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Axton Sullivan
Circulation Crew Leader
Summary
Highly motivated and experienced Circulation Crew Leader with a proven track record of success in managing and supervising a team of circulation crew members. Proficient in using various library software systems, including Koha, Polaris, and Symphony. Possess excellent customer service and problem-solving skills. Seeking a challenging role where I can contribute my skills and experience to provide exceptional library services.
Education
Library and Information Science
November 2018
Skills
- Barcode Scanning
- Inventory Management
- Shelf Stocking
- Customer Service
- Interpersonal Communication
- Problem Solving
Work Experience
Circulation Crew Leader
- Maintained a clean and organized work area, ensuring that all materials were properly shelved and accounted for.
- Collaborated with other library staff members to provide excellent customer service and support.
- Utilized problemsolving skills to resolve patron issues and ensure their satisfaction.
- Checked in and out over 10,000 items per month, maintaining accuracy and efficiency.
Circulation Crew Leader
- Supervised a team of 10 circulation crew members, ensuring the timely and accurate delivery of library materials to patrons.
- Developed and implemented a training program for new circulation crew members, resulting in a 20% increase in overall productivity.
- Utilized a variety of library software systems, including Koha, Polaris, and Symphony, to manage circulation and patron accounts.
- Managed the circulation desk, including answering patron inquiries, checking out and in materials, and processing fines and fees.
Accomplishments
- Successfully restructured the circulation process, reducing turnaround time by 15% and improving customer satisfaction.
- Implemented a new inventory management system, ensuring accurate tracking and reducing inventory discrepancies by 5%.
- Trained and supervised a team of 10 circulation crew members, providing guidance and support to maintain optimal performance.
- Led the implementation of a new circulation software, improving efficiency and reducing manual errors by 20%.
- Developed and implemented a training program for new circulation crew members, enhancing their skills and contributing to their professional growth.
Awards
- Recognized as Circulation Crew Leader of the Year for consistently exceeding expectations in leadership and operational excellence.
- Received the Leadership Award for mentoring and developing team members, fostering a positive and productive work environment.
- Honored with the Innovation Award for developing and implementing a digital ordering platform, streamlining the ordering process and increasing customer convenience.
- Recognized for Excellence in Customer Service for consistently resolving customer inquiries promptly and effectively.
Certificates
- Certified WMS Implementer
- WMS Certified Trainer
- OSHA 30-Hour Certification
- Forklift Operator Certification
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How To Write Resume For Circulation Crew Leader
- Highlight your customer service skills and experience in a library setting.
- Showcase your ability to manage and supervise a team.
- Quantify your accomplishments whenever possible.
- Use action verbs to describe your responsibilities.
- Proofread your resume carefully before submitting it.
Essential Experience Highlights for a Strong Circulation Crew Leader Resume
- Supervised a team of 10 circulation crew members, ensuring the timely and accurate delivery of library materials to patrons.
- Developed and implemented a training program for new circulation crew members, resulting in a 20% increase in overall productivity.
- Utilized a variety of library software systems, including Koha, Polaris, and Symphony, to manage circulation and patron accounts.
- Managed the circulation desk, including answering patron inquiries, checking out and in materials, and processing fines and fees.
- Maintained a clean and organized work area, ensuring that all materials were properly shelved and accounted for.
- Collaborated with other library staff members to provide excellent customer service and support.
- Utilized problem-solving skills to resolve patron issues and ensure their satisfaction.
Frequently Asked Questions (FAQ’s) For Circulation Crew Leader
What are the primary duties of a Circulation Crew Leader?
The primary duties of a Circulation Crew Leader include supervising a team of circulation crew members, managing the circulation desk, and providing customer service.
What skills are required to be a successful Circulation Crew Leader?
Successful Circulation Crew Leaders typically possess strong customer service skills, organizational skills, and the ability to work independently and as part of a team.
What is the career outlook for Circulation Crew Leaders?
The job outlook for Circulation Crew Leaders is expected to grow in the coming years due to the increasing demand for library services.
What is the average salary for a Circulation Crew Leader?
The average salary for a Circulation Crew Leader varies depending on experience and location, but is typically around $30,000 per year.
What are the benefits of working as a Circulation Crew Leader?
Benefits of working as a Circulation Crew Leader include the opportunity to work in a library setting, help patrons find the resources they need, and make a difference in the community.
How can I become a Circulation Crew Leader?
To become a Circulation Crew Leader, you typically need a high school diploma or equivalent and experience working in a library or retail setting.
What are some tips for writing a standout Circulation Crew Leader resume?
Some tips for writing a standout Circulation Crew Leader resume include highlighting your customer service skills, quantifying your accomplishments, and using action verbs to describe your responsibilities.