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Barry James
Front Desk Supervisor
Summary
Highly motivated and experienced Front Desk Supervisor with a proven track record of success in the hospitality industry. Possesses a strong customer service orientation and a deep understanding of front desk operations. Proven ability to manage a team of front desk staff, implement new systems and processes, and provide exceptional guest experiences.
Key Accomplishments:
- Managed a team of 5 front desk staff, providing guidance and support to ensure efficient operations.
- Implemented a new checkin system, resulting in a 20% reduction in guest wait times.
- Developed and implemented a comprehensive training program for front desk staff, leading to improved customer service ratings.
- Collaborated with housekeeping and maintenance departments to resolve guest requests and ensure a seamless guest experience.
- Handled a high volume of phone calls, emails, and walkin inquiries, maintaining a professional and courteous demeanor.
- Processed guest checkins and checkouts, ensuring accuracy and compliance with hotel policies.
- Provided detailed hotel information and recommendations to guests, enhancing their stay.
- Managed room reservations, including availability tracking and room assignment.
Education
Bachelor of Science in Hospitality Management
December 2015
Skills
- Customer Service
- Communication
- Front Desk Operations
- Problem Solving
- Teamwork
- Conflict Resolution
Work Experience
Front Desk Supervisor
- Handled a high volume of phone calls, emails, and walkin inquiries, maintaining a professional and courteous demeanor.
- Processed guest checkins and checkouts, ensuring accuracy and compliance with hotel policies.
- Provided detailed hotel information and recommendations to guests, enhancing their stay.
- Managed room reservations, including availability tracking and room assignment.
Front Desk Supervisor
- Managed a team of 5 front desk staff, providing guidance and support to ensure efficient operations.
- Implemented a new checkin system, resulting in a 20% reduction in guest wait times.
- Developed and implemented a comprehensive training program for front desk staff, leading to improved customer service ratings.
- Collaborated with housekeeping and maintenance departments to resolve guest requests and ensure a seamless guest experience.
Accomplishments
- Successfully implemented a new checkin/checkout system, resulting in a 20% reduction in guest wait times.
- Trained and mentored a team of 10 front desk associates, ensuring a consistently high level of guest service.
- Developed and implemented a new process for handling VIP guests, ensuring an exceptional experience for highprofile clients.
- Collaborated with the marketing team to develop and launch a successful guest loyalty program that increased repeat visits by 15%.
- Identified and implemented costsaving measures that reduced operating expenses by 5% without compromising guest satisfaction.
Awards
- Received the Front Desk Supervisor of the Year award for exceptional customer service and operational efficiency.
- Recognized for achieving a 99% guest satisfaction rating consistently for over a year.
- Received the Customer Excellence Award for resolving guest complaints in a timely and professional manner.
- Recognized for exceeding revenue targets by consistently generating additional revenue through upselling services.
Certificates
- Certified Front Desk Supervisor (CFDS)
- American Hotel & Lodging Educational Institute (AHLEI) Certified Hospitality Supervisor (CHS)
- International Association of Hospitality Professionals (IAHP) Certified Hospitality Administrator (CHA)
- American Resort Development Association (ARDA) Certified Resort Concierge (CRC)
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How To Write Resume For Front Desk Supervisor
- Quantify your accomplishments. When describing your experience, use numbers to quantify your results whenever possible. This will help employers see the impact of your work.
- Highlight your customer service skills. Front desk supervisors are responsible for providing excellent customer service. Be sure to highlight your skills in this area in your resume.
- Showcase your leadership abilities. If you have experience leading a team, be sure to highlight this in your resume. Employers will be looking for candidates who can effectively manage and motivate a team.
- Tailor your resume to the job you’re applying for. Take the time to tailor your resume to each job you apply for. This will show employers that you’re genuinely interested in the position and that you have the skills and experience they’re looking for.
Essential Experience Highlights for a Strong Front Desk Supervisor Resume
- Supervise and manage a team of front desk staff, providing guidance and support to ensure efficient operations.
- Develop and implement new systems and processes to improve front desk operations and guest experiences.
- Train and develop front desk staff to provide exceptional customer service.
- Collaborate with other departments, such as housekeeping and maintenance, to resolve guest requests and ensure a seamless guest experience.
- Handle a high volume of phone calls, emails, and walkin inquiries, maintaining a professional and courteous demeanor.
- Process guest checkins and checkouts, ensuring accuracy and compliance with hotel policies.
- Provide detailed hotel information and recommendations to guests, enhancing their stay.
Frequently Asked Questions (FAQ’s) For Front Desk Supervisor
What are the key responsibilities of a Front Desk Supervisor?
The key responsibilities of a Front Desk Supervisor include supervising and managing a team of front desk staff, developing and implementing new systems and processes, training and developing front desk staff, collaborating with other departments, handling a high volume of phone calls, emails, and walkin inquiries, processing guest checkins and checkouts, and providing detailed hotel information and recommendations to guests.
What are the most important skills for a Front Desk Supervisor?
The most important skills for a Front Desk Supervisor include customer service, communication, front desk operations, problem solving, teamwork, and conflict resolution.
What are the career prospects for a Front Desk Supervisor?
The career prospects for a Front Desk Supervisor are good. With experience, Front Desk Supervisors can move into management positions, such as Hotel Manager or General Manager.
What is the average salary for a Front Desk Supervisor?
The average salary for a Front Desk Supervisor is $45,000 per year.
What are the benefits of working as a Front Desk Supervisor?
The benefits of working as a Front Desk Supervisor include the opportunity to work in a dynamic and fastpaced environment, the chance to meet new people from all over the world, and the opportunity to make a difference in the lives of guests.