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Walter Lee
Automobile Club Information Clerk
Summary
Experienced Automobile Club Information Clerk with a proven track record of providing exceptional customer service and resolving member inquiries efficiently. Proficient in handling a high volume of incoming calls, emails, and in-person interactions. Strong knowledge of roadside assistance procedures, insurance claim processes, and club policies and regulations. Excellent communication, interpersonal, and problem-solving skills.
Education
Associate’s Degree
November 2017
Skills
- Automobile Insurance Knowledge
- DMV Procedures and Regulations
- Excellent Communication Skills
- Exceptional Customer Service
- Problem-Solving Abilities
- Roadside Assistance Coordination
Work Experience
Automobile Club Information Clerk
- Utilized the Clubs database to research and locate member information and roadside assistance providers.
- Maintained a clean and organized work area, ensuring all member inquiries were handled efficiently.
- Communicated effectively with members and colleagues, fostering positive relationships and resolving issues promptly.
- Utilized a strong knowledge of Club policies and procedures to provide accurate and consistent information.
Automobile Club Information Clerk
- Efficiently handled over 500 member inquiries daily via phone, email, and inperson.
- Provided comprehensive roadside assistance information, including towing, battery jumpstarts, and flat tire changes.
- Processed and resolved membership renewals, changes, and cancellations accurately and promptly.
- Assisted members with insurance claims, providing guidance and support throughout the process.
Accomplishments
- Developed a streamlined process to resolve membership renewal issues, reducing processing time by 30%.
- Implemented a new training program for new information clerks, leading to a significant improvement in first call resolution rate.
- Managed a team of information clerks, ensuring efficient operations and meeting all performance targets.
- Collaborated with marketing team to develop and implement a successful membership drive, resulting in a 10% increase in new members.
- Proactively identified potential membership renewal issues and took proactive steps to resolve them, minimizing member churn.
Awards
- Recognized for exceptional member service, receiving the Automobile Clubs Customer Care Award for consecutive quarters.
- Recipient of the Top Information Clerk award, based on consistently high customer satisfaction ratings.
- Awarded the Team Excellence Award for outstanding collaboration in resolving complex membership inquiries.
Certificates
- Certified Insurance Service Representative (CISR)
- Registered Automotive Club Agent (RACA)
- Certified Customer Advocate (CCA)
- Certified Travel Agent (CTA)
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How To Write Resume For Automobile Club Information Clerk
- Highlight your strong communication and interpersonal skills, as they are essential for success in this role.
- Demonstrate your knowledge of roadside assistance procedures and insurance claims processes.
- Provide specific examples of how you have resolved challenging member inquiries or provided exceptional customer service.
- Showcase your ability to work independently and as part of a team.
- Consider obtaining a certification in customer service or roadside assistance to enhance your qualifications.
Essential Experience Highlights for a Strong Automobile Club Information Clerk Resume
- Providing comprehensive roadside assistance information, including towing, battery jumpstarts, and flat tire changes.
- Processing and resolving membership renewals, changes, and cancellations.
- Assisting members with insurance claims, providing guidance and support throughout the process.
- Utilizing the club’s database to research and locate member information and roadside assistance providers.
- Maintaining a clean and organized work area, ensuring all member inquiries are handled efficiently.
Frequently Asked Questions (FAQ’s) For Automobile Club Information Clerk
What are the primary responsibilities of an Automobile Club Information Clerk?
The primary responsibilities of an Automobile Club Information Clerk include providing roadside assistance information, assisting with insurance claims, and processing membership renewals and changes.
What skills are required to be successful in this role?
To be successful as an Automobile Club Information Clerk, you should possess excellent communication and interpersonal skills, a strong knowledge of roadside assistance procedures and insurance claims processes, and the ability to work independently and as part of a team.
What is the expected work environment for this position?
Automobile Club Information Clerks typically work in an office environment, often in a call center or at a membership branch.
What are the career advancement opportunities for this role?
With experience and additional training, Automobile Club Information Clerks can advance to positions such as Customer Service Manager or Roadside Assistance Coordinator.
What is the average salary for an Automobile Club Information Clerk?
The average salary for an Automobile Club Information Clerk can vary depending on experience, location, and company size. According to Indeed, the average salary in the United States is around $35,000 per year.
What is the job outlook for Automobile Club Information Clerks?
The job outlook for Automobile Club Information Clerks is expected to grow in the coming years due to the increasing demand for roadside assistance and other membership services.