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Grayson Bennett
Customer Program Manager
Summary
Customer-focused and results-driven Customer Program Manager with 5+ years of experience in developing and executing successful customer loyalty and engagement strategies. Proven ability to drive customer retention, increase satisfaction, and generate revenue through innovative programs and initiatives. Skilled in managing cross-functional teams, building strong customer relationships, and leveraging CRM technologies to drive business outcomes.
Education
Master’s Degree in Business Administration
April 2016
Skills
- Customer Relationship Management
- Salesforce
- Microsoft Dynamics CRM
- SAP Hybris
- Oracle Siebel
- Customer Success Management
Work Experience
Customer Program Manager
- Spearheaded initiatives to improve customer onboarding and reduce churn rates.
- Collaborated with marketing and sales teams to align customer acquisition and retention strategies.
- Conducted customer research and analysis to identify pain points and develop tailored solutions.
- Managed a team of customer service representatives, providing exceptional customer support.
Customer Program Manager
- Led a crossfunctional team to implement a customer loyalty program, resulting in a 15% increase in customer retention.
- Developed and executed a customer engagement strategy, increasing customer satisfaction scores by 8%.
- Managed a portfolio of key accounts, generating over $5 million in annual revenue.
- Developed and implemented a customer feedback program, capturing valuable insights to drive product improvements.
Accomplishments
- Increased customer satisfaction scores by 25% through implementing a customer feedback and loyalty program
- Reduced customer churn by 15% by developing and executing a customer retention strategy
- Improved customer engagement by 30% by creating and managing social media campaigns tailored to customer needs
- Developed and executed a customer training program that resulted in a 20% increase in customer adoption of new products
- Established a customer advisory board that provided valuable insights on product development and customer experience
Awards
- Customer Program Manager of the Year Award, Customer Success Association
- Excellence in Customer Program Management Award, International Association of Business Communicators
- Top 10 Customer Program Manager, Sales and Marketing Technology Awards
Certificates
- Certified Customer Success Manager (CCSM)
- Certified Customer Program Manager (CCPM)
- Salesforce Certified Administrator (SCA)
- Microsoft Dynamics CRM Certified Professional (MCDCP)
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How To Write Resume For Customer Program Manager
- Quantify your accomplishments with specific metrics and data.
- Highlight your expertise in CRM technologies and customer engagement strategies.
- Showcase your ability to build strong relationships with customers and stakeholders.
- Demonstrate your understanding of customer pain points and your ability to develop innovative solutions.
Essential Experience Highlights for a Strong Customer Program Manager Resume
- Lead the development and implementation of customer loyalty programs.
- Develop and execute customer engagement strategies to increase customer satisfaction.
- Manage a portfolio of key accounts and generate revenue.
- Collaborate with marketing and sales teams to align customer acquisition and retention strategies.
- Conduct customer research and analysis to identify pain points and develop tailored solutions.
- Manage a team of customer service representatives and provide exceptional customer support.
Frequently Asked Questions (FAQ’s) For Customer Program Manager
What are the key responsibilities of a Customer Program Manager?
Customer Program Managers are responsible for developing and executing customer loyalty and engagement strategies to increase customer retention, satisfaction, and revenue.
What skills are required to be a successful Customer Program Manager?
Customer Program Managers need strong customer relationship management skills, expertise in CRM technologies, and a deep understanding of customer behavior and pain points.
What are the career prospects for Customer Program Managers?
Customer Program Managers can advance to leadership positions in customer success, marketing, or operations.
How can I prepare for a career as a Customer Program Manager?
You can prepare for a career as a Customer Program Manager by earning a bachelor’s or master’s degree in business, marketing, or a related field, gaining experience in customer service or account management, and developing expertise in CRM technologies.
What are the top companies hiring Customer Program Managers?
Top companies hiring Customer Program Managers include Amazon, Microsoft, and Salesforce.
What is the average salary for a Customer Program Manager?
According to Glassdoor, the average salary for a Customer Program Manager in the United States is $95,000 per year.