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Lewis West
Doorperson
Summary
Highly experienced Doorperson with a proven track record of managing access control for a prestigious building with over 10,000 visitors daily. Demonstrated expertise in maintaining safety and security, providing exceptional customer service, and handling emergency situations with poise and efficiency. Proficient in access control systems, building management, conflict resolution, and emergency response procedures.
Core competencies include:
- Building Access Management
- Customer Service
- Emergency Response
- Conflict Resolution
- Access Control
Education
Bachelor’s degree in Criminal Justice
January 2019
Skills
- Access Control
- Building Access Management
- Communication
- Conflict Resolution
- Customer Service
- Emergency Response Procedures
Work Experience
Doorperson
- Handled emergency situations calmly and effectively, such as fire alarms, evacuations, and medical emergencies.
- Maintained a detailed and accurate log of all visitors, including their purpose and duration of stay.
- Collaborated with law enforcement and other security personnel to ensure the safety and security of the building and its occupants.
- Enforced building regulations and policies, such as access restrictions, dress codes, and parking rules.
Doorperson
- Managed access control for a highprofile building with over 10,000 visitors daily, ensuring the safety and security of occupants and assets.
- Established a strong rapport with building occupants and visitors, providing excellent customer service and resolving inquiries efficiently.
- Monitored surveillance systems and proactively identified potential security risks, implementing appropriate measures to mitigate them.
- Conducted thorough security checks on individuals entering and exiting the building, including baggage inspections and verifying identification documents.
Accomplishments
- Challenge Effectively managing large crowds and maintaining order during peak events. Action Developed and implemented crowd control strategies, including establishing clear entry and exit points. Result Increased safety and minimized disturbances
- Challenge Enhancing security measures to prevent unauthorized access. Action Collaborated with management to upgrade security systems and implement access control procedures. Result Reduced unauthorized entry attempts by 20%
- Challenge Providing exceptional customer service despite challenging interactions. Action Implemented active listening techniques and maintained a professional and courteous demeanor. Result Increased customer satisfaction and enhanced brand reputation
- Challenge Effectively reporting security incidents and providing accurate witness statements. Action Trained on incident reporting protocols and maintained detailed incident logs. Result Facilitated swift and effective response from law enforcement and security teams
- Challenge Maintaining a safe and welcoming environment for staff and visitors. Action Conducted thorough security screenings and enforced building safety regulations. Result Prevented potentially dangerous situations and fostered a positive atmosphere
Awards
- Accredited Door Security Professional (ADSP) certification from the National Association of Security Professionals (NASP)
- Employee of the Month recognition for exceptional performance in door security and customer service
- Recognized for maintaining a safe and secure environment during hightraffic events
Certificates
- ASIS Certified Protection Professional (CPP)
- National Fire Protection Association (NFPA) Fire and Life Safety Educator II
- Occupational Safety and Health Administration (OSHA) 30-Hour General Industry Training
- Red Cross First Aid and CPR Certification
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How To Write Resume For Doorperson
- Highlight your security and customer service skills: Emphasize your experience in maintaining building security, handling security checks, and providing exceptional customer service to visitors and occupants.
- Showcase your emergency response abilities: Describe your experience in handling emergency situations, such as evacuations and medical emergencies, and highlight your ability to remain calm and effective under pressure.
- Quantify your accomplishments: Use numbers and metrics to demonstrate the impact of your work, such as the number of visitors managed, the number of security incidents prevented, or the level of customer satisfaction achieved.
- Tailor your resume to the job description: Carefully review the job description and identify the specific skills and experience required. Highlight your most relevant qualifications in your resume to show that you are a strong match for the position.
- Proofread carefully: Before submitting your resume, proofread it thoroughly for any errors in grammar, spelling, or formatting. A polished and error-free resume will make a positive impression on potential employers.
Essential Experience Highlights for a Strong Doorperson Resume
- Managed access control for a high-profile building with over 10,000 visitors daily, ensuring the safety and security of occupants and assets.
- Established a strong rapport with building occupants and visitors, providing excellent customer service and resolving inquiries efficiently.
- Monitored surveillance systems and proactively identified potential security risks, implementing appropriate measures to mitigate them.
- Conducted thorough security checks on individuals entering and exiting the building, including baggage inspections and verifying identification documents.
- Handled emergency situations calmly and effectively, such as fire alarms, evacuations, and medical emergencies.
- Maintained a detailed and accurate log of all visitors, including their purpose and duration of stay.
- Collaborated with law enforcement and other security personnel to ensure the safety and security of the building and its occupants.
Frequently Asked Questions (FAQ’s) For Doorperson
What are the key responsibilities of a Doorperson?
The key responsibilities of a Doorperson include managing access control, providing customer service, handling emergency situations, conducting security checks, and maintaining building security.
What skills are required to be a successful Doorperson?
To be a successful Doorperson, you need strong communication and customer service skills, as well as proficiency in access control systems and emergency response procedures.
What is the work environment of a Doorperson like?
Doorpersons typically work in a variety of settings, including office buildings, hotels, and residential complexes. They may work indoors or outdoors, and they may be required to stand or walk for long periods of time.
What is the career outlook for Doorpersons?
The career outlook for Doorpersons is expected to be good over the next few years. As the demand for security services continues to grow, so will the need for qualified Doorpersons.
How can I prepare for a career as a Doorperson?
To prepare for a career as a Doorperson, you can take courses in security, customer service, and emergency response. You can also volunteer or intern with a security company to gain hands-on experience.
What are the benefits of being a Doorperson?
The benefits of being a Doorperson include job security, a competitive salary, and the opportunity to make a difference in the community.
What are the challenges of being a Doorperson?
The challenges of being a Doorperson include working long hours, dealing with difficult people, and being exposed to potentially dangerous situations.
What is the average salary for a Doorperson?
The average salary for a Doorperson is $30,000 per year.