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Forest Holmes
Billing Representative
Summary
Highly accomplished Billing Representative with over 5 years of experience in the healthcare industry. Proven ability to process over 500 invoices per month, ensuring accurate and timely billing for clients. Expertise in managing customer accounts, resolving billing disputes, and providing account updates. Instrumental in developing and implementing automated billing processes, resulting in a significant reduction in billing errors. Collaborated closely with sales and account management teams to ensure seamless billing transitions for new and existing customers. Analyzed billing data to identify trends and patterns, providing insights for business optimization. Implemented a cloud-based billing system, improving billing accuracy and efficiency. Trained and mentored new billing staff, ensuring adherence to billing standards and procedures. Proficient in utilizing billing software including SAP, Oracle, and QuickBooks.
Education
Bachelor’s degree in Health Information Management
November 2014
Skills
- Medical Billing
- Insurance Verification
- Patient Account Management
- Collections and Follow-Up
- Electronic Health Records (EHR)
- HIPAA Compliance
Work Experience
Billing Representative
- Analyzed billing data to identify trends and patterns, providing insights for business optimization.
- Implemented a cloudbased billing system, improving billing accuracy and efficiency.
- Trained and mentored new billing staff, ensuring adherence to billing standards and procedures.
- Utilized billing software proficiently, including SAP, Oracle, and QuickBooks.
Billing Representative
- Processed over 500 invoices per month, ensuring accurate and timely billing for clients.
- Managed customer accounts, including reviewing payment histories, resolving billing disputes, and providing account updates.
- Developed and implemented automated billing processes, resulting in a 20% reduction in billing errors.
- Collaborated with sales and account management teams to ensure seamless billing transitions for new and existing customers.
Accomplishments
- Successfully implemented a new billing software that automated manual processes, reducing invoice turnaround time by 45% and improving customer satisfaction.
- Led a team of 5 billing representatives, coaching and mentoring them to improve productivity and maintain highquality standards.
- Optimized billing processes by analyzing billing data and identifying areas for improvement, resulting in a 15% reduction in billing disputes.
- Collaborated with the IT team to implement a new electronic billing system, improving efficiency and reducing paper waste by 60%.
- Developed and delivered training programs for new billing representatives, ensuring they were wellequipped to handle complex billing scenarios and provide superior customer support.
Awards
- Recipient of the Outstanding Billing Representative award for delivering exceptional customer service and consistently exceeding billing performance targets by 20%.
- Recognized for Best Practice in Billing Operations for developing and implementing a system that reduced billing errors by 90% and increased data accuracy.
- Received the Customer Excellence Award for resolving complex billing issues and consistently going above and beyond to meet customer needs.
- Nominated for Billing Representative of the Year for outstanding performance and dedication to delivering exceptional customer experiences.
Certificates
- Certified Billing and Coding Specialist (CBCS)
- Certified Professional Biller (CPB)
- Certified Medical Reimbursement Specialist (CMRS)
- Certified Healthcare Business Analyst (CHBA)
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How To Write Resume For Billing Representative
- Highlight your proficiency in medical billing and insurance verification.
- Showcase your ability to manage patient accounts and collections.
- Emphasize your knowledge of electronic health records (EHR) and HIPAA compliance.
- Quantify your accomplishments with specific metrics and results.
Essential Experience Highlights for a Strong Billing Representative Resume
- Processed over 500 invoices per month, ensuring accurate and timely billing for clients.
- Managed customer accounts, including reviewing payment histories, resolving billing disputes, and providing account updates.
- Developed and implemented automated billing processes, resulting in a 20% reduction in billing errors.
- Collaborated with sales and account management teams to ensure seamless billing transitions for new and existing customers.
- Analyzed billing data to identify trends and patterns, providing insights for business optimization.
- Implemented a cloudbased billing system, improving billing accuracy and efficiency.
- Trained and mentored new billing staff, ensuring adherence to billing standards and procedures.
Frequently Asked Questions (FAQ’s) For Billing Representative
What are the key skills required for a Billing Representative?
Key skills for a Billing Representative include medical billing, insurance verification, patient account management, collections and follow-up, electronic health records (EHR), and HIPAA compliance.
What are the typical responsibilities of a Billing Representative?
Typical responsibilities of a Billing Representative include processing invoices, managing customer accounts, resolving billing disputes, analyzing billing data, and training new staff.
What are the career opportunities for a Billing Representative?
With experience and additional training, a Billing Representative can advance to roles such as Billing Manager, Patient Account Manager, or Revenue Cycle Analyst.
What is the job outlook for Billing Representatives?
The job outlook for Billing Representatives is expected to grow faster than average due to the increasing demand for healthcare services.
What are the top companies hiring for Billing Representatives?
Top companies hiring for Billing Representatives include Optum, UnitedHealth Group, and Ascension.
What is the average salary for a Billing Representative?
The average salary for a Billing Representative in the United States is around $45,000 per year.