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Wendell Flores
Back Closer
Summary
Highly motivated and results-oriented Back Closer with 5+ years of experience in the retail industry. Proven ability to handle cash transactions, provide excellent customer service, and maintain a clean and organized work environment. Seeking a challenging role where I can utilize my skills and contribute to the success of a dynamic retail organization.
Education
Associate’s degree in Retail Management
May 2015
Skills
- Cash Handling
- Customer Service
- Data Entry
- Inventory Control
- Loss Prevention
- Merchandising
Work Experience
Back Closer
- Developed and maintained strong relationships with customers, resolving inquiries and ensuring satisfaction.
- Utilized inventory management software to track and reconcile inventory levels, minimizing discrepancies.
- Executed daily cashouts, ensuring accuracy and compliance with company policies.
- Provided exceptional customer service, going above and beyond to resolve issues and build loyalty.
Back Closer
- Processed high volumes of customer returns and exchanges, ensuring accuracy and efficiency in handling transactions.
- Developed and implemented new processes to streamline closing procedures, reducing turnaround time by 20%.
- Trained and supervised a team of associates, providing guidance and support to maintain high standards of performance.
- Managed daily operations of the closeout department, including scheduling, inventory control, and team coordination.
Accomplishments
- Upgraded all backend systems, reducing processing time by 20%.
- Created a new process for handling customer returns, reducing processing times by 30%.
- Improved customer satisfaction by 15% through implementing new customer service protocols.
- Developed and implemented a new training program for new back closers.
- Assisted in the development of a new backend system.
Awards
- Employee of the Month Award
- Back Closer of the Year Award
- Customer Service Excellence Award
- Team Player Award
Certificates
- Certified Back Closer (CBC)
- Certified Loss Prevention Specialist (CLPS)
- Certified Point-of-Sale (POS) Professional (CPP)
- Certified Retail Operations Specialist (CROS)
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How To Write Resume For Back Closer
- Highlight your customer service skills and ability to work in a fast-paced environment.
- Quantify your accomplishments whenever possible to demonstrate your impact on the business.
- Proofread your resume carefully for any errors in grammar or spelling.
- Tailor your resume to each specific job you apply for, highlighting the skills and experience that are most relevant to the position.
Essential Experience Highlights for a Strong Back Closer Resume
- Process customer transactions efficiently and accurately, including cash, credit, and debit card payments.
- Provide friendly and helpful customer service, resolving any issues or concerns in a timely manner.
- Maintain a clean and organized work area, ensuring that all merchandise is properly stocked and displayed.
- Check and verify customer receipts to ensure accuracy and resolve any discrepancies.
- Assist with inventory control, including receiving and stocking merchandise, and conducting cycle counts.
- Monitor and report any suspicious activity to management to prevent loss and maintain a safe environment.
- Follow all company policies and procedures, and maintain a positive and professional demeanor.
Frequently Asked Questions (FAQ’s) For Back Closer
What are the key responsibilities of a Back Closer?
Back Closers are responsible for processing customer transactions, providing customer service, maintaining a clean and organized work environment, assisting with inventory control, and monitoring and reporting suspicious activity.
What are the qualifications for a Back Closer?
Back Closers typically need a high school diploma or equivalent, and some may have an associate’s degree in retail management or a related field. They should have experience in customer service, cash handling, and inventory control.
What are the skills required for a Back Closer?
Back Closers need strong customer service skills, cash handling skills, and inventory control skills. They should also be able to work independently and as part of a team.
What is the salary range for a Back Closer?
The salary range for a Back Closer varies depending on experience, location, and company size. According to Salary.com, the average salary for a Back Closer is between $12.50 and $15.50 per hour.
What are the career prospects for a Back Closer?
Back Closers can advance to management positions, such as shift supervisor or store manager. They can also move into other areas of retail, such as merchandising or customer service.
What is the work environment like for a Back Closer?
Back Closers typically work in a fast-paced and sometimes stressful environment. They may have to stand for long periods of time and lift heavy objects.
What are the benefits of working as a Back Closer?
Working as a Back Closer can provide opportunities for advancement, a flexible schedule, and a chance to interact with customers.