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Raul Rodriguez
Directory Operator
Summary
Highly skilled and experienced Directory Operator with a proven track record of maintaining an accurate and up-to-date telephone directory for over 5,000 employees. Demonstrated expertise in handling an average of 500 incoming and outgoing calls per day with efficiency and professionalism. Adept at providing comprehensive directory assistance to internal and external customers, including call screening, transfer, and voicemail management. Possesses strong communication and interpersonal skills, with a commitment to providing excellent customer service. Proficient in utilizing a multiline telephone system to handle multiple calls simultaneously, prioritizing and routing them effectively. Proven ability to collaborate with other departments to resolve directory errors and discrepancies promptly. Committed to maintaining a professional and courteous demeanor, representing the company in a positive manner. Experience providing training and onboarding for new directory operators, ensuring they meet performance standards.
Education
Associate’s Degree or High School Diploma
November 2016
Skills
- Switchboard Operation
- Telephone Etiquette
- Customer Service
- Communication Skills
- Active Listening
- Problem Solving
Work Experience
Directory Operator
- Collaborated with other departments to resolve directory errors and discrepancies promptly.
- Utilized a multiline telephone system to handle multiple calls simultaneously, prioritizing and routing them effectively.
- Maintained a professional and courteous demeanor at all times, representing the company in a positive manner.
- Provided training and onboarding for new directory operators, ensuring they met performance standards.
Directory Operator
- Maintained an accurate and uptodate telephone directory for over 5,000 employees.
- Handled an average of 500 incoming and outgoing calls per day with efficiency and professionalism.
- Provided comprehensive directory assistance to internal and external customers, including call screening, transfer, and voicemail management.
- Updated and maintained customer contact information in the directory database, ensuring accuracy and completeness.
Accomplishments
- Developed and implemented a new directory system that reduced search time by 25%, resulting in improved call efficiency and reduced hold times.
- Created and implemented a comprehensive training program for new directory operators, leading to a 15% improvement in firstcall resolution rates.
- Spearheaded a project to integrate the directory system with the companys CRM, providing realtime access to customer information and improving resolution times.
- Implemented a voice recognition system for directory assistance, reducing call handling time by 10% and improving customer satisfaction.
- Developed a database of frequently asked questions and answers, reducing call volume and improving response times.
Awards
- Received the National Association of Directory Operators (NADO) Operator Excellence Award for outstanding customer service and problemsolving skills.
- Recognized with the Presidents Award for exemplary performance in handling highvolume call traffic and resolving complex inquiries.
- Awarded the Directors Award for exceptional contributions in streamlining directory operations and enhancing customer satisfaction.
Certificates
- Certified Telephone Operator
- Customer Service Certification
- Call Center Management Certification
- CompTIA A+ Certification
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How To Write Resume For Directory Operator
- Highlight your experience and skills in maintaining and managing large telephone directories.
- Emphasize your ability to handle a high volume of calls with efficiency and accuracy.
- Provide specific examples of how you have resolved directory errors and discrepancies.
- Demonstrate your commitment to providing excellent customer service and maintaining a professional demeanor.
Essential Experience Highlights for a Strong Directory Operator Resume
- Maintain an accurate and up-to-date telephone directory for a large organization.
- Handle a high volume of incoming and outgoing calls with efficiency and professionalism.
- Provide comprehensive directory assistance to internal and external customers.
- Update and maintain customer contact information in the directory database.
- Collaborate with other departments to resolve directory errors and discrepancies.
- Utilize a multiline telephone system to handle multiple calls simultaneously.
- Maintain a professional and courteous demeanor at all times.
Frequently Asked Questions (FAQ’s) For Directory Operator
What is the role of a Directory Operator?
A Directory Operator is responsible for maintaining and managing a telephone directory for an organization. They handle incoming and outgoing calls, provide directory assistance to customers, and update and maintain customer contact information.
What skills are required to be a Directory Operator?
Directory Operators need to have excellent communication and interpersonal skills, as well as the ability to handle a high volume of calls with efficiency and accuracy. They also need to be proficient in using a multiline telephone system and have a strong knowledge of the organization’s directory.
What is the career path for a Directory Operator?
Directory Operators can advance to positions such as Call Center Supervisor or Customer Service Manager. With additional training and experience, they may also be able to move into roles in IT or telecommunications.
What is the salary range for a Directory Operator?
The salary range for a Directory Operator varies depending on experience and location. According to Salary.com, the average salary for a Directory Operator in the United States is $35,000 per year.
What are the benefits of working as a Directory Operator?
Directory Operators enjoy a number of benefits, including a stable work environment, flexible hours, and the opportunity to learn about the organization’s products and services.