Are you a seasoned Casino Floor Person seeking a new career path? Discover our professionally built Casino Floor Person Resume Template. This time-saving tool provides a solid foundation for your job search. Simply click “Edit Resume” to customize it with your unique experiences and achievements. Customize fonts and colors to match your personal style and increase your chances of landing your dream job. Explore more Resume Templates for additional options.
Karen Morris
Casino Floor Person
Summary
Highly experienced Casino Floor Person with a proven track record of providing exceptional customer service, ensuring regulatory compliance, and maintaining a safe and secure gaming environment. Proven ability to effectively supervise and manage casino staff, resolve guest complaints, and train new employees. Strong knowledge of casino regulations, game rules, and cash handling procedures. Seeking a challenging role where I can contribute my skills and experience to drive operational excellence and enhance the gaming experience for guests.
Education
Bachelor’s in Hospitality Management
February 2016
Skills
- Floor Plan Knowledge
- Customer Service Skills
- Money Handling Proficiency
- Game Rules Understanding
- Fraud Detection
- Cash Management
Work Experience
Casino Floor Person
- Trained and mentored new casino floor staff, providing them with necessary knowledge and skills.
- Assisted with surveillance and security operations to maintain the integrity of gaming operations.
- Administered chips and tokens, ensuring proper inventory management and accounting.
- Processed gaming vouchers and tickets, adhering to established procedures and timelines.
Casino Floor Person
- Monitored and tracked table games, ensuring compliance with casino regulations and policies.
- Supervised casino staff and patrons, maintaining a safe and orderly gaming environment.
- Resolved guest complaints and inquiries effectively and promptly.
- Calculated, recorded, and balanced cash transactions, ensuring high levels of accuracy and efficiency.
Accomplishments
- Successfully implemented a new surveillance system, resulting in a 20% decrease in suspicious activity on the casino floor
- Trained and mentored over 20 new floor personnel, ensuring a high level of guest satisfaction and adherence to casino regulations
- Developed and implemented a new cash handling procedure, reducing discrepancies by 15%
- Collaborated with security team to apprehend a suspected card counter, preventing significant financial loss to the casino
- Successfully resolved over 100 customer complaints in a timely and professional manner, maintaining a high level of guest satisfaction
Awards
- Received monthly Employee of the Month award for exceptional guest service and game floor management
- Won Top Floor Person award for consistently exceeding performance goals in table game revenue
- Recognized for outstanding customer service by receiving multiple Thank You letters from satisfied guests
- Received Team Leader of the Year award for consistently motivating and leading a team of floor personnel to achieve exceptional results
Certificates
- Certified Casino Executive (CCE)
- Gaming Control Commission License
- American Gaming Association Certificate Program
- Nevada Gaming Control Board Certificate
Career Expert Tips:
- Select the ideal resume template to showcase your professional experience effectively.
- Master the art of resume writing to highlight your unique qualifications and achievements.
- Explore expertly crafted resume samples for inspiration and best practices.
- Build your best resume for free this new year with ResumeGemini. Enjoy exclusive discounts on ATS optimized resume templates.
How To Write Resume For Casino Floor Person
- Quantify your accomplishments whenever possible to demonstrate the impact of your work.
- Highlight your experience in specific areas, such as customer service, cash handling, or game rules, to showcase your expertise.
- Obtain relevant certifications, such as the Certified Gaming Supervisor (CGS) or the Certified Casino Executive (CCE), to enhance your credibility.
- Network with industry professionals and attend industry events to stay up-to-date on best practices and emerging trends.
Essential Experience Highlights for a Strong Casino Floor Person Resume
- Enforce casino regulations and policies to ensure fair and ethical gaming practices.
- Provide excellent customer service by resolving guest complaints and inquiries promptly and efficiently.
- Supervise and manage casino staff to maintain a safe, orderly, and professional gaming environment.
- Calculate, record, and balance cash transactions accurately and efficiently to prevent discrepancies.
- Train and mentor new casino floor staff to provide them with the necessary knowledge and skills to perform their duties effectively.
- Administer chips and tokens, ensuring proper inventory management and accounting to prevent theft and fraud.
- Process gaming vouchers and tickets promptly and accurately, adhering to established procedures and timelines.
Frequently Asked Questions (FAQ’s) For Casino Floor Person
What are the primary responsibilities of a Casino Floor Person?
The primary responsibilities of a Casino Floor Person include enforcing casino regulations, providing excellent customer service, supervising and managing staff, and ensuring the safe and orderly operation of the gaming floor.
What skills are required to be successful as a Casino Floor Person?
To be successful as a Casino Floor Person, you need excellent customer service skills, money handling proficiency, game rules understanding, fraud detection abilities, and cash management skills.
What is the career path for a Casino Floor Person?
With experience and additional training, Casino Floor Persons can advance to roles such as Casino Shift Manager, Casino Manager, or even Casino General Manager.
What is the average salary for a Casino Floor Person?
The average salary for a Casino Floor Person in the United States is around $45,000 per year, but it can vary depending on experience, location, and the size of the casino.
What are the benefits of working as a Casino Floor Person?
Benefits of working as a Casino Floor Person include flexible work hours, opportunities for advancement, and the chance to work in a fast-paced and exciting environment.
What are the challenges of working as a Casino Floor Person?
Challenges of working as a Casino Floor Person include dealing with difficult customers, working long hours, and being on your feet for extended periods.
What is the work environment of a Casino Floor Person?
Casino Floor Persons typically work in a fast-paced and exciting environment, often in close proximity to gaming tables and slot machines.