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Amanda Foster
Front Desk Attendant
Summary
Highly skilled and experienced Front Desk Attendant with a proven track record of delivering exceptional customer service in the hospitality industry. Expertise in greeting guests warmly and professionally, answering incoming phone calls promptly and courteously, and providing efficient and effective resolution to guest inquiries and complaints. Proficient in processing guest check-ins and check-outs, maintaining a clean and organized front desk area, and operating switchboard to direct calls to appropriate extensions. Additional experience in assisting with room reservations and monitoring security cameras to ensure the safety and security of guests and staff.
Education
Associate’s Degree in Hospitality Management
February 2018
Skills
- Customer Service
- Communication
- Attention to Detail
- Time Management
- Problem Solving
- Teamwork
Work Experience
Front Desk Attendant
- Maintained a clean, organized, and welcoming front desk area, reflecting the companys professional image
- Operated switchboard and directed calls to appropriate extensions, ensuring efficient communication within the organization
- Assisted with room reservations, providing guests with accurate information and assisting them with their booking needs
- Monitored security cameras to ensure the safety and security of guests and staff
Front Desk Attendant
- Greeted guests warmly and professionally, creating a positive first impression for the company
- Answered incoming phone calls promptly and courteously, directing callers to appropriate departments or staff members
- Provided exceptional customer service by resolving guest inquiries and complaints efficiently and effectively
- Processed guest checkins and checkouts accurately and efficiently, ensuring smooth transitions
Accomplishments
- Increased guest satisfaction by 15% through proactive communication and personalized interactions.
- Reduced call wait times by 20% by implementing an efficient queuing system.
- Resolved over 100 guest inquiries per day, maintaining a high level of professionalism and discretion.
- Developed and implemented training materials for new front desk staff, ensuring a smooth onboarding process.
- Utilized crossfunctional collaboration to streamline guest checkin and checkout procedures.
Awards
- Employee of the Month Award for exceptional customer service and problemsolving abilities.
- Front Desk Excellence Award for consistently exceeding performance standards.
Certificates
- Certified Hospitality Administrator (CHA)
- Front Desk Certification (FDC)
- Hospitality Sales Professional (HSP)
- Certified Guest Service Professional (CGSP)
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How To Write Resume For Front Desk Attendant
- Highlight your customer service skills and ability to build rapport with guests.
- Quantify your accomplishments whenever possible, using specific numbers and metrics.
- Proofread your resume carefully for any errors in grammar or spelling.
- Tailor your resume to each job you apply for, highlighting the skills and experience that are most relevant to the position.
Essential Experience Highlights for a Strong Front Desk Attendant Resume
- Greeted guests warmly and professionally, creating a positive first impression for the company
- Answered incoming phone calls promptly and courteously, directing callers to appropriate departments or staff members
- Provided exceptional customer service by resolving guest inquiries and complaints efficiently and effectively
- Processed guest check-ins and check-outs accurately and efficiently, ensuring smooth transitions
- Maintained a clean, organized, and welcoming front desk area, reflecting the company’s professional image
- Operated switchboard and directed calls to appropriate extensions, ensuring efficient communication within the organization
- Assisted with room reservations, providing guests with accurate information and assisting them with their booking needs
- Monitored security cameras to ensure the safety and security of guests and staff
Frequently Asked Questions (FAQ’s) For Front Desk Attendant
What are the key skills required for a Front Desk Attendant?
The key skills required for a Front Desk Attendant include customer service, communication, attention to detail, time management, problem solving, and teamwork.
What is the average salary for a Front Desk Attendant?
The average salary for a Front Desk Attendant varies depending on location, experience, and company size, but typically ranges from $10 to $15 per hour.
What are the career prospects for a Front Desk Attendant?
The career prospects for a Front Desk Attendant can vary depending on experience and qualifications, but may include opportunities for advancement to roles such as Guest Services Manager or Hotel Manager.
What are the benefits of working as a Front Desk Attendant?
The benefits of working as a Front Desk Attendant can include flexible work hours, opportunities to interact with guests from all over the world, and the potential for career advancement.
What are the challenges of working as a Front Desk Attendant?
The challenges of working as a Front Desk Attendant can include dealing with difficult guests, working long hours, and being on your feet for extended periods of time.