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Jessie Daniels
Child Support Agent
Summary
Dedicated and experienced Child Support Agent with a proven track record of success in investigating financial records, establishing paternity, enforcing child support orders, and mediating child support agreements. Proficient in case management, eligibility determination, financial analysis, data entry and management, and communication and interpersonal skills. Committed to providing excellent customer service and ensuring timely case resolution.
Education
Bachelor’s Degree in Social Work
February 2019
Skills
- Case Management
- Eligibility Determination
- Financial Analysis
- Data Entry and Management
- Communication and Interpersonal Skills
- Problem Solving and Decision Making
Work Experience
Child Support Agent
- Managed a caseload of 100+ active child support cases, prioritizing tasks and meeting deadlines.
- Processed child support payments, ensuring timely distribution and reconciliation of funds.
- Monitored and tracked child support orders, initiating enforcement actions when necessary.
- Utilized case management software to efficiently manage case files and track case progress.
Child Support Agent
- Investigated financial records and prepared case files for 50+ child support cases annually, ensuring accuracy and timely case resolution.
- Collaborated with attorneys and legal staff to establish paternity, enforce child support orders, and modify support agreements.
- Established and maintained effective communication with obligors and obligees, providing clear explanations of legal procedures and expectations.
- Negotiated and mediated child support agreements, resulting in favorable outcomes for both parties.
Accomplishments
- Successfully resolved over 100 paternity cases, resulting in the establishment of child support obligations and increased child welfare
- Implemented a streamlined case management system, reducing case processing time by 20%
- Developed and implemented a training program for new Child Support Agents, ensuring improved efficiency and consistency in case management
- Increased child support collections by 15%, exceeding agency targets and benefiting over 500 families
- Successfully mediated over 50 child support cases, resolving disputes amicably and promoting family wellbeing
Awards
- National Child Support Enforcement Association (NCSEA) Award for Outstanding Case Management
- County Child Support Services Award for Excellence in Customer Service
- Recognition from the National Association of Child Support Professionals (NACSP) for Best Practices in Child Support Enforcement
- State Child Support Enforcement Agency Award for Exceptional Performance in Child Support Collections
Certificates
- Certified Child Support Specialist (CCSS)
- National Child Support Enforcement Association (NCSEA) Certification
- Child Support Enforcement Academy (CSEA)
- International Association of Child Support Agencies (IACSA)
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How To Write Resume For Child Support Agent
- Highlight your skills in case management, financial analysis, and communication.
- Showcase your experience in establishing paternity, enforcing child support orders, and modifying support agreements.
- Quantify your accomplishments whenever possible, such as the number of cases resolved or the amount of child support collected.
- Obtain a certification in child support enforcement to demonstrate your expertise.
- Proofread your resume carefully for any errors before submitting it.
Essential Experience Highlights for a Strong Child Support Agent Resume
- Investigate financial records and prepare case files for child support cases, ensuring accuracy and timely case resolution.
- Collaborate with attorneys and legal staff to establish paternity, enforce child support orders, and modify support agreements.
- Establish and maintain effective communication with obligors and obligees, providing clear explanations of legal procedures and expectations.
- Negotiate and mediate child support agreements, resulting in favorable outcomes for both parties.
- Manage a caseload of active child support cases, prioritizing tasks and meeting deadlines.
- Process child support payments, ensuring timely distribution and reconciliation of funds.
- Monitor and track child support orders, initiating enforcement actions when necessary.
Frequently Asked Questions (FAQ’s) For Child Support Agent
What is the role of a Child Support Agent?
A Child Support Agent is responsible for investigating financial records, establishing paternity, enforcing child support orders, and mediating child support agreements. They work with attorneys, legal staff, obligors, and obligees to ensure timely case resolution and provide excellent customer service.
What are the qualifications for a Child Support Agent?
A Child Support Agent typically requires a Bachelor’s Degree in Social Work or a related field. They should have strong case management, financial analysis, and communication skills. Experience in child support enforcement is also preferred.
What are the key responsibilities of a Child Support Agent?
The key responsibilities of a Child Support Agent include investigating financial records, establishing paternity, enforcing child support orders, mediating child support agreements, managing a caseload, processing child support payments, and monitoring child support orders.
What are the top skills for a Child Support Agent?
The top skills for a Child Support Agent include case management, financial analysis, communication, negotiation, and problem-solving.
What is the job outlook for Child Support Agents?
The job outlook for Child Support Agents is expected to grow faster than average in the coming years. This is due to the increasing number of single parents and the need to ensure that children receive the financial support they need.
What is the salary range for Child Support Agents?
The salary range for Child Support Agents varies depending on experience, location, and employer. According to the U.S. Bureau of Labor Statistics, the median annual salary for Child Support Agents was $56,480 in May 2021.