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Micheal Graham
Directory Assistance Operator
Summary
Highly motivated and experienced Directory Assistance Operator with a proven track record of providing exceptional customer service. Adept at handling high volumes of calls with accuracy and efficiency, ensuring caller satisfaction. Proficient in utilizing call center software and databases to locate and retrieve contact information. Excellent communication and problem-solving skills, with a strong attention to detail and a commitment to providing clear and concise guidance to callers.
In my previous role as a Directory Assistance Operator, I consistently exceeded performance expectations, processing a high volume of calls per hour and maintaining a high level of accuracy. I am confident in my ability to contribute to your organization’s success by leveraging my skills and experience to provide exceptional customer support.
Education
Bachelor of Arts in Communication
December 2014
Skills
- Advanced Communication Skills
- Exceptional Customer Service
- Proficient in Phone System Operation
- Teamwork and Collaboration
- Accuracy and Attention to Detail
- Problem-Solving and Critical Thinking
Work Experience
Directory Assistance Operator
- Collaborated with other operators and supervisors to provide seamless customer support.
- Resolved billing and technical inquiries related to directory assistance services.
- Provided clear and concise guidance to callers with various language and hearing impairments.
- Processed a high volume of calls per hour, meeting or exceeding performance expectations.
Directory Assistance Operator
- Guided callers through complex directory assistance inquiries, providing accurate and efficient information.
- Utilized advanced call center software and databases to locate and retrieve contact information.
- Processed incoming calls promptly and professionally, ensuring caller satisfaction.
- Maintained a comprehensive knowledge of directory listings, including businesses, residences, and government agencies.
Accomplishments
- Successfully handled over 5,000 directory assistance calls per month, ensuring accurate and efficient information delivery.
- Developed a streamlined call routing system that reduced wait times for customers by 15%.
- Established strong relationships with local businesses and emergency services, ensuring seamless and timely directory assistance.
- Proactively identified and corrected database errors, maintaining the accuracy and integrity of directory information.
- Provided exceptional customer service, exceeding performance metrics and receiving consistently positive feedback.
Awards
- Directory Assistance Operator of the Year, ABC Company (2023)
- Customer Service Excellence Award, XYZ Corporation (2022)
- Top 10% in Customer Satisfaction, DEF Inc. (2021)
- Employee of the Month, GHI Company (2020)
Certificates
- National Credential for Directory Assistance (NCDA)
- Professional Directory Assistance Operator (PDAO)
- Public Service Telecommunicator (PST)
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How To Write Resume For Directory Assistance Operator
- Highlight your customer service skills and ability to handle high-volume calls.
- Showcase your proficiency in using call center software and databases.
- Emphasize your accuracy and attention to detail.
- Demonstrate your ability to work independently and as part of a team.
Essential Experience Highlights for a Strong Directory Assistance Operator Resume
- Guide callers through complex directory assistance inquiries, providing accurate and efficient information.
- Utilize advanced call center software and databases to locate and retrieve contact information.
- Process incoming calls promptly and professionally, ensuring caller satisfaction.
- Maintain a comprehensive knowledge of directory listings, including businesses, residences, and government agencies.
- Collaborate with other operators and supervisors to provide seamless customer support.
- Resolve billing and technical inquiries related to directory assistance services.
Frequently Asked Questions (FAQ’s) For Directory Assistance Operator
What are the key skills required to be a successful Directory Assistance Operator?
The key skills required to be a successful Directory Assistance Operator include excellent communication skills, customer service orientation, proficiency in phone system operation, teamwork and collaboration, accuracy and attention to detail, and problem-solving and critical thinking.
What are the typical job duties of a Directory Assistance Operator?
The typical job duties of a Directory Assistance Operator include guiding callers through complex directory assistance inquiries, utilizing call center software and databases to locate and retrieve contact information, processing incoming calls promptly and professionally, maintaining a comprehensive knowledge of directory listings, collaborating with other operators and supervisors to provide seamless customer support.
What are the career advancement opportunities for Directory Assistance Operators?
Career advancement opportunities for Directory Assistance Operators may include promotions to supervisory or managerial positions within the call center environment, or transitioning into other customer service or communication-related roles.
What is the job outlook for Directory Assistance Operators?
The job outlook for Directory Assistance Operators is expected to decline in the coming years due to the increasing use of online directories and other self-service options.
What are the educational requirements to become a Directory Assistance Operator?
The educational requirements to become a Directory Assistance Operator typically include a high school diploma or equivalent, although some employers may prefer candidates with a college degree in communications or a related field.
What are the salary expectations for Directory Assistance Operators?
The salary expectations for Directory Assistance Operators vary depending on experience, qualifications, and location, but typically range from $10 to $15 per hour.
What are the benefits of working as a Directory Assistance Operator?
The benefits of working as a Directory Assistance Operator include opportunities for flexible work schedules, opportunities for advancement, and a chance to make a difference in the lives of others.