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Brantley Griffin
Collection Systems Administrator
Summary
Highly skilled and experienced Collection Systems Administrator with a proven track record of success in implementing and managing collection systems. Expertise in data warehousing, data mining, data analysis, database management, SQL, and PL/SQL. Demonstrated ability to reduce collection time, increase revenue, and improve efficiency through the implementation of new technologies and processes.
Education
Master’s degree in Computer Science
July 2018
Skills
- Data Warehousing
- Data Mining
- Data Analysis
- Database Management
- SQL
- PL/SQL
Work Experience
Collection Systems Administrator
- Negotiated and settled complex customer disputes, resulting in the recovery of over $1 million in outstanding debt.
- Trained and mentored a team of collection agents, improving their skills and increasing team productivity.
- Developed and implemented a compliance program to ensure adherence to regulatory guidelines and industry best practices.
- Led a crossfunctional team to implement a new collections platform, improving system reliability and reducing downtime.
Collection Systems Administrator
- Implemented a new collection system that reduced collection time by 20%, increasing revenue by $5 million annually.
- Developed and executed a comprehensive collections strategy that resulted in a 15% increase in collections rate.
- Automated collection processes using robotic process automation (RPA), resulting in a 30% reduction in labor costs.
- Integrated a new CRM system with the collection system, improving customer communication and increasing collections efficiency.
Accomplishments
- Challenged Inefficient manual debt collection process leading to delays and reduced recovery rates. Action Implemented an automated debt collection system that streamlined processes, reduced cycle time by 30%, and increased recoveries by 20%. Result Improved customer satisfaction and increased profitability.
- Challenged Outdated technology hindering data analysis and reporting. Action Introduced a modern data analytics platform that provided granular insights into collection performance. Result Improved decisionmaking, reduced risk, and increased collection effectiveness.
- Challenged Lack of centralized data storage leading to poor data accessibility and integrity. Action Consolidated data from multiple sources into a centralized repository, ensuring data accuracy and consistency. Result Enhanced data governance, improved reporting, and facilitated informed decisionmaking.
- Challenged High operational costs due to manual processes and legacy systems. Action Implemented RPA (Robotic Process Automation) to automate repetitive tasks and integrated disparate systems. Result Reduced operating expenses by 25% and improved overall efficiency.
- Challenged Ineffective communication with customers leading to misunderstandings and payment delays. Action Implemented a multichannel communication system (email, SMS, and voice) to improve customer engagement. Result Increased customer satisfaction, improved payment compliance, and reduced writeoffs.
Awards
- Received the Collection Excellence Award for outstanding achievement in optimizing collection processes, resulting in a 15% increase in recovery rate.
- Recognized with the Data Analytics Achievement Award for innovative use of data to identify hidden revenue opportunities, contributing to a significant increase in collections.
- Conferred with the Innovation Award for developing a groundbreaking system that automated the collection process, leading to reduced operational costs and improved efficiency.
Certificates
- Certified Data Warehouse Professional (CDWP)
- Certified Business Intelligence Professional (CBIP)
- Microsoft Certified Solutions Expert (MCSE): Data Management and Analytics
- AWS Certified Data Analytics – Specialty
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How To Write Resume For Collection Systems Administrator
- Highlight your experience in data warehousing, data mining, and data analysis in your resume.
- Demonstrate your ability to improve collection efficiency and effectiveness through the implementation of new technologies and processes.
- Quantify your accomplishments whenever possible to demonstrate the impact of your work.
- Obtain certification in Collection Systems Management.
Essential Experience Highlights for a Strong Collection Systems Administrator Resume
- Develop and implement strategies to improve collection efficiency and effectiveness.
- Manage and maintain the collection system, including data warehousing, data mining, and reporting.
- Collaborate with other departments to ensure that the collection system is integrated with other business systems.
- Train and supervise collection staff.
- Develop and implement policies and procedures to ensure compliance with regulatory requirements.
- Monitor and evaluate the performance of the collection system and make recommendations for improvement.
Frequently Asked Questions (FAQ’s) For Collection Systems Administrator
What is the role of a Collection Systems Administrator?
A Collection Systems Administrator is responsible for managing and maintaining the collection system, which is used to track and manage customer debts.
What skills are required to be a Collection Systems Administrator?
A Collection Systems Administrator typically needs to have a strong understanding of data warehousing, data mining, data analysis, database management, SQL, and PL/SQL.
What is the average salary for a Collection Systems Administrator?
The average salary for a Collection Systems Administrator in the United States is around $75,000 per year.
What is the job outlook for Collection Systems Administrators?
The job outlook for Collection Systems Administrators is expected to be positive over the next few years as more businesses adopt new technologies to improve their collection processes.
What are the challenges faced by Collection Systems Administrators?
Collection Systems Administrators often face challenges such as dealing with difficult customers, managing large volumes of data, and ensuring compliance with regulatory requirements.
What are the career advancement opportunities for Collection Systems Administrators?
Collection Systems Administrators can advance their careers by becoming managers, directors, or even chief financial officers.