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Elijah Garcia
Concession Manager
Summary
Experienced Concession Manager with a proven track record of success in the entertainment industry. Managed teams of up to 20 staff, optimized inventory and purchasing, and implemented promotions that increased sales. Developed and maintained strong relationships with vendors and event organizers. Proficient in food safety and sanitation, customer service, and staff supervision. Excellent communication and interpersonal skills, ensuring exceptional guest experiences.
Education
Bachelor’s Degree in Hospitality Management
June 2015
Skills
- Inventory Management
- Customer Service
- Food Safety and Sanitation
- Staff Supervision
- Cash Handling
- Microsoft Office Suite
Work Experience
Concession Manager
- Maintained a clean and safe work environment in compliance with all health and safety regulations.
- Trained and mentored new staff, fostering a positive and productive work atmosphere.
- Collaborated with event organizers to plan and execute largescale catering events.
- Utilized technology to streamline operations, including pointofsale systems and inventory management software.
Concession Manager
- Supervised a team of 20 concession attendants, ensuring efficient and friendly service to customers.
- Managed inventory and purchasing, reducing waste by 15% and optimizing costs.
- Developed and implemented new promotions that increased concessions sales by 10%.
- Negotiated contracts with vendors to secure favorable pricing and product availability.
Accomplishments
- Implemented a new inventory management system, reducing waste by 15% and increasing profitability by 8%.
- Developed and executed a successful marketing campaign targeting families with young children, resulting in a 20% increase in concession revenue.
- Negotiated favorable contracts with suppliers, reducing procurement costs by 12% and enhancing product quality.
- Introduced a mobile ordering system, improving order accuracy and reducing customer wait times by 25%.
- Established a comprehensive training program for staff, resulting in a 15% reduction in employee turnover and improved overall service quality.
Awards
- Recognized with the Concession Excellence Award for consistently exceeding sales targets and customer satisfaction benchmarks.
- Received the Employee of the Month award for exceptional performance and dedication to providing exceptional customer service.
- Honored with the Concession Manager of the Year award by the National Association of Concessionaires.
- Recipient of the Customer Service Excellence Award for maintaining a consistently high level of customer satisfaction.
Certificates
- Certified Concession Manager (CCM)
- Certified Food Manager (CFM)
- Certified Hospitality Supervisor (CHS)
- Certified Food Safety Manager (CFSM)
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How To Write Resume For Concession Manager
- Quantify your accomplishments with specific metrics whenever possible.
- Highlight your customer service and interpersonal skills.
- Demonstrate your knowledge of food safety and sanitation regulations.
- Showcase your ability to manage inventory and control costs.
- Emphasize your experience in supervising and motivating staff.
Essential Experience Highlights for a Strong Concession Manager Resume
- Supervise and manage a team of concession attendants to ensure efficient and friendly service.
- Manage inventory and purchasing, optimizing costs and reducing waste.
- Develop and implement promotions and marketing strategies to increase concessions sales.
- Negotiate contracts with vendors to secure favorable pricing and product availability.
- Maintain a clean and safe work environment in compliance with all health and safety regulations.
- Train and mentor new staff, fostering a positive and productive work atmosphere.
- Collaborate with event organizers to plan and execute large-scale catering events.
Frequently Asked Questions (FAQ’s) For Concession Manager
What are the key responsibilities of a Concession Manager?
Key responsibilities include supervising staff, managing inventory, developing promotions, negotiating contracts, maintaining a safe work environment, training staff, and collaborating with event organizers.
What qualifications and skills are required to be a Concession Manager?
Qualifications and skills include a bachelor’s degree in hospitality management, experience in customer service, knowledge of food safety and sanitation, staff supervision skills, cash handling proficiency, and Microsoft Office Suite proficiency.
What are the career advancement opportunities for a Concession Manager?
Career advancement opportunities include promotion to Assistant Manager, Manager, or Director of Food and Beverage.
What is the average salary for a Concession Manager?
The average salary for a Concession Manager is around $50,000 per year.
What are the challenges faced by Concession Managers?
Common challenges faced by Concession Managers include managing large crowds, ensuring food safety, controlling costs, and dealing with customer complaints.
What are the rewards of being a Concession Manager?
Rewards of being a Concession Manager include the opportunity to lead a team, contribute to the success of an organization, and make a positive impact on customers.
What is the work environment like for a Concession Manager?
Concession Managers typically work in fast-paced, high-volume environments. They must be able to work well under pressure and have excellent communication and interpersonal skills.
What are the tips for writing a standout Concession Manager resume?
Tips for writing a standout resume include quantifying accomplishments, highlighting customer service skills, demonstrating knowledge of food safety and sanitation, showcasing inventory management skills, and emphasizing staff supervision experience.