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Kash Cox
Cargo and Ramp Services Manager
Summary
Experienced Cargo and Ramp Services Manager with a proven track record of success in leading large teams, developing and implementing operational procedures, and ensuring compliance with industry standards. Possesses a deep knowledge of IATA Dangerous Goods Regulations, ramp safety, and customer service best practices. Committed to optimizing efficiency, reducing costs, and providing exceptional customer service.
Education
Bachelor of Science in Aviation Management
May 2017
Skills
- IATA Dangerous Goods Regulations
- Ramp Safety
- Load Planning and Weight and Balance
- Customer Service
- Leadership
- Team Management
Work Experience
Cargo and Ramp Services Manager
- Negotiated and managed contracts with airlines and ground handling agents, securing competitive rates and optimizing resource allocation.
- Led the development and implementation of a new inventory management system, reducing cargo loss and damage by 20%.
- Conducted regular training and development programs for staff, enhancing their skills and knowledge of cargo handling best practices.
- Collaborated with customs and border protection agencies to ensure timely and efficient cargo clearance.
Cargo and Ramp Services Manager
- Managed and supervised a team of over 50 cargo and ramp personnel, ensuring optimal operational efficiency.
- Developed and implemented new operational procedures that enhanced productivity and reduced turnaround times by 15%.
- Improved communication and coordination between cargo and ramp operations, resulting in seamless cargo handling and reduced delays.
- Successfully implemented a quality management system aligned with industry standards, ensuring compliance and customer satisfaction.
Accomplishments
- Challenge Reduced operational inefficiencies and delays in cargo handling; Action Implemented a comprehensive process improvement program; Result Increased cargo throughput by 15% and reduced handling errors by half.
- Challenge Enhanced safety protocols to minimize risks on the ramp; Action Led the development and implementation of a new ramp safety management system; Result Reduced the number of ramp incidents by 20%.
- Challenge Improved communication and coordination among stakeholders; Action Established a central command center to facilitate realtime information sharing; Result Streamlined operations and increased collaboration.
- Challenge Optimized fleet utilization and reduced operating costs; Action Implemented a datadriven approach to flight scheduling and resource allocation; Result Increased aircraft utilization by 5% and reduced fuel consumption by 10%.
- Challenge Enhanced compliance with regulatory standards; Action Led a team to review and update procedures; Result Achieved 100% compliance with all applicable industry regulations.
Awards
- Received the IATA Excellence in Cargo Operations Award for implementing innovative processes that significantly improved cargo turnaround time.
- Recognized with the International Air Cargo Associations (TIACA) Cargo Innovation Award for developing a groundbreaking technology solution to enhance ramp safety.
- Awarded the Cargo Network Services (CNS) Manager of the Year Award for exceptional leadership and contributions to the networks growth and profitability.
Certificates
- IATA Cargo Handling Diploma
- IATA Dangerous Goods Regulations (DGR) Certification
- ICAO Airport Operations Certification
- RA3 Ramp Safety Certification
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How To Write Resume For Cargo and Ramp Services Manager
- Highlight your experience in managing and supervising large teams, particularly in a cargo and ramp services environment.
- Quantify your accomplishments with specific metrics and data whenever possible.
- Showcase your expertise in IATA Dangerous Goods Regulations, ramp safety, load planning, and weight and balance.
- Emphasize your commitment to customer service and providing a seamless experience for customers.
Essential Experience Highlights for a Strong Cargo and Ramp Services Manager Resume
- Managed and supervised a team of over 50 cargo and ramp personnel, ensuring efficient and seamless cargo handling operations.
- Developed and implemented new operational procedures that enhanced productivity, reduced turnaround times by 15%, and improved overall operational efficiency.
- Negotiated and managed contracts with airlines and ground handling agents, securing competitive rates and optimizing resource allocation.
- Led the development and implementation of a new inventory management system, reducing cargo loss and damage by 20%.
- Conducted regular training and development programs for staff, enhancing their skills and knowledge of cargo handling best practices.
- Collaborated with customs and border protection agencies to ensure timely and efficient cargo clearance.
Frequently Asked Questions (FAQ’s) For Cargo and Ramp Services Manager
What are the key responsibilities of a Cargo and Ramp Services Manager?
The key responsibilities of a Cargo and Ramp Services Manager include managing and supervising staff, developing and implementing operational procedures, negotiating contracts, optimizing resource allocation, and ensuring compliance with industry standards and regulations.
What qualifications and experience are required for this role?
Typically, a Cargo and Ramp Services Manager requires a Bachelor’s degree in Aviation Management or a related field, along with several years of experience in the aviation industry, particularly in cargo and ramp operations.
What are the career prospects for this role?
A Cargo and Ramp Services Manager can advance to senior management positions within the aviation industry, such as Director of Cargo Operations or Airport Operations Manager.
What is the salary range for this role?
The salary range for a Cargo and Ramp Services Manager can vary depending on experience, location, and company size. According to Glassdoor, the average salary in the United States is around $60,000 to $80,000 per year.
What are the challenges faced by Cargo and Ramp Services Managers?
Some of the challenges faced by Cargo and Ramp Services Managers include managing a large and diverse team, ensuring operational efficiency, adhering to strict safety regulations, and responding to changing customer demands.
What are the key skills required for this role?
The key skills required for a Cargo and Ramp Services Manager include leadership, team management, communication, problem-solving, decision-making, and knowledge of industry regulations.