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Johnathan King
Head of Computer Operations/Technical Services
Summary
Highly accomplished and results-oriented Head of Computer Operations/Technical Services with a proven track record of leading successful IT initiatives. Expertise in data center operations, network management, server administration, storage management, virtualization, cloud computing, and IT service management. Possess a strong understanding of industry best practices, compliance regulations, and cost optimization strategies.
Demonstrated ability to manage large-scale IT infrastructure, implement disaster recovery plans, and ensure business continuity during critical events. Proven leadership skills in managing and motivating teams, fostering collaboration, and building strong relationships with vendors and partners. Committed to continuous improvement and innovation, with a passion for delivering exceptional IT solutions that drive business success.
Education
Computer Science
February 2018
Skills
- Data Center Operations
- Network Management
- Server Administration
- Storage Management
- Virtualization
- Cloud Computing
Work Experience
Head of Computer Operations/Technical Services
- Implemented a new IT service management system that streamlined support processes and improved customer satisfaction by 20%.
- Designed and deployed a secure network infrastructure that met all industry compliance regulations.
- Managed a budget of over $1 million and optimized IT spending by 15% through costsaving initiatives.
- Established strong relationships with key vendors and partners to ensure optimal support and costeffective solutions.
Head of Computer Operations/Technical Services
- Led a team of 10 engineers in the successful implementation of a new enterprisewide data center, resulting in a 30% reduction in downtime.
- Developed and implemented a comprehensive disaster recovery plan that ensured 100% data availability during a major natural disaster.
- Oversaw the migration of over 10,000 servers to a new cloud platform, completing the project on time and under budget.
- Established a 24/7 network operations center to provide proactive monitoring and support for critical business applications.
Accomplishments
- Led the modernization of the data center, resulting in a 30% reduction in operating costs and enhanced data security
- Implemented a comprehensive disaster recovery plan, ensuring business continuity in the event of unforeseen incidents
- Established a proactive monitoring and maintenance program, minimizing downtime and improving system reliability
- Successfully migrated critical business systems to a cloudbased platform, increasing scalability and efficiency
- Reduced hardware failure rate by 50% through predictive maintenance and proactive component replacement
Awards
- IT Excellence Award for Outstanding Leadership in Computer Operations, recognized by the industry association
- Certified Information Systems Security Professional (CISSP) certification, demonstrating expertise in cybersecurity
Certificates
- Certified Data Center Professional (CDCP)
- Certified Network Professional (CNP)
- Certified Information Systems Security Professional (CISSP)
- Certified Information Systems Auditor (CISA)
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How To Write Resume For Head of Computer Operations/Technical Services
Quantify your accomplishments.
Use specific metrics to demonstrate the impact of your work, such as the reduction in downtime or the improvement in customer satisfaction.Highlight your leadership skills.
Describe your experience in managing and motivating teams, as well as your ability to build strong relationships with stakeholders.Showcase your technical expertise.
List your proficiency in relevant technologies, such as data center operations, network management, and cloud computing.Demonstrate your commitment to continuous improvement.
Discuss your experience in implementing new technologies and processes, as well as your involvement in industry organizations or professional development activities.
Essential Experience Highlights for a Strong Head of Computer Operations/Technical Services Resume
- Lead and manage a team of IT professionals to ensure the efficient and reliable operation of all computer systems and networks.
- Develop and implement strategies for IT infrastructure modernization, capacity planning, and disaster recovery.
- Oversee the implementation and maintenance of data center infrastructure, including servers, storage, and networking equipment.
- Manage the migration of IT systems to cloud platforms and ensure optimal performance and security.
- Implement and maintain IT service management systems to streamline support processes and improve customer satisfaction.
- Establish and enforce IT security policies and procedures to protect against cyber threats and data breaches.
- Collaborate with business units to understand their IT needs and develop solutions that align with their objectives.
Frequently Asked Questions (FAQ’s) For Head of Computer Operations/Technical Services
What are the key skills and experience required for a Head of Computer Operations/Technical Services?
Key skills and experience for a Head of Computer Operations/Technical Services include data center operations, network management, server administration, storage management, virtualization, cloud computing, IT service management, and IT security. Additionally, a successful candidate should have a strong understanding of industry best practices, compliance regulations, and cost optimization strategies.
What are the primary responsibilities of a Head of Computer Operations/Technical Services?
The primary responsibilities of a Head of Computer Operations/Technical Services include leading and managing a team of IT professionals, developing and implementing IT infrastructure strategies, overseeing the implementation and maintenance of data center infrastructure, managing the migration of IT systems to cloud platforms, implementing and maintaining IT service management systems, establishing and enforcing IT security policies and procedures, and collaborating with business units to understand their IT needs and develop solutions.
What are the career prospects for a Head of Computer Operations/Technical Services?
Career prospects for a Head of Computer Operations/Technical Services are excellent, as the demand for skilled IT professionals continues to grow. With experience, a Head of Computer Operations/Technical Services can advance to roles such as Director of IT, CIO, or CTO.
What are the educational requirements for a Head of Computer Operations/Technical Services?
The educational requirements for a Head of Computer Operations/Technical Services typically include a bachelor’s degree in computer science, information technology, or a related field. Additionally, many Head of Computer Operations/Technical Services hold industry certifications, such as the Certified Data Center Professional (CDCP) or the Certified Information Systems Security Professional (CISSP).
What are the salary expectations for a Head of Computer Operations/Technical Services?
Salary expectations for a Head of Computer Operations/Technical Services vary depending on experience, location, and company size. According to Salary.com, the average salary for a Head of Computer Operations/Technical Services in the United States is $120,000 per year.
What are the benefits of working as a Head of Computer Operations/Technical Services?
Benefits of working as a Head of Computer Operations/Technical Services include a competitive salary, comprehensive benefits package, opportunities for professional development, and the opportunity to make a significant impact on an organization’s success.