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Cannon Morgan
Eligibility and Occupancy Interviewer
Summary
Experienced Eligibility and Occupancy Interviewer with a proven track record of determining eligibility for housing assistance, conducting comprehensive interviews, and assessing financial and household characteristics. Possesses excellent interviewing, data management, and customer service skills. Committed to providing guidance and support to applicants throughout the housing application process.
Education
Bachelor’s Degree in Social Work or a related field
June 2019
Skills
- Interviewing
- Eligibility Verification
- Occupancy Verification
- Data Entry
- Data Management
- Customer Service
Work Experience
Eligibility and Occupancy Interviewer
- Explained program requirements, benefits, and responsibilities to applicants, providing clear and concise information.
- Determined appropriate housing unit size and type based on household size, composition, and special needs.
- Processed applications efficiently, maintaining accurate and organized records, and ensuring timely completion of eligibility determinations.
- Collaborated with other agency staff, including caseworkers and housing specialists, to provide comprehensive support to applicants.
Eligibility and Occupancy Interviewer
- Determined eligibility for housing assistance by evaluating financial and household characteristics, ensuring compliance with program guidelines.
- Interviewed applicants to gather information on income, assets, family composition, and housing needs, utilizing active listening and communication skills.
- Verified applicant documentation, including income statements, bank records, and proof of identity, to ensure accuracy and completeness.
- Assessed applicants rental history, criminal background, and creditworthiness to determine eligibility and potential risk factors.
Accomplishments
- Challenge Faced with a surge in applications, streamlined the interviewing process by implementing a triage system, resulting in a 15% increase in daily interview capacity.
- Action Collaborated with external agencies to establish clear eligibility guidelines, reducing the number of cases requiring additional followups by 30%.
- Result Developed a comprehensive training program for new interviewers, improving their onboarding time and reducing errors by 25%.
- Challenge Encountered a complex case involving multiple agencies and conflicting information.
- Action Investigated thoroughly, coordinated with stakeholders, and resolved the issue within the established timeframe, ensuring a fair and timely decision.
Awards
- Received the Excellence in Customer Service Award for consistently exceeding customer expectations in eligibility and occupancy interviews.
- Recognized with the Employee of the Month award for streamlining the intake process, reducing wait times by 20%.
- Awarded the Quality Assurance Certification for maintaining a 98% accuracy rate in eligibility and occupancy determinations.
Certificates
- Certified Eligibility Interviewer (CEI)
- Certified Occupancy Interviewer (COI)
- Certified Housing Counselor (CHC)
- Certified Housing Manager (CHM)
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How To Write Resume For Eligibility and Occupancy Interviewer
- Highlight your experience in interviewing and assessing applicants for housing assistance programs.
- Demonstrate your knowledge of fair housing laws and regulations.
- Emphasize your ability to work independently and as part of a team.
- Provide examples of how you have helped applicants navigate the housing application process successfully.
Essential Experience Highlights for a Strong Eligibility and Occupancy Interviewer Resume
- Determined eligibility for housing assistance programs based on income, assets, and household composition.
- Interviewed applicants to gather information on income, expenses, and housing needs.
- Verified applicant documentation and assessed creditworthiness to ensure accuracy and completeness.
- Explained program requirements, benefits, and responsibilities to applicants and provided guidance on available resources.
- Collaborated with caseworkers and housing specialists to provide comprehensive support to applicants.
- Processed applications efficiently, maintained accurate records, and ensured timely completion of eligibility determinations.
- Participated in training and professional development opportunities to stay up-to-date on industry regulations and best practices.
Frequently Asked Questions (FAQ’s) For Eligibility and Occupancy Interviewer
What are the primary responsibilities of an Eligibility and Occupancy Interviewer?
Conducting comprehensive interviews, evaluating financial and household characteristics, verifying documentation, assessing eligibility, explaining program requirements, and providing support to applicants throughout the housing application process.
What qualifications are typically required for this role?
A Bachelor’s degree in Social Work or a related field, along with experience in interviewing and assessing applicants for housing assistance programs.
What skills are essential for success in this position?
Excellent interviewing, data management, and customer service skills, as well as knowledge of fair housing laws and regulations.
What is the typical work environment for an Eligibility and Occupancy Interviewer?
Working in an office setting, interviewing applicants, reviewing documentation, and collaborating with other agency staff.
What are the career advancement opportunities for this role?
Opportunities for promotion to supervisory or management positions within the housing authority or non-profit agency.
How can I prepare for an interview for this position?
Research the housing authority or non-profit agency, practice your interviewing skills, and familiarize yourself with fair housing laws and regulations.