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Ralph Howard
Craps Manager
Summary
Highly proficient Craps Manager with 12+ years of experience in the gaming industry. Proven ability to manage a team of table game dealers, ensure adherence to gaming regulations, and provide exceptional customer service. Possess a deep understanding of all aspects of craps game operations, including stick handling, proposition bets, and payout procedures. Expertise in utilizing surveillance cameras to monitor table activity and identify suspicious behavior. Adept at resolving customer complaints efficiently and effectively. Committed to maintaining a safe, secure, and enjoyable gaming environment.
Key skills include:
- Craps Knowledge
- Bankroll Management
- Customer Service
- Surveillance and Security
- Time Management
- Leadership and Supervision
Education
Hospitality Management
November 2016
Skills
- Craps Knowledge
- Bankroll Management
- Customer Service
- Surveillance and Security
- Time Management
- Leadership and Supervision
Work Experience
Craps Manager
- Proficient in all aspects of craps game operations, including stick handling, proposition bets, and payout procedures.
- Collaborated with surveillance personnel to investigate and prevent card counting and other forms of advantage play.
- Utilized a strong knowledge of gaming regulations to ensure compliance and minimize legal liability.
- Monitored table performance and analyzed data to identify trends and improve operations.
Craps Manager
- Managed a team of 12 table game dealers, ensuring adherence to gaming regulations and providing exceptional customer service.
- Developed and implemented a training program for new craps dealers, resulting in a 20% reduction in error rates.
- Utilized surveillance cameras to monitor table activity and identify suspicious behavior, leading to the apprehension of two individuals attempting to cheat.
- Resolved customer complaints efficiently and effectively, maintaining a high level of satisfaction.
Accomplishments
- Developed and implemented a training program that enhanced team performance and increased table win percentage by 5%
- Streamlined dice handling procedures, reducing game downtime and improving table efficiency by 10%
- Introduced a new craps promotion that resulted in a 15% increase in table play
- Coordinated with Surveillance and Pit Management to identify and mitigate potential security risks
- Provided exceptional customer service, resolving complaints promptly and maintaining a positive casino environment
Awards
- Golden Dice Award for Outstanding Craps Management Practices
- Recognition for Exemplary Customer Service in Craps Operations
- Top Performer Award for Highest Craps Table Revenue
Certificates
- Certified Craps Supervisor
- Certified Gaming Manager
- Certified Gaming Inspector
- Certified Casino Executive
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How To Write Resume For Craps Manager
- Highlight your experience in craps game operations, specifically stick handling and proposition bets.
- Showcase your customer service skills and ability to resolve complaints effectively.
- Emphasize your knowledge of gaming regulations and commitment to compliance.
- Quantify your accomplishments with specific metrics, such as reduction in error rates or increased customer satisfaction.
- Tailor your resume to the specific job requirements and company culture.
Essential Experience Highlights for a Strong Craps Manager Resume
- Managed a team of 12 table game dealers, providing guidance, support, and performance evaluations.
- Monitored table performance, analyzed data, and identified trends to improve operations.
- Trained and developed new craps dealers, resulting in a 20% reduction in error rates.
- Utilized surveillance cameras to monitor table activity, identify suspicious behavior, and apprehend cheaters.
- Collaborated with surveillance personnel to investigate and prevent card counting and other forms of advantage play.
- Resolved customer complaints efficiently and effectively, maintaining a high level of satisfaction.
- Ensured compliance with all gaming regulations and minimized legal liability.
Frequently Asked Questions (FAQ’s) For Craps Manager
What are the primary responsibilities of a Craps Manager?
The primary responsibilities of a Craps Manager include managing a team of table game dealers, ensuring adherence to gaming regulations, monitoring table performance, resolving customer complaints, and preventing cheating.
What skills are required to be a successful Craps Manager?
Successful Craps Managers typically possess a deep understanding of craps game operations, strong leadership and supervision skills, excellent customer service abilities, and a commitment to compliance.
What is the career path for a Craps Manager?
Craps Managers may advance to positions such as Casino Manager, Gaming Operations Manager, or Compliance Officer.
What is the average salary for a Craps Manager?
According to Salary.com, the average salary for a Craps Manager in the United States is around $60,000 per year.
What is the job outlook for Craps Managers?
The job outlook for Craps Managers is expected to grow in the coming years due to the increasing popularity of casino gaming.
Are Craps Managers required to have a college degree?
While not always required, a college degree in hospitality management or a related field can be beneficial for Craps Managers.
What are the benefits of working as a Craps Manager?
Benefits of working as a Craps Manager include a competitive salary, opportunities for career advancement, and the chance to work in a fast-paced and exciting environment.