Are you a seasoned Employment and Claims Aide seeking a new career path? Discover our professionally built Employment and Claims Aide Resume Template. This time-saving tool provides a solid foundation for your job search. Simply click “Edit Resume” to customize it with your unique experiences and achievements. Customize fonts and colors to match your personal style and increase your chances of landing your dream job. Explore more Resume Templates for additional options.
Travis Ward
Employment and Claims Aide
Summary
Experienced Employment and Claims Aide with a proven track record of successfully processing and reviewing unemployment insurance claims. Demonstrated expertise in gathering and verifying information, resolving complex issues, and providing guidance to claimants. Exceptional problem-solving, customer service, and data entry skills, with the ability to process over 100 UI claims per day while maintaining accuracy and compliance. Proficient in interviewing claimants and employers to obtain relevant information and determine eligibility. Collaborated effectively with other agencies and organizations to resolve complex UI issues. Seeking a challenging role where I can leverage my expertise to contribute to the efficient and timely processing of unemployment insurance claims.
Education
Bachelor’s Degree
February 2016
Skills
- Claims Processing
- Unemployment Insurance
- Data Entry
- Customer Service
- Problem Solving
- Attention to Detail
Work Experience
Employment and Claims Aide
- Contacted claimants and employers to gather and verify information.
- Processed and reviewed over 100 UI claims per day, ensuring accuracy and compliance.
- Interviewed claimants and employers to obtain information and determine eligibility.
- Collaborated with other agencies and organizations to resolve complex UI issues.
Employment and Claims Aide
- Assisted with the application, processing, and review of unemployment insurance claims.
- Verified and gathered information for Unemployment Insurance (UI) claims.
- Processed and determined initial and weekly unemployment insurance claims.
- Resolved complex UI claims issues and provided guidance to claimants.
Accomplishments
- Reduced unemployment claims processing time by 25% through the implementation of automated data entry tools
- Successfully managed a caseload of over 500 active claims, ensuring accurate and timely claim approvals
- Developed a training module for new claims processors, resulting in a 15% increase in firstcall resolution rates
- Implemented a new software platform that streamlined the unemployment claims process, saving the agency over $100,000 annually
- Consistently exceeded performance targets for claims processing accuracy and customer satisfaction
Awards
- Recognized for Exceptional Performance in Processing Unemployment Claims during the COVID19 Pandemic
- Honored with the State of Excellence Award for Outstanding Contributions to the Employment and Training System
- Recipient of the National Association of Workforce Development Professionals Distinguished Service Award
- Recognized by the State Office of Employment Security for Exemplary Customer Service
Certificates
- Certified Claims Professional (CCP)
- Certified Fraud Examiner (CFE)
- Unemployment Insurance Specialist (UIS)
- Microsoft Office Specialist (MOS)
Career Expert Tips:
- Select the ideal resume template to showcase your professional experience effectively.
- Master the art of resume writing to highlight your unique qualifications and achievements.
- Explore expertly crafted resume samples for inspiration and best practices.
- Build your best resume for free this new year with ResumeGemini. Enjoy exclusive discounts on ATS optimized resume templates.
How To Write Resume For Employment and Claims Aide
- Highlight your experience in claims processing and unemployment insurance.
- Quantify your accomplishments whenever possible, using specific numbers and metrics.
- Demonstrate your problem-solving skills and ability to work independently.
- Emphasize your customer service skills and ability to communicate effectively.
- Showcase your knowledge of unemployment insurance regulations and procedures.
Essential Experience Highlights for a Strong Employment and Claims Aide Resume
- Assisted with the application, processing, and review of unemployment insurance claims.
- Verified and gathered information for Unemployment Insurance (UI) claims.
- Processed and determined initial and weekly unemployment insurance claims.
- Resolved complex UI claims issues and provided guidance to claimants.
- Contacted claimants and employers to gather and verify information.
- Processed and reviewed over 100 UI claims per day, ensuring accuracy and compliance.
- Interviewed claimants and employers to obtain information and determine eligibility.
Frequently Asked Questions (FAQ’s) For Employment and Claims Aide
What is the role of an Employment and Claims Aide?
An Employment and Claims Aide is responsible for processing and reviewing unemployment insurance claims, verifying information, resolving complex issues, and providing guidance to claimants. They also interview claimants and employers, gather and verify information, and collaborate with other agencies and organizations to resolve complex UI issues.
What skills are required to be an Employment and Claims Aide?
An Employment and Claims Aide typically requires strong claims processing and customer service skills, as well as proficiency in data entry, problem-solving, and attention to detail. Knowledge of unemployment insurance regulations and procedures is also essential.
What is the job outlook for Employment and Claims Aides?
The job outlook for Employment and Claims Aides is expected to grow faster than average in the coming years due to the increasing number of unemployment claims being filed.
What is the salary range for Employment and Claims Aides?
The salary range for Employment and Claims Aides varies depending on experience and location, but typically ranges from $30,000 to $50,000 per year.
What are the career advancement opportunities for Employment and Claims Aides?
Employment and Claims Aides can advance their careers by becoming Claims Examiners, Unemployment Insurance Specialists, or Managers. They may also move into related fields such as human resources or social work.
What are the challenges of being an Employment and Claims Aide?
The challenges of being an Employment and Claims Aide include dealing with high volumes of claims, resolving complex issues, and working with claimants who may be experiencing financial difficulties. They may also face pressure to meet deadlines and ensure accuracy in their work.
What are some tips for writing a standout Employment and Claims Aide resume?
To write a standout Employment and Claims Aide resume, highlight your experience in claims processing and unemployment insurance, quantify your accomplishments, demonstrate your problem-solving skills, emphasize your customer service skills, and showcase your knowledge of unemployment insurance regulations and procedures.