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Knight Price
Collection Technician
Summary
Highly motivated and results-oriented Collection Technician with 5+ years of experience in the financial industry. Proven ability to resolve disputes, negotiate payment plans, and recover outstanding balances while maintaining compliance with industry regulations. Expertise in debt collection, negotiation, communication, customer service, data entry, and problem-solving. Seeking a challenging role where I can leverage my skills to maximize revenue recovery and enhance customer satisfaction.
Education
Bachelor’s Degree in Business Administration
December 2017
Skills
- Debt Collection
- Negotiation
- Communication
- Customer Service
- Data Entry
- Problem Solving
Work Experience
Collection Technician
- Successfully resolved complex and disputed accounts, maintaining a high level of customer satisfaction.
- Proficient in using collection software and databases to manage and track accounts.
- Earned a high-performer rating consistently for exceeding collection targets.
- Collaborated with legal counsel to initiate legal proceedings when necessary.
Collection Technician
- Efficiently managed and processed high volumes of past-due accounts, resulting in a 15% increase in collections recovery rate.
- Developed and implemented strategies to resolve delinquent accounts promptly, reducing average collection cycle time by 10%.
- Effectively negotiated payment plans with debtors, leading to a 90% success rate in resolving overdue accounts.
- Utilized advanced skip tracing techniques to locate and contact debtors, contributing to a 12% improvement in account recovery.
Accomplishments
- Resolved an average of 50 disputes per month, improving customer satisfaction ratings by 15%.
- Established a new collection procedure that increased revenue recovery by 10% while maintaining compliance with industry regulations.
- Developed and implemented training materials for new Collection Technicians, reducing onboarding time by 20%.
- Collaborated with legal counsel to establish clear collection strategies, ensuring compliance and minimizing legal risks.
- Negotiated payment plans with debtors, recovering over $1 million in outstanding balances.
Certificates
- Certified Debt Collector (CDC)
- Certified Recovery Specialist (CRS)
- Fair Debt Collection Practices Act (FDCPA) Certification
- Consumer Financial Protection Bureau (CFPB) Certification
Languages
- English
- French
- German
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How To Write Resume For Collection Technician
- Quantify your accomplishments with specific metrics whenever possible.
- Highlight your ability to resolve disputes and negotiate payment plans.
- Demonstrate your knowledge of industry regulations and compliance.
- Showcase your customer service skills and ability to build rapport with debtors.
Essential Experience Highlights for a Strong Collection Technician Resume
- Resolved disputes, negotiated payment plans, and recovered outstanding balances to maximize revenue recovery while maintaining compliance with industry regulations.
- Established and implemented new collection procedures that increased revenue recovery by 10%.
- Developed and implemented training materials for new Collection Technicians, reducing onboarding time by 20%.
- Collaborated with legal counsel to establish clear collection strategies, ensuring compliance and minimizing legal risks.
- Provided excellent customer service, resolving inquiries and complaints in a timely and professional manner.
- Maintained accurate records and documentation of all collection activities to ensure transparency and accountability.
- Utilized data analysis to identify trends and develop strategies for improving collection effectiveness.
Frequently Asked Questions (FAQ’s) For Collection Technician
What are the key skills required for a Collection Technician?
Debt Collection, Negotiation, Communication, Customer Service, Data Entry, Problem Solving, Knowledge of industry regulations and compliance.
What are the typical duties and responsibilities of a Collection Technician?
Resolving disputes, negotiating payment plans, recovering outstanding balances, maintaining compliance with industry regulations, providing excellent customer service, maintaining accurate records, and utilizing data analysis to identify trends and develop strategies.
What is the average salary for a Collection Technician?
The average salary for a Collection Technician in the United States is around $45,000 per year.
What are the career advancement opportunities for a Collection Technician?
Collection Supervisor, Collection Manager, Credit Analyst, Risk Analyst.
What are the challenges faced by Collection Technicians?
Dealing with difficult customers, managing high workloads, and maintaining compliance with industry regulations.
What are the tips for writing a standout Collection Technician resume?
Quantify your accomplishments, highlight your ability to resolve disputes and negotiate payment plans, demonstrate your knowledge of industry regulations and compliance, showcase your customer service skills and ability to build rapport with debtors.