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Colson Curtis
General Claims Agent
Summary
Highly accomplished General Claims Agent with over 7 years of experience assessing and processing over 500 property and casualty claims monthly, totaling more than $5 million in potential liabilities. Proven ability to negotiate and settle complex claims, achieving favorable outcomes for both policyholders and insurers. Exceptional analytical and investigative skills, identifying fraud and subrogation opportunities. Demonstrated leadership qualities in supervising and training a team of claims adjusters, providing guidance and support.
Education
Bachelor’s degree
December 2018
Skills
- Claims Investigation
- Policy Interpretation
- Coverage Analysis
- Liability Determination
- Subrogation
- Negotiation
Work Experience
General Claims Agent
- Supervised and trained a team of claims adjusters, providing guidance and support.
- Collaborated with attorneys, medical professionals, and other experts to gather evidence and develop strong cases.
- Represented insurers in mediations and arbitrations, advocating for their interests and resolving disputes.
- Analyzed claims data and trends to identify patterns and develop strategies for risk mitigation.
General Claims Agent
- Assessed and processed over 500 property and casualty claims monthly, totaling more than $5 million in potential liabilities.
- Negotiated and settled complex claims, achieving favorable outcomes for both policyholders and insurers.
- Investigated and analyzed claims thoroughly, identifying fraud and subrogation opportunities.
- Developed and implemented claims policies and procedures, ensuring compliance with industry regulations and best practices.
Accomplishments
- Successfully managed highvolume claim caseload, resolving 500+ claims per month with exceptional accuracy and efficiency.
- Developed and implemented new claim handling procedures that streamlined the claims process, reducing average turnaround time by 10 days.
- Consistently exceeded performance targets for claims processing and customer service, maintaining a 98% customer satisfaction rating.
- Successfully negotiated settlements in complex claims cases, resulting in substantial financial savings for the company.
- Collaborated with crossfunctional teams to improve claim handling processes, reducing claim handling expenses by 5%.
Awards
- General Claims Excellence Award for resolving complex claims with a 95% customer satisfaction rate.
- Claims Hero Award for reducing claim processing time by 20% through process optimization.
- Recognized for outstanding contribution to claims management team, resulting in a 15% decrease in claim expenses.
Certificates
- Associate in Claims (AIC)
- Claims Professional (CP)
- Chartered Property Casualty Underwriter (CPCU)
- Associate in Risk Management (ARM)
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Essential Experience Highlights for a Strong General Claims Agent Resume
- Investigate and assess property and casualty claims accurately.
- Analyze coverage, determine liability, and estimate claim value.
- Negotiate and settle claims fairly and efficiently, maximizing insurer’s interests.
- Investigate and identify fraud and subrogation opportunities to mitigate losses.
- Develop and implement claims policies and procedures to ensure compliance.
- Supervise and train a team of claims adjusters, providing guidance and support.
- Collaborate with attorneys, medical professionals, and other experts to gather evidence and develop strong cases.
Frequently Asked Questions (FAQ’s) For General Claims Agent
What is the average salary for a General Claims Agent?
The average salary for a General Claims Agent in the United States is $65,000.
What are the job prospects for General Claims Agents?
The job outlook for General Claims Agents is expected to grow 10% from 2019 to 2029.
What are the educational requirements for a General Claims Agent?
Most General Claims Agents have a bachelor’s degree in business, finance, or a related field.
What skills are needed to be a successful General Claims Agent?
Successful General Claims Agents have strong analytical, negotiation, and communication skills.
What is the work environment for a General Claims Agent?
General Claims Agents typically work in an office environment.
What are the benefits of being a General Claims Agent?
General Claims Agents enjoy a competitive salary, benefits package, and the opportunity to help people in need.