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Walker Morgan
Floorperson
Summary
Highly experienced and motivated Floorperson with a proven track record of success in fast-paced restaurant environments. Exceptional customer service skills, ability to manage and direct a team effectively, and a strong attention to detail. Proficient in all aspects of floor operations, including check-in/out, order taking, food and beverage preparation, and maintaining a clean and organized work area. Committed to providing guests with an unforgettable dining experience.
Education
Bachelor of Science in Hospitality Management
November 2014
Skills
- Advanced Knowledge of Cleaning Techniques
- Proficient in Floor Scrubbing and Polishing
- Experienced in Carpet Cleaning and Maintenance
- Thorough Knowledge of Floor Care Chemicals
- Attention to Detail and Accuracy
- Strong Physical Endurance
Work Experience
Floorperson
- Checked in and out customers efficiently, managing payments and ensuring accurate transactions.
- Assisted with food and beverage preparation when required, supporting kitchen staff and maintaining a cohesive work environment.
- Assisted in training and onboarding new floor staff, ensuring a high level of service delivery and consistency across the team.
- Monitored inventory levels and ordered supplies as needed, ensuring the availability of necessary items to support operations.
Floorperson
- Managed and directed the activities of floor staff in a fastpaced restaurant environment, ensuring efficient and seamless operations.
- Supervised and coordinated team members to deliver exceptional customer service, resulting in increased customer satisfaction and positive online reviews.
- Handled customer queries and complaints promptly and professionally, resolving issues effectively and building positive relationships.
- Maintained a clean and organized work area, adhering to all safety and health protocols to ensure a sanitary environment.
Accomplishments
- Challenge Implemented a new cleaning technique that reduced surface damage by 25%, resulting in reduced maintenance costs.
- Action Trained and mentored new team members, resulting in improved cleaning efficiency by 15%.
- Challenge Developed a preventive maintenance schedule that reduced equipment downtime by 20%.
- Action Implemented new cleaning products and technologies, leading to improved hygiene standards by 30%.
- Challenge Streamlined cleaning protocols to optimize staff productivity by 10%.
Awards
- Received recognition for consistently exceeding performance targets in floor cleaning and maintenance.
- Awarded Employee of the Month for maintaining a consistently clean and safe workspace.
- Recognized for outstanding contributions to the maintenance and safety of the facility.
- Awarded Top Performer for consistently achieving excellence in floor cleaning and maintenance.
Certificates
- ISSA Certified Cleaning Technician (CCT)
- GBAC Certified – Fundamentals of Infection Control
- OSHA 510 Bloodborne Pathogens Training
- IICRC Certified Water Damage Restoration Technician
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How To Write Resume For Floorperson
- Highlight your customer service skills and ability to work in a fast-paced environment.
- Quantify your accomplishments whenever possible, using specific numbers and metrics to demonstrate your impact.
- Showcase your knowledge of floor operations and your ability to manage a team.
- Proofread your resume carefully for any errors before submitting it.
Essential Experience Highlights for a Strong Floorperson Resume
- Managed and directed the activities of floor staff in a fast-paced restaurant environment, ensuring efficient and seamless operations.
- Supervised and coordinated team members to deliver exceptional customer service, resulting in increased customer satisfaction and positive online reviews.
- Handled customer queries and complaints promptly and professionally, resolving issues effectively and building positive relationships.
- Maintained a clean and organized work area, adhering to all safety and health protocols to ensure a sanitary environment.
- Checked in and out customers efficiently, managing payments and ensuring accurate transactions.
- Assisted with food and beverage preparation when required, supporting kitchen staff and maintaining a cohesive work environment.
- Assisted in training and onboarding new floor staff, ensuring a high level of service delivery and consistency across the team.
Frequently Asked Questions (FAQ’s) For Floorperson
What are the key skills required to be a successful Floorperson?
The key skills required to be a successful Floorperson include excellent customer service skills, the ability to work in a fast-paced environment, attention to detail, and the ability to work as part of a team.
What are the typical responsibilities of a Floorperson?
The typical responsibilities of a Floorperson include greeting and seating guests, taking orders, serving food and beverages, and cleaning tables.
What are the career opportunities for Floorpersons?
Floorpersons can advance their careers by becoming supervisors, managers, or even restaurant owners.
What is the average salary for a Floorperson?
The average salary for a Floorperson varies depending on experience, location, and employer. However, according to the Bureau of Labor Statistics, the median annual salary for Waiters and Waitresses was \$25,910 in May 2021.
What are the best ways to prepare for a Floorperson interview?
The best ways to prepare for a Floorperson interview include practicing your customer service skills, researching the restaurant and its menu, and dressing professionally.
What are the common challenges faced by Floorpersons?
The common challenges faced by Floorpersons include dealing with difficult customers, working in a fast-paced environment, and being on their feet for long periods of time.
What are the benefits of being a Floorperson?
The benefits of being a Floorperson include the opportunity to meet new people, earn tips, and work in a fast-paced environment.
What are the different types of Floorpersons?
There are different types of Floorpersons, including servers, bartenders, and bussers.