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Vernon Brooks
Front Office Coordinator
Summary
Highly motivated and results-oriented Front Office Coordinator with 5+ years of experience in providing exceptional customer service and managing front desk operations. Proficient in handling a high volume of phone calls, resolving customer inquiries, and directing them to appropriate departments. Proven ability to maintain a clean and organized work environment, manage office supplies and equipment, and assist with special events and meetings. Strong communication, interpersonal, and problem-solving skills. Committed to providing a positive and professional experience for clients and visitors.
Education
Bachelor’s degree in business administration or a related field
March 2018
Skills
- Greeting Guests and Handling Inquiries
- Answering Phones and Operating Switchboards
- Receiving and Distributing Mail
- Filing and Retrieving Documents
- Maintaining Office Supplies and Equipment
- Providing Customer Service
Work Experience
Front Office Coordinator
- Coordinated with external vendors and contractors, scheduling appointments and managing service requests
- Created and maintained office databases and spreadsheets for tracking appointments, contacts, and other relevant information
- Provided confidential support to executives and senior management, managing schedules and handling sensitive information
- Developed and implemented office procedures to streamline operations and improve efficiency
Front Office Coordinator
- Processed an average of 500+ phones calls per week, resolving customer inquiries and directing them to appropriate departments
- Managed front desk operations, greeting visitors, answering phones, and providing general administrative support
- Maintained office supplies and equipment, ensuring a clean and organized work environment
- Assisted with special events and meetings, providing logistical support and ensuring smooth execution
Accomplishments
- Successfully implemented a new phone system, reducing call wait times by 15%
- Developed and presented training materials for new employees, improving onboarding time
- Streamlined front office operations by automating processes, increasing efficiency by 20%
- Improved front desk aesthetics by implementing new design elements, enhancing customer experience
- Developed a comprehensive company directory system, centralizing information for improved communication
Awards
- Front Office Excellence Award for Outstanding Customer Service
- Employee of the Month for consistently exceeding performance expectations
- Recognized for exemplary leadership in managing the front office team
- Received positive customer feedback for exceptional communication and problemsolving skills
Certificates
- Certified Front Office Professional (CFOP)
- CPR and First Aid Certification
- Hotel Front Office Management Certification
- Hotel Administration Certificate
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How To Write Resume For Front Office Coordinator
- Highlight your customer service skills and ability to handle a high volume of phone calls.
- Emphasize your experience in managing front desk operations and providing administrative support.
- Showcase your organizational and time management skills, as well as your ability to maintain a clean and organized work environment.
- Mention any relevant experience in assisting with special events or meetings.
- Include any certifications or training in customer service or office management.
Essential Experience Highlights for a Strong Front Office Coordinator Resume
- Processed an average of 500+ phone calls per week, resolving customer inquiries and directing them to appropriate departments.
- Managed front desk operations, greeting visitors, answering phones, and providing general administrative support.
- Maintained office supplies and equipment, ensuring a clean and organized work environment.
- Assisted with special events and meetings, providing logistical support and ensuring smooth execution.
- Coordinated with external vendors and contractors, scheduling appointments and managing service requests.
- Created and maintained office databases and spreadsheets for tracking appointments, contacts, and other relevant information.
- Provided confidential support to executives and senior management, managing schedules and handling sensitive information.
Frequently Asked Questions (FAQ’s) For Front Office Coordinator
What are the key responsibilities of a Front Office Coordinator?
The key responsibilities of a Front Office Coordinator include greeting guests, answering phones and operating switchboards, receiving and distributing mail, filing and retrieving documents, maintaining office supplies and equipment, and providing customer service.
What skills are required to be a successful Front Office Coordinator?
The skills required to be a successful Front Office Coordinator include greeting guests and handling inquiries, answering phones and operating switchboards, receiving and distributing mail, filing and retrieving documents, maintaining office supplies and equipment, and providing customer service.
What are some tips for writing a standout Front Office Coordinator resume?
When writing a standout Front Office Coordinator resume, be sure to highlight your customer service skills, experience in managing front desk operations, and ability to maintain a clean and organized work environment. Additionally, consider including any relevant experience in assisting with special events or meetings, and any certifications or training in customer service or office management.
What are the top companies that hire Front Office Coordinators?
Some of the top companies that hire Front Office Coordinators include Google, Microsoft, and Amazon.
What is the average salary for a Front Office Coordinator?
The average salary for a Front Office Coordinator is around $40,000 per year.
What is the job outlook for Front Office Coordinators?
The job outlook for Front Office Coordinators is expected to grow by 6% over the next 10 years.