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Danial Flores
Counter Waiter
Summary
Highly motivated and experienced Counter Waiter with a proven track record of delivering exceptional customer service and operational efficiency. Processed customer orders accurately and efficiently, minimizing errors and wait times. Increased average order value by 10% through effective product and service upsales. Maintained a clean and organized work area, adhering to all health and safety regulations. Collaborated with kitchen staff to ensure seamless order preparation and delivery. Assisted with inventory management, ensuring adequate stock levels for all menu items. Utilized POS systems proficiently to process payments and manage customer data. Handled cash transactions securely, minimizing errors and accounting for all funds.
Education
Associate’s Degree in Hospitality
January 2018
Skills
- Customer Service
- Food Preparation
- Order Taking
- Cashier Operations
- Menu Knowledge
- Time Management
Work Experience
Counter Waiter
- Collaborated with kitchen staff to ensure seamless order preparation and delivery.
- Assisted with inventory management, ensuring adequate stock levels for all menu items.
- Utilized POS systems proficiently to process payments and manage customer data.
- Handled cash transactions securely, minimizing errors and accounting for all funds.
Counter Waiter
- Provided exceptional customer service to over 100 guests per day, ensuring their satisfaction and building rapport.
- Processed customer orders accurately and efficiently, minimizing errors and wait times.
- Upsold products and services effectively, increasing average order value by 10%.
- Maintained a clean and organized work area, adhering to all health and safety regulations.
Accomplishments
- Consistently exceeded customer expectations, maintaining a 95%+ satisfaction rating
- Implemented a new ordertaking system that reduced wait times by 15%
- Upsold additional items to customers, increasing average order value by 10%
- Effectively handled complaints, resolving issues swiftly and maintaining customer loyalty
- Trained and mentored new counter waiters, ensuring seamless service operations
Awards
- Employee of the Month for consistently exceeding performance targets
- Top Customer Service Award for maintaining excellent customer satisfaction
- Recognition for outstanding teamwork and collaboration
- Recognition for exceptional customer service skills and dedication
Certificates
- ServSafe Food Handler Certification
- National Restaurant Association ServSafe Certification
- Food Protection Manager Certification
- CPR and First Aid Certification
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How To Write Resume For Counter Waiter
Highlight your transferable skills.
Even if you don’t have direct experience as a Counter Waiter, emphasize skills like customer service, order taking, and food preparation that are essential for this role.Quantify your accomplishments.
Use specific numbers to demonstrate your impact on the business, such as the number of customers you served per day or the percentage increase in average order value you achieved.Tailor your resume to each job you apply for.
Take the time to read the job description carefully and highlight the skills and experience that are most relevant to the position.Proofread your resume carefully.
Make sure there are no errors in grammar or spelling, as these can make a negative impression on potential employers.
Essential Experience Highlights for a Strong Counter Waiter Resume
- Provide exceptional customer service to over 100 guests per day, ensuring their satisfaction and building rapport.
- Process customer orders accurately and efficiently, minimizing errors and wait times.
- Upsell products and services effectively, increasing average order value by 10%.
- Maintain a clean and organized work area, adhering to all health and safety regulations.
- Collaborate with kitchen staff to ensure seamless order preparation and delivery.
- Assist with inventory management, ensuring adequate stock levels for all menu items.
- Utilize POS systems proficiently to process payments and manage customer data.
- Handle cash transactions securely, minimizing errors and accounting for all funds.
Frequently Asked Questions (FAQ’s) For Counter Waiter
What are the key responsibilities of a Counter Waiter?
The key responsibilities of a Counter Waiter include providing exceptional customer service, processing orders accurately and efficiently, upselling products and services, maintaining a clean and organized work area, collaborating with kitchen staff, assisting with inventory management, and handling cash transactions securely.
What are the qualifications for a Counter Waiter?
Qualifications for a Counter Waiter typically include a high school diploma or equivalent, with some experience in customer service or food preparation preferred. Some employers may also require a food handler’s permit.
What are the career prospects for a Counter Waiter?
Counter Waiters can advance to positions such as Shift Leader, Assistant Manager, or Manager. With additional education and experience, they may also move into roles in hospitality management.
What is the average salary for a Counter Waiter?
The average salary for a Counter Waiter in the United States is around $12 per hour, according to the Bureau of Labor Statistics.
What are the benefits of working as a Counter Waiter?
Some benefits of working as a Counter Waiter include flexible hours, opportunities for advancement, and the chance to interact with a variety of people.
What are the challenges of working as a Counter Waiter?
Some challenges of working as a Counter Waiter include dealing with difficult customers, working long hours, and being on your feet for extended periods of time.
What are the most important skills for a Counter Waiter?
Some of the most important skills for a Counter Waiter include customer service, order taking, food preparation, cashier operations, menu knowledge, time management, and problem-solving.