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Loyal James
Credit and Collection Manager
Summary
Highly accomplished Credit and Collection Manager with 5+ years of experience in developing and implementing effective credit and collection strategies. Proven ability to reduce accounts receivable, establish and maintain strong client relationships, and lead teams to maximize recovery rates.
Education
Bachelor’s degree in Finance or related field
June 2016
Skills
- Accounts Receivable Management
- Cash Flow Analysis
- Collections Strategy Development
- Credit Analysis
- Credit Risk Assessment
- Debt Negotiation
Work Experience
Credit and Collection Manager
- Developed and delivered training programs for staff on credit and collection best practices.
- Collaborated with other departments, including sales and finance, to align credit and collection strategies with overall business objectives.
- Analyzed financial data to identify trends and develop targeted collection campaigns.
- Utilized skip tracing techniques to locate and contact delinquent customers.
Credit and Collection Manager
- Developed and implemented a tailored credit and collection strategy that reduced accounts receivable by 30% in 6 months.
- Established and maintained relationships with key clients, successfully negotiating payment arrangements and resolving disputes.
- Led a team of collection specialists, providing guidance and support to maximize recovery rates.
- Implemented automated credit scoring and collection systems, resulting in improved efficiency and reduced operating costs.
Accomplishments
- Reduced Days Sales Outstanding (DSO) by 15%, resulting in a $500,000 improvement in cash flow
- Developed and implemented a new credit scoring model that improved the accuracy of credit decisions by 20%
- Negotiated a 10% reduction in accounts receivable from several key customers, resulting in a $250,000 savings
- Led a team of credit and collection analysts to achieve a 98% collection rate, exceeding industry benchmarks
- Implemented a new customer relationship management (CRM) system that streamlined communication and improved customer satisfaction by 15%
Awards
- Recognized as Credit and Collection Manager of the Year by the National Association of Credit Management (NACM)
- Received the Silver Key Award from the Credit and Collection Management Institute (CCMI) for outstanding performance in credit and collections
- Named Credit and Collection Professional of the Year by the Credit Research Foundation (CRF)
- Recognized by the American Collectors Association (ACA) for exceptional contributions to the credit and collections industry
Certificates
- Certified Credit Manager (CCM)
- Certified Credit and Collection Professional (CCCP)
- Certified Collection Executive (CCE)
- Certified Commercial Collections Specialist (CCCS)
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How To Write Resume For Credit and Collection Manager
- Highlight your experience in developing and implementing credit and collection strategies.
- Quantify your accomplishments with specific metrics, such as the percentage reduction in accounts receivable.
- Showcase your negotiation and communication skills.
- Emphasize your ability to lead and motivate a team.
Essential Experience Highlights for a Strong Credit and Collection Manager Resume
- Develop and implement credit and collection policies and procedures
- Analyze financial data to identify trends and develop targeted collection campaigns
- Negotiate payment arrangements and resolve disputes with customers
- Lead and motivate a team of collection specialists
- Implement automated credit scoring and collection systems
- Collaborate with sales and finance teams to align credit and collection strategies with business objectives
Frequently Asked Questions (FAQ’s) For Credit and Collection Manager
What are the key skills required for a Credit and Collection Manager?
Key skills include accounts receivable management, cash flow analysis, credit analysis, credit risk assessment, debt negotiation, and communication.
What are the typical responsibilities of a Credit and Collection Manager?
Responsibilities include developing and implementing credit and collection policies, analyzing financial data, negotiating payment arrangements, leading a team of collection specialists, and collaborating with other departments.
What is the career path for a Credit and Collection Manager?
With experience, Credit and Collection Managers can advance to roles such as Credit Manager, Collections Manager, or Risk Manager.
What are the challenges faced by Credit and Collection Managers?
Challenges include managing risk, maintaining customer relationships, and keeping up with regulatory changes.
What are the rewards of being a Credit and Collection Manager?
Rewards include making a positive impact on a company’s financial performance, developing strong relationships with clients, and contributing to the success of the business.