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Charles Brown
Dining Room Captain
Summary
Highly motivated and experienced Dining Room Captain with a proven track record of success in the hospitality industry. Skilled in managing a team of servers and bussers, developing and implementing training programs, and creating and maintaining a clean and organized dining room environment. Possesses a strong knowledge of upscale table service, fine dining etiquette, menu knowledge, wine pairing, dietary restriction management, and guest relationship building.
Education
Bachelor of Science in Hospitality Management
May 2018
Skills
- Upscale Table Service
- Fine Dining Etiquette
- Menu Knowledge
- Wine Pairing
- Dietary Restriction Management
- Guest Relationship Building
Work Experience
Dining Room Captain
- Upsold menu items and specials, increasing average check size by 10%.
- Assisted with menu planning and development, ensuring dishes met customer preferences and dietary restrictions.
- Maintained inventory of food and supplies, minimizing waste and ensuring seamless operations.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
Dining Room Captain
- Developed and implemented training programs for new and existing staff, resulting in a 15% increase in customer satisfaction.
- Managed a team of 20+ servers and bussers, ensuring smooth and efficient dining room operations.
- Created and maintained a clean and organized dining room environment, consistently receiving high health inspection scores.
- Resolved customer complaints promptly and professionally, maintaining a positive dining experience for all guests.
Accomplishments
- Led the dining room team in consistently achieving a customer satisfaction rating of over 95%.
- Implemented a new table management system that reduced wait times by 25% and improved guest flow.
- Developed and implemented a comprehensive training program for new dining room staff members.
- Successfully managed a team of 15 dining room staff members, ensuring smooth and efficient service.
- Collaborated with the kitchen team to optimize menu items and improve food quality.
Awards
- Recognized with the Dining Room Captain of the Year award for exceptional leadership and service quality.
- Received the Service Excellence award for outstanding guest interactions and personalized service.
- Honored with the Manager of the Quarter award for exceptional leadership and team management.
- Received the Employee of the Year award for outstanding performance and dedication.
Certificates
- Certified Restaurant Manager (CRM)
- ServSafe Manager Certification
- Certified Hospitality Supervisor (CHS)
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How To Write Resume For Dining Room Captain
- Highlight your experience in managing a team of servers and bussers, and your ability to create and implement training programs.
- Showcase your knowledge of upscale table service, fine dining etiquette, menu knowledge, wine pairing, and dietary restriction management.
- Provide examples of how you have resolved customer complaints promptly and professionally.
- Quantify your accomplishments whenever possible, such as increasing customer satisfaction by 15% or increasing average check size by 10%.
- Proofread your resume carefully for any errors before submitting it to potential employers.
Essential Experience Highlights for a Strong Dining Room Captain Resume
- Manage a team of servers and bussers to ensure smooth and efficient dining room operations.
- Develop and implement training programs for new and existing staff to improve customer service and satisfaction.
- Create and maintain a clean and organized dining room environment to enhance the dining experience for guests.
- Resolve customer complaints promptly and professionally to maintain a positive dining experience for all guests.
- Collaborate with kitchen staff to ensure timely and accurate order fulfillment.
- Assist with menu planning and development to ensure dishes meet customer preferences and dietary restrictions.
- Maintain inventory of food and supplies to minimize waste and ensure seamless operations.
Frequently Asked Questions (FAQ’s) For Dining Room Captain
What are the key responsibilities of a Dining Room Captain?
The key responsibilities of a Dining Room Captain include managing a team of servers and bussers, developing and implementing training programs, creating and maintaining a clean and organized dining room environment, resolving customer complaints promptly and professionally, and collaborating with kitchen staff to ensure timely and accurate order fulfillment.
What skills are required to be a successful Dining Room Captain?
The skills required to be a successful Dining Room Captain include upscale table service, fine dining etiquette, menu knowledge, wine pairing, dietary restriction management, and guest relationship building.
What is the career path for a Dining Room Captain?
The career path for a Dining Room Captain typically involves starting as a server or busser, and then working their way up to a management position. With experience, Dining Room Captains can move on to become Restaurant Managers or General Managers.
What is the average salary for a Dining Room Captain?
The average salary for a Dining Room Captain in the United States is $50,000 per year.
What are the benefits of working as a Dining Room Captain?
The benefits of working as a Dining Room Captain include a flexible work schedule, the opportunity to work with a team of people, and the chance to make a difference in the dining experience of guests.
What are the challenges of working as a Dining Room Captain?
The challenges of working as a Dining Room Captain include dealing with difficult customers, managing a team of staff, and working long hours.
What is the best way to prepare for a career as a Dining Room Captain?
The best way to prepare for a career as a Dining Room Captain is to get experience working in a restaurant environment. This can be done by working as a server, busser, or bartender.