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Briggs Robinson
Emergency Communications Dispatcher
Summary
A seasoned Emergency Communications Dispatcher with 10 years of experience in high-stress emergency call handling and dispatching. Proven ability to manage over 1,000 emergency calls per shift, prioritize and dispatch responders to critical incidents, and resolve complex and dynamic emergency situations effectively. Skilled in crisis intervention and de-escalation, effectively utilizing advanced dispatching software, mapping, and GPS technology. A highly proficient communicator and decision-maker, with a strong track record of collaborating with multiple agencies to coordinate emergency responses.
Education
Emergency Communications Dispatcher
September 2016
Skills
- Emergency Response Coordination
- Crisis Intervention and De-escalation
- 911 Call Handling and Dispatching
- Incident Prioritization and Resource Allocation
- Telephone and Radio Dispatching
- Computer-Aided Dispatch (CAD) Systems
Work Experience
Emergency Communications Dispatcher
- Effectively resolved complex and dynamic emergency situations through structured communication and decisionmaking.
- Maintained composure under highstress conditions, managing multiple calls and providing crisis support.
- Utilized mapping and GPS technology to locate callers and direct responders safely.
- Collaborated with multiple agencies, including law enforcement, fire, and EMS, to coordinate emergency responses.
Emergency Communications Dispatcher
- Successfully managed over 1,000 emergency calls per shift, prioritizing and dispatching responders to critical incidents.
- Utilized advanced dispatching software to optimize resource allocation and reduce response times.
- Developed and implemented protocols to streamline call handling and enhance information accuracy.
- Provide accurate and timely information to first responders, including suspect descriptions, vehicle details, and scene updates.
Accomplishments
- Successfully triaged and prioritized over 100 emergency calls during a major natural disaster, ensuring timely response
- Implemented a new calltaking protocol that reduced response times by 15%, improving efficiency and public safety
- Trained and mentored new dispatchers, fostering a culture of professionalism and excellence within the team
- Established a community outreach program to educate residents on the proper use of 911, reducing nonemergency calls
- Developed and implemented a training module on crisis intervention techniques, enhancing dispatchers ability to support callers in distress
Awards
- Recognized with the Dispatcher of the Year Award for exceptional performance in handling critical incidents
- Received the Silver Star for exemplary conduct during a hostage situation, maintaining composure under extreme pressure
- Honored with the 911 Lifesaver Award for skillfully assisting callers in medical emergencies, resulting in positive outcomes
- Awarded the Certificate of Excellence for exceptional interagency collaboration, promoting effective emergency response
Certificates
- Emergency Dispatch Certificate (EDC)
- Advanced Public Safety Telecommunicator (APST)
- National Emergency Number Association (NENA) Certified Dispatcher
- International Academy of Emergency Dispatch (IAED) Public Safety Telecommunicator
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How To Write Resume For Emergency Communications Dispatcher
Highlight your relevant skills and experience.
Make sure to list the skills and experience that are most relevant to the job you are applying for. For emergency communications dispatchers, this includes things like call handling, dispatching, crisis intervention, and teamwork.Use action verbs.
Action verbs are strong verbs that describe your accomplishments. When writing your resume, use action verbs to describe the work you have done. For example, instead of saying “I answered phones,” say “I managed over 1,000 emergency calls per shift.”Quantify your accomplishments.
Whenever possible, quantify your accomplishments. This will help employers see the impact of your work. For example, instead of saying “I helped to improve response times,” say “I implemented a new dispatching system that reduced response times by 10%.”Proofread your resume carefully.
Before you submit your resume, proofread it carefully for any errors. Make sure there are no typos or grammatical errors.
Essential Experience Highlights for a Strong Emergency Communications Dispatcher Resume
- Managed over 1,000 emergency calls per shift, prioritizing and dispatching responders to critical incidents.
- Utilized advanced dispatching software to optimize resource allocation and reduce response times.
- Developed and implemented protocols to streamline call handling and enhance information accuracy.
- Provided accurate and timely information to first responders, including suspect descriptions, vehicle details, and scene updates.
- Effectively resolved complex and dynamic emergency situations through structured communication and decision-making.
- Collaborated with multiple agencies, including law enforcement, fire, and EMS, to coordinate emergency responses.
- Maintained composure under high-stress conditions, managing multiple calls and providing crisis support.
Frequently Asked Questions (FAQ’s) For Emergency Communications Dispatcher
What is the role of an emergency communications dispatcher?
Emergency communications dispatchers are responsible for answering emergency calls, dispatching responders to the scene of an emergency, and providing information to first responders. They must be able to think quickly and clearly under pressure, and they must be able to communicate effectively with both callers and first responders.
What are the qualifications for becoming an emergency communications dispatcher?
Most emergency communications dispatchers have a high school diploma or equivalent. Some employers may require dispatchers to have some college education or experience in a related field. Dispatchers must also be able to pass a background check and a drug test.
What is the work environment like for emergency communications dispatchers?
Emergency communications dispatchers typically work in a call center environment. They may work day, evening, or night shifts, and they may be required to work overtime during emergencies. Dispatchers must be able to work independently and as part of a team.
What is the salary range for emergency communications dispatchers?
The salary range for emergency communications dispatchers varies depending on experience, location, and employer. According to the U.S. Bureau of Labor Statistics, the median annual salary for emergency communications dispatchers was $49,640 in May 2021.
What is the job outlook for emergency communications dispatchers?
The job outlook for emergency communications dispatchers is expected to be good over the next few years. The Bureau of Labor Statistics projects that employment of emergency communications dispatchers will grow by 7% from 2021 to 2031, faster than the average for all occupations.
What are the benefits of being an emergency communications dispatcher?
Emergency communications dispatchers play a vital role in public safety. They are responsible for helping people in their time of need, and they can make a real difference in the lives of others.
What are the challenges of being an emergency communications dispatcher?
Being an emergency communications dispatcher can be challenging. Dispatchers must be able to handle stress and make quick decisions under pressure. They must also be able to deal with difficult people and situations.