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Orlando Jenkins
Computer Aided Telephone Interview Manager (CATI Manager)
Summary
Highly motivated and experienced Computer Aided Telephone Interview Manager (CATI Manager) with a proven track record of developing and implementing successful CATI systems. Skilled in data collection, sampling design, and data analysis, with a strong understanding of ethical considerations and quality control standards. Seeking a challenging role where I can leverage my expertise to drive data-driven insights and make significant contributions to organizational goals.
Education
Bachelor’s degree in Statistics or a related field
May 2018
Skills
- Questionnaire Design
- Data Collection
- Sampling Design
- Interview Management
- Data Analysis
- Reporting
Work Experience
Computer Aided Telephone Interview Manager (CATI Manager)
- Implemented quality control measures to ensure the accuracy and reliability of CATI data.
- Collaborated with clients and stakeholders to determine CATI project goals and objectives.
- Utilized CATI software to create and manage survey questionnaires, sampling plans, and data collection processes.
- Trained CATI interviewers on survey protocols, data collection techniques, and ethical considerations.
Computer Aided Telephone Interview Manager (CATI Manager)
- Developed and implemented a CATI system that reduced call times by 20%, resulting in increased survey response rates.
- Designed and managed CATI projects involving complex sampling methodologies and data collection requirements.
- Supervised a team of CATI interviewers, ensuring adherence to quality standards and data collection protocols.
- Analyzed CATI data to identify trends, patterns, and areas for improvement.
Accomplishments
- Managed a team of 50+ CATI interviewers, ensuring consistently highquality data collection and meeting project deadlines
- Developed and implemented a new CATI system, reducing data entry errors by 25% and improving data collection efficiency
- Trained and mentored new CATI interviewers, ensuring they met quality standards and contributed effectively to the team
- Collaborated with clients to design and implement complex CATI surveys, meeting their research objectives and ensuring data accuracy
- Monitored and analyzed CATI data, identifying patterns and trends to improve data collection strategies and enhance survey effectiveness
Awards
- Recognized as a Top 10% Performer for exceeding CATI management performance metrics
- Received the CATI Innovation Award for developing and implementing a new data collection strategy that improved response rates
- Won the CATI Excellence Award for consistently delivering highquality data and maintaining a successful CATI operation
Certificates
- Certified Market Research Professional (CMRP)
- Certified Professional Telephone Interviewer (CPIT)
- Certificate in Survey Research
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How To Write Resume For Computer Aided Telephone Interview Manager (CATI Manager)
- Highlight your technical skills and experience with CATI software and sampling methodologies.
- Quantify your accomplishments whenever possible, using specific metrics to demonstrate the impact of your work.
- Emphasize your ability to manage and motivate a team of interviewers.
- Showcase your understanding of data quality and ethical considerations in data collection.
- Tailor your resume to each specific job you apply for, highlighting the skills and experience most relevant to the position.
Essential Experience Highlights for a Strong Computer Aided Telephone Interview Manager (CATI Manager) Resume
- Developed and implemented a CATI system that reduced call times by 20%, resulting in increased survey response rates.
- Designed and managed CATI projects involving complex sampling methodologies and data collection requirements.
- Supervised a team of CATI interviewers, ensuring adherence to quality standards and data collection protocols.
- Analyzed CATI data to identify trends, patterns, and areas for improvement.
- Implemented quality control measures to ensure the accuracy and reliability of CATI data.
- Collaborated with clients and stakeholders to determine CATI project goals and objectives.
- Utilized CATI software to create and manage survey questionnaires, sampling plans, and data collection processes.
Frequently Asked Questions (FAQ’s) For Computer Aided Telephone Interview Manager (CATI Manager)
What is the role of a CATI Manager?
A CATI Manager is responsible for designing, implementing, and managing CATI (Computer Aided Telephone Interviewing) systems and projects. They work closely with clients to determine project goals, develop sampling plans, and create survey questionnaires. CATI Managers also supervise a team of interviewers, ensuring that data is collected accurately and ethically. They analyze data to identify trends and patterns, and provide insights to clients.
What skills are required to be a successful CATI Manager?
CATI Managers typically have a strong background in statistics, data collection, and sampling methodologies. They are also proficient in using CATI software and have a deep understanding of data quality and ethical considerations. Strong communication and interpersonal skills are also essential, as CATI Managers often work with a variety of stakeholders, including clients, interviewers, and research teams.
What are the career prospects for CATI Managers?
CATI Managers can find employment in a variety of industries, including market research, public opinion polling, and customer satisfaction research. With experience, CATI Managers can advance to more senior positions, such as Research Director or Vice President.
What is the average salary for CATI Managers?
The average salary for CATI Managers varies depending on experience, industry, and location. According to Salary.com, the median salary for CATI Managers in the United States is $75,000.
What are the challenges of being a CATI Manager?
CATI Managers face a number of challenges, including the need to stay up-to-date on the latest CATI technologies and methodologies. They must also be able to manage a team of interviewers and ensure that data is collected accurately and ethically. Additionally, CATI Managers must be able to work independently and meet deadlines.