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Charles Kennedy
Extension Clerk
Summary
Highly skilled Extension Clerk with 3+ years of experience in managing and processing over 200 extension requests per week. Proven ability to deliver exceptional customer service, troubleshoot and resolve extension issues promptly, and maintain accurate customer records. Developed and implemented new processes to improve efficiency and reduce turnaround time. Consistently achieved a 98% customer satisfaction rating.
Education
Bachelor’s in Business Administration
June 2016
Skills
- Document Management
- Data Entry
- Customer Service
- Office Administration
- Communication
- Organization
Work Experience
Extension Clerk
- Maintained and updated customer records, ensuring accurate and uptodate information.
- Collaborated with billing and technical teams to ensure smooth and efficient extension processes.
- Processed and resolved over 1000 extensionrelated inquiries per month, achieving a 98% customer satisfaction rating.
- Developed and implemented a new process for handling highpriority extension requests, reducing turnaround time by 25%.
Extension Clerk
- Managed and processed over 200 extension requests per week, ensuring timely and accurate extension of services.
- Processed and verified customer information, including name, address, account number, and service details, ensuring data integrity.
- Assisted customers with troubleshooting and resolving extension issues promptly, delivering exceptional customer service.
- Communicated with customers via phone, email, and live chat, providing clear and concise information.
Accomplishments
- Automated extension request processing, reducing turnaround time by 20%.
- Improved communication with clients, resulting in a 15% increase in customer satisfaction.
- Streamlined data entry process, resulting in a 10% reduction in data entry errors.
- Developed and implemented a new employee training program, reducing training time by 25%.
- Created and maintained a comprehensive database of client information, ensuring accessibility and accuracy.
Awards
- Received the Employee of the Month award for exceptional performance.
- Recognized for outstanding customer service by the company.
- Awarded for consistently exceeding expectations in all areas of responsibility.
- Nominated for the companys Innovation Award for developing a new system that improved efficiency.
Certificates
- Certified Professional Extension Clerk (CPE-C)
- Certified Records Manager (CRM)
- Certified Information Security Manager (CISM)
- Certified HIPAA Professional (CHP)
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How To Write Resume For Extension Clerk
- Quantify your accomplishments with specific metrics and numbers.
- Highlight your exceptional customer service and communication skills.
- Showcase your ability to work independently and as part of a team.
- Emphasize your knowledge of extension processes and procedures.
- Proofread your resume carefully for any errors.
Essential Experience Highlights for a Strong Extension Clerk Resume
- Processed over 200 extension requests per week, ensuring timely and accurate extension of services.
- Processed and verified customer information, including name, address, account number, and service details, ensuring data integrity.
- Assisted customers with troubleshooting and resolving extension issues promptly, delivering exceptional customer service.
- Communicated with customers via phone, email, and live chat, providing clear and concise information.
- Maintained and updated customer records, ensuring accurate and up-to-date information.
- Collaborated with billing and technical teams to ensure smooth and efficient extension processes.
- Processed and resolved over 1000 extension-related inquiries per month, achieving a 98% customer satisfaction rating.
- Developed and implemented a new process for handling high-priority extension requests, reducing turnaround time by 25%.
Frequently Asked Questions (FAQ’s) For Extension Clerk
What are the primary responsibilities of an Extension Clerk?
Extension Clerks are responsible for processing and managing extension requests, verifying customer information, troubleshooting and resolving extension issues, communicating with customers, maintaining customer records, and collaborating with other teams.
What skills are essential for an Extension Clerk?
Essential skills for an Extension Clerk include document management, data entry, customer service, office administration, communication, and organization.
What are the key qualities of a successful Extension Clerk?
Successful Extension Clerks are detail-oriented, efficient, have excellent customer service skills, and are proficient in using computer software and systems.
What are the career prospects for an Extension Clerk?
Extension Clerks can advance to roles such as Customer Service Supervisor, Billing Specialist, or Account Manager.
How can I improve my resume for an Extension Clerk job?
Highlight your relevant skills and experience, quantify your accomplishments, proofread carefully, and tailor your resume to each job you apply for.
What are the common challenges faced by Extension Clerks?
Extension Clerks may face challenges such as handling high volumes of requests, resolving complex issues, and meeting customer expectations.
What are the best ways to prepare for an Extension Clerk interview?
To prepare for an Extension Clerk interview, research the company, practice your answers to common interview questions, and dress professionally.