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Dan Bailey
Branch Operation Evaluation Manager
Summary
A highly accomplished Branch Operation Evaluation Manager with over 7 years of experience in the banking industry. Expertise in evaluating branch operations to identify areas for improvement, resulting in significant gains in customer satisfaction and operational cost reductions. Proven ability to develop and implement new processes, conduct audits, provide training, and analyze data to drive performance improvements. A strong understanding of operational risk management, internal audit, compliance management, regulatory reporting, and Sarbanes-Oxley Act compliance.
Key accomplishments include:
- Evaluated branch operations to identify areas for improvement, resulting in a 15% increase in customer satisfaction.
- Developed and implemented a new process for evaluating branch performance, leading to a 20% reduction in operational costs.
- Conducted regular audits of branch operations to ensure compliance with regulatory requirements.
- Provided training and support to branch managers on best practices for branch operations.
- Developed and implemented a performance management system for branch employees.
- Analyzed data to identify trends and patterns in branch operations.
- Prepared reports and presentations on branch operations for senior management.
- Worked with other departments to ensure that branch operations were aligned with the overall business strategy.
Education
Bachelor’s degree in Business Administration, Finance
April 2018
Skills
- Operational Risk Management
- Internal Audit
- Compliance Management
- Regulatory Reporting
- Sarbanes-Oxley Act Compliance
- Basel Accords
Work Experience
Branch Operation Evaluation Manager
- Developed and implemented a performance management system for branch employees
- Analyzed data to identify trends and patterns in branch operations
- Prepared reports and presentations on branch operations for senior management
- Worked with other departments to ensure that branch operations were aligned with the overall business strategy
Branch Operation Evaluation Manager
- Evaluated branch operations to identify areas for improvement, resulting in a 15% increase in customer satisfaction
- Developed and implemented a new process for evaluating branch performance, leading to a 20% reduction in operational costs
- Conducted regular audits of branch operations to ensure compliance with regulatory requirements
- Provided training and support to branch managers on best practices for branch operations
Accomplishments
- Implemented a comprehensive branch performance evaluation system, reducing operational costs by 15% and improving customer satisfaction by 10%
- Led a team of evaluators to conduct indepth assessments of 50 branches, identifying and implementing process improvements that resulted in an average efficiency gain of 12%
- Developed and executed a datadriven strategy to optimize branch staffing, reducing labor costs by 8% while maintaining service levels
- Led a project to implement a new branch automation system, streamlining processes, reducing errors, and improving operational efficiency by 18%
- Conducted thorough risk assessments of 25 branches, identifying and mitigating potential operational risks, including fraud, security, and compliance issues
Awards
- Recognized with the Branch Excellence Award for consistently exceeding performance targets and maintaining exceptional branch operations
- Received the Branch Innovation Award for developing and implementing a new teller training program that significantly improved efficiency and reduced customer wait times
- Honored with the Branch Employee of the Year award for exceptional leadership, commitment, and contributions to branch success
- Received the Branch Excellence Award for consistently achieving top performance ratings in customer service, operations, and compliance
Certificates
- Certified Internal Auditor (CIA)
- Certified Anti-Money Laundering Specialist (CAMS)
- Certified in Risk and Compliance (CRC)
- Certified Fraud Examiner (CFE)
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How To Write Resume For Branch Operation Evaluation Manager
- Highlight your experience in evaluating branch operations and identifying areas for improvement.
- Showcase your skills in developing and implementing new processes to improve branch performance.
- Emphasize your knowledge of regulatory requirements and your experience in conducting audits.
- Demonstrate your ability to provide training and support to branch managers.
- Quantify your accomplishments whenever possible, using specific metrics to demonstrate the impact of your work.
Essential Experience Highlights for a Strong Branch Operation Evaluation Manager Resume
- Evaluate branch operations to identify areas for improvement.
- Develop and implement new processes to improve branch performance.
- Conduct regular audits of branch operations to ensure compliance with regulatory requirements.
- Provide training and support to branch managers on best practices for branch operations.
- Develop and implement a performance management system for branch employees.
- Analyze data to identify trends and patterns in branch operations.
- Prepare reports and presentations on branch operations for senior management.
Frequently Asked Questions (FAQ’s) For Branch Operation Evaluation Manager
What is the role of a Branch Operation Evaluation Manager?
A Branch Operation Evaluation Manager is responsible for evaluating branch operations to identify areas for improvement. They develop and implement new processes to improve branch performance, conduct regular audits to ensure compliance with regulatory requirements, provide training and support to branch managers, and analyze data to identify trends and patterns in branch operations.
What are the key skills required for a Branch Operation Evaluation Manager?
Key skills required for a Branch Operation Evaluation Manager include operational risk management, internal audit, compliance management, regulatory reporting, and Sarbanes-Oxley Act compliance.
What is the career path for a Branch Operation Evaluation Manager?
A Branch Operation Evaluation Manager can advance to roles such as Branch Manager, Regional Operations Manager, or Senior Operations Manager.
What is the salary range for a Branch Operation Evaluation Manager?
The salary range for a Branch Operation Evaluation Manager varies depending on experience, location, and company size. According to Salary.com, the average salary for a Branch Operation Evaluation Manager in the United States is $75,000.
What is the job outlook for Branch Operation Evaluation Managers?
The job outlook for Branch Operation Evaluation Managers is expected to grow 7% from 2019 to 2029, according to the U.S. Bureau of Labor Statistics.
What are the top companies hiring Branch Operation Evaluation Managers?
Top companies hiring Branch Operation Evaluation Managers include JPMorgan Chase & Co., Bank of America, Wells Fargo, and Citigroup.
What are the benefits of working as a Branch Operation Evaluation Manager?
Benefits of working as a Branch Operation Evaluation Manager include competitive salary and benefits, opportunities for career advancement, and the chance to make a real impact on the success of a financial institution.