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Troy Long
Counter Server
Summary
Highly motivated and experienced Counter Server with a proven track record of success in the fast-paced food service industry. Processed an average of 40 transactions per hour with a high level of accuracy, consistently exceeding customer expectations. Adept at providing exceptional customer service, resolving issues promptly and effectively, and upselling additional products to generate additional revenue. Proficient in operating and maintaining POS systems, ensuring smooth checkout processes. Committed to maintaining a clean, organized, and safe work environment. Seeking a challenging role where I can leverage my skills and passion for delivering exceptional customer experiences.
Education
Associate’s Degree
June 2017
Skills
- Order Taking
- Payment Processing
- Food Preparation
- Beverage Service
- Customer Service
- Cash Handling
Work Experience
Counter Server
- Upsold additional products and services, generating incremental revenue for the business.
- Balanced cash drawer and reconciled sales transactions at the end of each shift.
- Maintained a clean and organized work area, adhering to health and safety regulations.
- Worked effectively in a fastpaced and demanding environment, handling multiple tasks simultaneously.
Counter Server
- Processed an average of 40 transactions per hour, maintaining a high level of accuracy.
- Assisted customers with inquiries, product recommendations, and resolving any issues.
- Operated and maintained POS systems, ensuring smooth and efficient checkout processes.
- Prepared food and beverages according to customer orders, adhering to safety and quality standards.
Accomplishments
- Developed and implemented a new training program for new hires, resulting in a 15% reduction in onboarding time.
- Streamlined order processing by 20% through the implementation of a new inventory management system.
- Created and maintained a positive and collaborative work environment, fostering teamwork and camaraderie among colleagues.
- Proactively identified potential problems with orders and resolved them before they became customer issues.
- Efficiently managed multiple tasks simultaneously, ensuring timely and accurate order fulfillment.
Awards
- Employee of the Month, consistently exceeding sales targets and providing exceptional customer service.
- Recognized for achieving top sales performance for three consecutive quarters.
- Received a customer satisfaction award for consistently exceeding expectations in resolving customer queries.
- Honored with a safety award for maintaining a spotless work area and adhering to all safety protocols.
Certificates
- Food Handler’s Certificate
- Safe Serve Certification
- Alcohol Serving Certificate
- Bartender’s License
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How To Write Resume For Counter Server
- Highlight your customer service skills and ability to build rapport with customers.
- Quantify your accomplishments whenever possible, using specific metrics to demonstrate your impact.
- Showcase your proficiency in operating POS systems and handling cash transactions.
- Emphasize your attention to detail and ability to work in a fast-paced environment.
Essential Experience Highlights for a Strong Counter Server Resume
- Processed an average of 40 transactions per hour, maintaining a high level of accuracy.
- Assisted customers with inquiries, product recommendations, and resolving any issues.
- Operated and maintained POS systems, ensuring smooth and efficient checkout processes.
- Prepared food and beverages according to customer orders, adhering to safety and quality standards.
- Upsold additional products and services, generating incremental revenue for the business.
- Balanced cash drawer and reconciled sales transactions at the end of each shift.
Frequently Asked Questions (FAQ’s) For Counter Server
What are the key skills required for a Counter Server?
Counter Servers should possess excellent customer service skills, attention to detail, and the ability to work efficiently in a fast-paced environment. They should also be proficient in operating POS systems and handling cash transactions.
What is the average salary for a Counter Server?
The average salary for a Counter Server varies depending on experience, location, and employer. According to Salary.com, the average salary for a Counter Server in the United States is $12.63 per hour.
What are the opportunities for career advancement for a Counter Server?
Counter Servers can advance their careers by gaining experience and developing their skills. They can move into supervisory or management roles, or they can specialize in a particular area of food service, such as bartending or catering.
What is the job outlook for Counter Servers?
The job outlook for Counter Servers is expected to be good over the next few years. The Bureau of Labor Statistics projects that employment of Counter Servers will grow 7% from 2021 to 2031, faster than the average for all occupations.
What are the steps to becoming a Counter Server?
To become a Counter Server, you typically need to have at least a high school diploma or equivalent. Some employers may prefer candidates with experience in food service or retail. You will also need to be able to pass a background check and a drug test.