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Lance Matthews
Cardroom Supervisor
Summary
Highly experienced Cardroom Supervisor with over 7 years of experience in the casino industry. Proven ability to lead and motivate teams of card dealers, ensuring smooth cardroom operations and adherence to casino regulations. Implemented successful initiatives that increased revenue and improved dealer performance. Excellent communication, problem-solving, and conflict resolution skills. Committed to providing exceptional customer service and maintaining the highest standards of integrity and professionalism.
Education
Bachelor’s Degree in Hospitality
July 2015
Skills
- Card Room Operations Management
- Casino Management
- Cash Handling and Accounting
- Customer Service
- Deal Supervision
- Game Rules and Regulations
Work Experience
Cardroom Supervisor
- Resolved customer complaints, maintaining a positive and professional demeanor.
- Collaborated with surveillance and security to ensure the safety and integrity of the cardroom.
- Audited dealer performances to identify areas for improvement.
- Provided guidance and support to dealers on playing rules, procedures, and customer service.
Cardroom Supervisor
- Led a team of 10+ card dealers, ensuring smooth operations and adherence to casino regulations.
- Implemented a new card game that increased revenue by 25%.
- Oversaw the daytoday operations of the cardroom, including game scheduling, cash handling, and inventory management.
- Developed and implemented training programs for new dealers, resulting in improved customer service.
Accomplishments
- Developed and implemented a comprehensive training program for new cardroom staff, resulting in a 20% increase in employee knowledge and proficiency.
- Negotiated favorable terms with gaming vendors, saving the casino over $50,000 annually in operating costs.
- Led a team of 10 supervisors and 50 dealers to consistently exceed profit targets and maintain a highquality gaming environment.
- Developed and implemented a risk management system that reduced fraudulent activity by 30%.
- Trained and mentored new supervisors, ensuring a smooth transition and maintaining high standards of operation.
Awards
- Received Employee of the Year award for exceptional customer service and operational efficiency.
- Honored with the Manager of the Quarter Award for successfully managing a highvolume cardroom with minimal disruptions.
- Recognized with a Regional Excellence Award for creating an innovative loyalty program that increased player base by 15%.
- Awarded the Spirit of Excellence Award for demonstrating exceptional leadership and commitment to providing exceptional player experiences.
Certificates
- Certified Cardroom Supervisor (CCS)
- Nevada Gaming Control Board (NGCB) Cardroom Supervisor License
- American Gaming Association (AGA) Certified Gaming Manager (CGM)
- International Association of Gaming Regulators (IAGR) Certified Gaming Officer (CGO)
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How To Write Resume For Cardroom Supervisor
- Highlight your experience in managing and supervising cardroom operations, emphasizing your ability to lead and motivate a team.
- Quantify your accomplishments whenever possible, using specific metrics to demonstrate the impact of your initiatives.
- Showcase your knowledge of card game rules and regulations, as well as your ability to resolve customer complaints and maintain a professional demeanor under pressure.
- Tailor your resume to each job application, highlighting the skills and experience that are most relevant to the specific cardroom you are applying to.
- Proofread your resume carefully before submitting it, ensuring that there are no errors in grammar or spelling.
Essential Experience Highlights for a Strong Cardroom Supervisor Resume
- Supervised and managed a team of over 10 card dealers, ensuring efficient and professional operations within the cardroom.
- Implemented and managed a new card game, resulting in a 25% increase in cardroom revenue.
- Oversaw all aspects of cardroom operations, including game scheduling, cash handling, and inventory management, ensuring compliance with casino policies and regulations.
- Developed and implemented training programs for new and existing dealers, resulting in improved customer service and dealer proficiency.
- Resolved customer complaints promptly and effectively, maintaining a positive and professional demeanor at all times.
- Collaborated closely with surveillance and security personnel to ensure the safety and integrity of the cardroom.
- Consistently evaluated and provided guidance to dealers on playing rules, procedures, and customer service best practices.
Frequently Asked Questions (FAQ’s) For Cardroom Supervisor
What is the primary role of a Cardroom Supervisor?
The primary role of a Cardroom Supervisor is to oversee and manage the day-to-day operations of a cardroom within a casino, ensuring that it runs smoothly and efficiently.
What are the key skills required to be a successful Cardroom Supervisor?
Key skills for a Cardroom Supervisor include strong leadership and management abilities, knowledge of card game rules and regulations, excellent customer service skills, and the ability to resolve conflicts and maintain a professional demeanor under pressure.
What are the career prospects for a Cardroom Supervisor?
With experience and additional qualifications, a Cardroom Supervisor can advance to roles such as Casino Manager, Table Games Manager, or Surveillance Manager.
What is the average salary for a Cardroom Supervisor?
The average salary for a Cardroom Supervisor in the United States is around $55,000 per year.
What are the common challenges faced by Cardroom Supervisors?
Common challenges faced by Cardroom Supervisors include managing large teams, resolving customer complaints, maintaining a safe and secure environment, and ensuring compliance with casino regulations.
What are the most important qualities of a successful Cardroom Supervisor?
The most important qualities of a successful Cardroom Supervisor are leadership, communication, problem-solving, attention to detail, and a strong work ethic.