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Barbara Foster
Computer Systems Support Specialist
Summary
Highly skilled and experienced Computer Systems Support Specialist with over 5 years of experience in managing and maintaining computer systems, including desktops, laptops, and servers, for over 500 users. Proven ability to provide exceptional technical support to users via phone, email, and remote access. Expertise in installing, configuring, and maintaining software and hardware. Strong troubleshooting and problem-solving skills. Experience in monitoring system performance and security, and developing and implementing IT policies and procedures. Excellent communication and interpersonal skills. Committed to providing excellent customer service and ensuring a smooth-running IT environment.
Education
Bachelor’s degree in Computer Science or a related field
April 2015
Skills
- Active Directory Management
- Network Troubleshooting
- Help Desk Support
- Microsoft Office Suite Proficiency
- Cloud Computing
- Virtualization
Work Experience
Computer Systems Support Specialist
- Monitored system performance and security.
- Developed and implemented IT policies and procedures.
- Managed vendor relationships and procured IT equipment.
- Trained users on new software and hardware.
Computer Systems Support Specialist
- Managed and maintained computer systems, including desktops, laptops, and servers, for over 500 users.
- Provided technical support to users via phone, email, and remote access.
- Installed, configured, and maintained software and hardware.
- Troubleshooted and resolved hardware and software issues.
Accomplishments
- Implemented a remote desktop support system that reduced resolution time for user requests by 30%.
- Upgraded the network infrastructure, resulting in improved bandwidth and connectivity for all users, minimizing downtime.
- Diagnosed and resolved complex technical issues remotely, increasing productivity and reducing support costs.
- Monitored and maintained computer systems and network devices, ensuring optimal performance and user satisfaction.
- Provided excellent customer service and technical support to a diverse user base, resolving issues promptly and professionally.
Awards
- Awarded Employee of the Month twice for exceptional contributions to IT service and support.
- Received the Technical Excellence Award for developing and implementing an innovative solution that improved network performance by 25%.
- Recognized with the Leadership Award for mentoring junior technicians and fostering a positive and collaborative work environment.
Certificates
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Microsoft Certified Solutions Expert (MCSE)
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How To Write Resume For Computer Systems Support Specialist
- Highlight your skills and experience in managing and maintaining computer systems, including desktops, laptops, and servers.
- Showcase your ability to provide excellent technical support to users via phone, email, and remote access.
- Demonstrate your expertise in installing, configuring, and maintaining software and hardware.
- Emphasize your troubleshooting and problem-solving skills.
- Highlight your experience in monitoring system performance and security, and developing and implementing IT policies and procedures.
Essential Experience Highlights for a Strong Computer Systems Support Specialist Resume
- Managed and maintained computer systems, including desktops, laptops, and servers, for over 500 users.
- Provided technical support to users via phone, email, and remote access.
- Installed, configured, and maintained software and hardware.
- Troubleshooted and resolved hardware and software issues.
- Monitored system performance and security.
- Developed and implemented IT policies and procedures.
- Managed vendor relationships and procured IT equipment.
- Trained users on new software and hardware.
Frequently Asked Questions (FAQ’s) For Computer Systems Support Specialist
What are the primary responsibilities of a Computer Systems Support Specialist?
The primary responsibilities of a Computer Systems Support Specialist include managing and maintaining computer systems, providing technical support to users, installing, configuring, and maintaining software and hardware, troubleshooting and resolving hardware and software issues, monitoring system performance and security, and developing and implementing IT policies and procedures.
What skills are required to be a successful Computer Systems Support Specialist?
To be a successful Computer Systems Support Specialist, you need to have strong technical skills in computer hardware and software, as well as excellent communication and interpersonal skills. You should also be able to work independently and as part of a team, and be able to troubleshoot and resolve problems quickly and efficiently.
What are the career prospects for Computer Systems Support Specialists?
Computer Systems Support Specialists are in high demand, and the job outlook is expected to grow faster than average in the coming years. As businesses become increasingly reliant on technology, the need for qualified IT professionals to manage and maintain their systems will continue to grow.
What is the average salary for a Computer Systems Support Specialist?
The average salary for a Computer Systems Support Specialist is around $55,000 per year. However, salaries can vary depending on experience, location, and industry.
What are the benefits of working as a Computer Systems Support Specialist?
There are many benefits to working as a Computer Systems Support Specialist, including job security, opportunities for career advancement, and the chance to make a real difference in the organization.