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Edwin Flores
Head Housekeeper
Summary
An experienced and results-oriented Head Housekeeper with a proven track record of managing and supervising housekeeping teams in the hospitality industry. Demonstrated expertise in implementing and maintaining high standards of cleanliness and disinfection, ensuring a healthy and safe environment for guests and staff. Proficient in developing and executing training programs, managing budgets, and optimizing cleaning operations through the use of technology. Strong communication and interpersonal skills, with a commitment to providing exceptional guest service.
Education
Bachelor of Science in Hotel Management
November 2018
Skills
- Housekeeping Management
- Team Leadership
- Budget Management
- Quality Control
- Inventory Management
- Scheduling and Time Management
Work Experience
Head Housekeeper
- Conducted regular inspections of guest rooms, common areas, and staff areas, ensuring compliance with cleaning and maintenance standards.
- Established and maintained a system for tracking guest feedback and addressing any cleanliness or service issues promptly.
- Utilized technology, such as cleaning scheduling software and inventory management systems, to streamline operations and improve efficiency.
- Collaborated with other departments, such as maintenance and front desk, to coordinate cleaning schedules and resolve guest requests.
Head Housekeeper
- Managed and supervised a team of 20 housekeepers, ensuring the highest cleaning and maintenance standards were met for a 500room hotel.
- Implemented and maintained comprehensive cleaning and disinfection protocols, significantly reducing the risk of infections and ensuring a healthy and safe environment.
- Developed and executed a training program for new housekeepers, focusing on proper cleaning techniques, chemical safety, and guest service standards.
- Collaborated with hotel management to create and maintain budget for cleaning supplies and equipment, optimizing costs while ensuring quality standards.
Accomplishments
- Implemented a new cleaning and disinfection protocol that reduced the rate of crosscontamination between guest rooms by 30%.
- Trained and supervised a team of 20 housekeepers, ensuring the delivery of exceptional guest experiences.
- Managed a budget of $500,000 for housekeeping supplies and equipment, optimizing costs while maintaining quality standards.
- Developed and implemented a green cleaning program, reducing the hotels carbon footprint by 20%.
- Consistently maintained occupancy rates above 90% by providing guests with immaculate and comfortable rooms.
Awards
- Recognized for maintaining the hotels hygiene standards, resulting in a 5star rating from the American Hotel & Lodging Association (AHLA).
- Received the Hotel Association of New York City (HANYC) Award for Excellence in Housekeeping Management.
- Received the Housekeeping Excellence Award from the International Association of Hotel Managers (IAHM).
- Recognized for exceptional leadership and innovation in housekeeping management by the Hospitality Industry Council (HIC).
Certificates
- Certified Housekeeping Executive (CHE)
- Executive Housekeeper Certification (EHC)
- Green Seal Compliant
- OSHA Certified
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How To Write Resume For Head Housekeeper
Highlight your leadership and management skills.
Emphasize your experience in supervising and motivating a team of housekeepers, and your ability to create a positive and productive work environment.Quantify your accomplishments.
Use specific numbers and metrics to demonstrate your impact on the organization, such as reducing infection rates or improving guest satisfaction scores.Showcase your knowledge of cleaning and disinfection protocols.
Describe your experience in implementing and maintaining comprehensive cleaning and disinfection protocols, and your understanding of industry best practices.Demonstrate your commitment to guest service.
Explain how you have consistently exceeded guest expectations and resolved any cleanliness or service issues promptly and efficiently.
Essential Experience Highlights for a Strong Head Housekeeper Resume
- Managing and supervising a team of housekeepers, ensuring the highest cleaning and maintenance standards are met.
- Implementing and maintaining comprehensive cleaning and disinfection protocols, significantly reducing the risk of infections and ensuring a healthy and safe environment.
- Developing and executing a training program for new housekeepers, focusing on proper cleaning techniques, chemical safety, and guest service standards.
- Collaborating with hotel management to create and maintain a budget for cleaning supplies and equipment, optimizing costs while ensuring quality standards.
- Conducting regular inspections of guest rooms, common areas, and staff areas, ensuring compliance with cleaning and maintenance standards.
- Establishing and maintaining a system for tracking guest feedback and addressing any cleanliness or service issues promptly.
- Utilizing technology, such as cleaning scheduling software and inventory management systems, to streamline operations and improve efficiency.
Frequently Asked Questions (FAQ’s) For Head Housekeeper
What are the key responsibilities of a Head Housekeeper?
The key responsibilities of a Head Housekeeper include managing and supervising a team of housekeepers, implementing and maintaining comprehensive cleaning and disinfection protocols, developing and executing training programs, collaborating with hotel management to create and maintain a budget for cleaning supplies and equipment, conducting regular inspections of guest rooms, common areas, and staff areas, establishing and maintaining a system for tracking guest feedback, and utilizing technology to streamline operations and improve efficiency.
What are the qualifications required to become a Head Housekeeper?
The qualifications required to become a Head Housekeeper typically include a high school diploma or equivalent, previous experience in housekeeping management, and a strong understanding of cleaning and disinfection protocols. Some employers may also prefer candidates with a degree in hospitality management or a related field.
What are the career prospects for a Head Housekeeper?
The career prospects for a Head Housekeeper are generally positive, as there is a high demand for qualified individuals in the hospitality industry. With experience, Head Housekeepers can advance to management positions, such as Executive Housekeeper or Director of Housekeeping.
What is the average salary for a Head Housekeeper?
The average salary for a Head Housekeeper can vary depending on factors such as experience, location, and the size of the hotel. According to Salary.com, the average salary for a Head Housekeeper in the United States is around $55,000 per year.
What are the challenges of being a Head Housekeeper?
The challenges of being a Head Housekeeper can include managing a large team of employees, ensuring that all cleaning and disinfection protocols are followed, and resolving guest complaints. Head Housekeepers may also need to work long hours and be on call during evenings and weekends.
What are the rewards of being a Head Housekeeper?
The rewards of being a Head Housekeeper can include a sense of accomplishment from maintaining a clean and safe environment for guests and staff, the opportunity to lead and motivate a team of employees, and the chance to make a positive impact on the guest experience.