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Jessie Murphy
Circulation Supervisor
Summary
Accomplished Circulation Supervisor with 10+ years of experience leading teams, optimizing library operations, and enhancing patron satisfaction. Proven ability to manage complex circulation processes, develop and implement innovative solutions, and foster a collaborative work environment. Expertise in library automation systems, interlibrary loan procedures, and copyright compliance. Committed to providing exceptional customer service and ensuring the efficient and effective delivery of library resources.
Education
Master’s Degree in Library Science
June 2018
Skills
- Inventory Management
- Patron Services
- Interlibrary Loan Processing
- Collection Development
- Cataloging and Metadata Management
- Reference and Information Services
Work Experience
Circulation Supervisor
- Monitored circulation data to identify trends and patterns, providing insights to improve library resource allocation.
- Ensured compliance with copyright laws and regulations for material lending and interlibrary loan.
- Provided exceptional customer service to patrons, resolving inquiries and addressing concerns promptly and effectively.
- Supervised and trained circulation assistants in adherence to library policies and best practices.
Circulation Supervisor
- Managed a team of 10 circulation assistants, providing guidance and support to ensure smooth and efficient library operations.
- Developed and implemented policies and procedures to enhance circulation efficiency and customer satisfaction.
- Utilized automated library systems (e.g., Koha, Symphony) to streamline circulation processes and improve record accuracy.
- Collaborated with other library departments to facilitate interdepartmental coordination and enhance overall library services.
Accomplishments
- Challenged the traditional checkin and checkout processes, implemented a new system that reduced processing time by 25%, freeing up staff for valueadded tasks.
- Identified and resolved a critical issue with the librarys online catalog system, mitigating potential data loss and ensuring seamless access for patrons.
- Developed and implemented a training module for new circulation assistants, resulting in a 30% reduction in onboarding time and improved service delivery.
- Led a team to implement a fines amnesty program that collected over $10,000 in overdue fees, increasing revenue and reducing patron debt.
- Collaborated with local schools and community organizations to promote literacy and increase library usage among underserved populations.
Awards
- Received the Circulation Excellence Award for outstanding performance and consistent delivery of superior customer service.
- Recognized with the Operational Efficiency Award for spearheading initiatives that streamlined daily operations, leading to a 15% increase in overall productivity.
- Honored with the Customer Service Superstar Award for consistently exceeding expectations in providing exceptional assistance to library users.
- Recognized as the Circulation Supervisor of the Year for exceptional leadership, dedication, and commitment to the librarys mission.
Certificates
- Certified Library Media Specialist (CLMS)
- Certified Public Librarian (CPL)
- ALA-APA Library Support Staff Certification
- Project Management Professional (PMP)
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How To Write Resume For Circulation Supervisor
- Highlight your experience in managing circulation operations and leading teams.
- Showcase your expertise in library automation systems and your ability to implement innovative solutions.
- Emphasize your commitment to providing exceptional customer service and fostering a patron-centric approach.
- Quantify your accomplishments whenever possible to demonstrate the impact of your work.
Essential Experience Highlights for a Strong Circulation Supervisor Resume
- Managed teams of circulation assistants, provided guidance, and ensured adherence to library policies and best practices.
- Developed and implemented policies and procedures to streamline circulation operations and improve efficiency.
- Utilized automated library systems (e.g., Koha, Symphony) to enhance circulation accuracy and streamline processes.
- Collaborated with other library departments to facilitate interdepartmental coordination and improve overall library services.
- Monitored circulation data to identify trends, provide insights, and optimize resource allocation within the library.
- Ensured compliance with copyright laws and regulations for material lending and interlibrary loan.
- Provided exceptional customer service to patrons, resolved inquiries, and addressed concerns promptly and effectively.
Frequently Asked Questions (FAQ’s) For Circulation Supervisor
What are the primary responsibilities of a Circulation Supervisor?
Circulation Supervisors are responsible for managing circulation operations, including staff supervision, policy development, system utilization, interdepartmental collaboration, data analysis, copyright compliance, and customer service.
What skills are essential for success in this role?
Circulation Supervisors require a combination of technical skills (e.g., library automation systems, interlibrary loan procedures), management skills (e.g., team leadership, policy implementation), and customer service skills (e.g., resolving inquiries, addressing concerns).
What educational qualifications are typically required for this position?
Most Circulation Supervisors hold a Master’s Degree in Library Science or a related field.
What are the career advancement opportunities for Circulation Supervisors?
With experience and additional qualifications, Circulation Supervisors can advance to roles such as Head of Circulation, Library Manager, or Director of Library Services.
What is the expected salary range for this position?
The salary range for Circulation Supervisors varies depending on experience, qualifications, and location. According to Salary.com, the median salary for Circulation Supervisors in the United States is around $60,000 per year.
What are the key challenges faced by Circulation Supervisors?
Circulation Supervisors face challenges such as managing large volumes of materials, ensuring the accuracy and efficiency of circulation processes, complying with copyright regulations, and providing excellent customer service in a demanding environment.
How can I prepare for an interview for a Circulation Supervisor position?
To prepare for an interview, research the specific library and position, practice answering common interview questions, and highlight your relevant skills and experience in your resume and cover letter.