving skills, attention to detail, and communication skills.