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Rhett Kennedy
Communications Operator
Summary
Experienced Communications Operator with a proven track record of managing multiple communication channels and ensuring seamless communications within the organization. Proficient in operating radio, telephone, and email systems, and skilled in prioritizing and triaging inbound and outbound communications. Possess strong incident management skills and experience in developing and implementing communication protocols. Committed to providing clear and timely instructions in emergency situations.
Education
Associate of Arts in Communications
March 2016
Skills
- Radio Communication
- Telephone Operation
- Emergency Communication Protocol
- Dispatcher Software
- Incident Management
- Multi-line Phone System
Work Experience
Communications Operator
- Collaborated with other departments, including security, IT, and operations, to ensure effective and secure communication.
- Developed and implemented communication protocols and procedures, ensuring compliance with regulatory requirements and industry best practices.
- Trained and mentored new communication operators, fostering a culture of professionalism and excellence.
- Utilized incident management systems to document and track communicationrelated incidents, ensuring timely resolution and continuous improvement.
Communications Operator
- Monitored and managed multiple communication channels, including phones, radios, and email, ensuring seamless communication within the organization and with external stakeholders.
- Processed and triaged inbound and outbound communications, prioritizing urgent messages and ensuring timely delivery.
- Maintained and updated communication systems, including hardware, software, and protocols, to ensure optimal functionality.
- Responded promptly to emergency situations, providing clear instructions and maintaining situational awareness.
Accomplishments
- Successfully implemented a new communication system that reduced call wait times by 20% and improved customer satisfaction by 5%.
- Developed and implemented a training program for new Communications Operators, resulting in a 15% increase in onboarding efficiency.
- Proactively identified and resolved a network issue, preventing a major service outage and minimizing customer impact.
- Established and managed a social media presence for the communications team, increasing online engagement by 35%.
- Spearheaded a project to optimize communication workflows, resulting in a 25% reduction in operational costs.
Awards
- Received the Communications Excellence Award for outstanding performance in handling highvolume call traffic and maintaining call quality.
- Recognized with the Team Player Award for consistently providing support and mentoring to fellow Communications Operators.
- Received the Employee of the Month award for exceptional work ethic, dedication, and positive attitude.
- Honored with the Excellence in Customer Service Award for consistently exceeding expectations in resolving customer inquiries and complaints.
Certificates
- Certified Communications Operator (CCO)
- Public Safety Telecommunicator (PST I/II)
- Advanced Public Safety Telecommunicator (APST)
- Emergency Medical Dispatcher (EMD)
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How To Write Resume For Communications Operator
- Highlight your experience in handling multiple communication channels and managing large volumes of communication.
- Emphasize your ability to prioritize and triage messages, ensuring timely delivery of critical information.
- Showcase your technical proficiency in maintaining and updating communication systems.
- Demonstrate your experience in responding to emergency situations and providing clear instructions.
- Quantify your accomplishments whenever possible, using specific metrics to demonstrate the impact of your work.
Essential Experience Highlights for a Strong Communications Operator Resume
- Monitored multiple communication channels including phones, radios, and email, ensuring seamless communication.
- Processed and triaged inbound and outbound communications, prioritizing urgent messages for timely delivery.
- Maintained and updated communication systems including hardware, software, and protocols, ensuring optimal functionality.
- Responded promptly to emergency situations, providing clear instructions, and maintaining situational awareness.
- Collaborated with other departments including security, IT, and operations, to ensure effective and secure communication.
- Developed and implemented communication protocols and procedures, ensuring compliance with regulatory requirements and industry best practices.
- Trained and mentored new communication operators, fostering a culture of professionalism and excellence.
Frequently Asked Questions (FAQ’s) For Communications Operator
What are the key skills required to be a Communications Operator?
Key skills include radio communication, telephone operation, emergency communication protocol, dispatcher software, incident management, and multi-line phone systems.
What are the primary responsibilities of a Communications Operator?
Communications Operators are responsible for monitoring multiple communication channels, processing and triaging inbound and outbound communications, maintaining communication systems, responding to emergency situations, collaborating with other departments, and developing communication protocols.
What are the career advancement opportunities for Communications Operators?
Communications Operators can advance their careers by becoming Dispatchers, Communication Supervisors, or Emergency Management Coordinators.
What is the average salary for Communications Operators?
The average salary for Communications Operators varies depending on experience and location, but typically ranges between $35,000 and $60,000 per year.
What are the educational requirements to become a Communications Operator?
Most Communications Operators have a high school diploma or equivalent, but some employers may require an Associate’s Degree in Communications or a related field.
What are the soft skills required to be a successful Communications Operator?
Successful Communications Operators possess excellent communication skills, both verbal and written, as well as strong interpersonal skills and the ability to work independently and as part of a team.
What are the certifications available for Communications Operators?
There are several certifications available for Communications Operators, including the Public Safety Telecommunicator (PST) certification from the National Emergency Number Association (NENA) and the Emergency Medical Dispatcher (EMD) certification from the International Academies of Emergency Dispatch (IAED).