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Soren Thompson
Billing Manager
Summary
Highly accomplished Billing Manager with 10+ years of experience in managing billing operations for large organizations. Proven track record of optimizing revenue collection, implementing process improvements, and resolving customer disputes. Demonstrated expertise in revenue cycle management, medical billing and coding, and data analysis.
Education
Bachelor’s degree in Business Administration or a related field
December 2014
Skills
- Revenue Cycle Management
- Medical Billing and Coding
- Insurance Verification and Eligibility
- Patient Account Management
- Collections and Payment Processing
- Data Analysis and Reporting
Work Experience
Billing Manager
- Trained and mentored new billing staff to ensure a high level of expertise and customer service
- Developed and maintained strong relationships with internal stakeholders, including finance, operations, and sales teams
- Utilized data analysis tools to identify trends and patterns in billing data, providing insights for decisionmaking
- Maintained compliance with all applicable billing regulations and industry standards
Billing Manager
- Managed a team of 10+ billing specialists, ensuring accurate and timely billing for over 5,000 customers
- Implemented a new billing system that streamlined processes, reduced errors, and improved customer satisfaction by 15%
- Developed and executed strategies to optimize revenue collection, resulting in a 10% increase in annual revenue
- Negotiated with customers to resolve billing disputes and maintain positive relationships
Accomplishments
- Implemented a new billing system that streamlined the billing process, reduced errors by 30%, and improved customer satisfaction.
- Developed and implemented a new billing process that reduced invoice processing time by 25% and improved accuracy.
- Successfully managed a team of billing specialists, providing guidance and support to ensure accurate and timely billing.
- Developed and implemented a new reporting system that improved visibility into billing data, leading to better decisionmaking.
- Successfully negotiated with vendors to reduce billing costs by 15%, resulting in significant savings for the company.
Awards
- Received the Billing Excellence Award for outstanding performance in managing billing operations and improving revenue collection.
- Honored as a top performer for consistently exceeding billing targets and maintaining exceptional customer service.
- Recognized for outstanding leadership in the implementation of a new billing software, resulting in improved efficiency and cost savings.
- Awarded the Employee of the Month recognition for consistently going above and beyond in billing operations, resulting in increased revenue.
Certificates
- Certified Billing and Coding Specialist (CBCS)
- Certified Professional Coder (CPC)
- Certified Medical Revenue Specialist (CMRS)
- Professional Healthcare Billing Manager (PHBM)
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How To Write Resume For Billing Manager
- Highlight your experience in revenue cycle management and medical billing.
- Quantify your accomplishments with specific metrics and results.
- Showcase your skills in data analysis and process improvement.
- Emphasize your ability to resolve customer disputes and maintain positive relationships.
Essential Experience Highlights for a Strong Billing Manager Resume
- Managed a team of 10+ billing specialists, ensuring accurate and timely billing for over 5,000 customers.
- Implemented a new billing system that streamlined processes, reduced errors, and improved customer satisfaction by 15%.
- Developed and executed strategies to optimize revenue collection, resulting in a 10% increase in annual revenue.
- Negotiated with customers to resolve billing disputes and maintain positive relationships.
- Trained and mentored new billing staff to ensure a high level of expertise and customer service.
- Developed and maintained strong relationships with internal stakeholders, including finance, operations, and sales teams.
- Utilized data analysis tools to identify trends and patterns in billing data, providing insights for decisionmaking.
Frequently Asked Questions (FAQ’s) For Billing Manager
What are the key skills required for a Billing Manager?
Key skills include revenue cycle management, medical billing and coding, insurance verification and eligibility, patient account management, collections and payment processing, data analysis and reporting, and compliance with billing regulations.
What is the career path for a Billing Manager?
Billing Managers can advance to roles such as Revenue Cycle Director, Healthcare Finance Manager, or Chief Financial Officer.
What are the challenges faced by Billing Managers?
Challenges include managing complex revenue cycles, ensuring compliance with regulations, resolving customer disputes, and adapting to technological advancements.
What is the average salary for a Billing Manager?
The average salary for a Billing Manager in the United States is around $75,000 per year.
What are the job prospects for Billing Managers?
Job prospects are expected to grow due to the increasing demand for healthcare services and the need for efficient billing practices.
What certifications are beneficial for Billing Managers?
Certifications such as the Certified Billing and Coding Specialist (CBCS) and the Certified Medical Reimbursement Specialist (CMRS) can enhance credibility and job prospects.
What are the soft skills required for a Billing Manager?
Essential soft skills include strong communication, problem-solving, negotiation, and interpersonal skills.